eilcense: How long does it take for them to get back to you?

Groundhog · 03-14-2004, 10:57 PM

I finally purchased TCY (thanks largely to Ardent's walk-on dynasty... please don't make another dynasty using a sim I don't own Ardent.. my credit card can't handle it!). I purchased it at around 1am last night (15 hours ago my time), and have still yet to recieve my order ID.

How long does it generally take? If i recall correctly, both FBCB & FOF were almost instantaneous. I sent them off an e-mail about it around 3 hours after the purchase, but once again have recieved no response?

I was all fired up to play it last night too, reading through strategy guides while the download completed, and then I had to go to bed feeling empty...

Coffee Warlord · 03-14-2004, 11:02 PM

Odd. Never seen it anything but instantaneous.

If you emailed them, odds are they'll contact you monday. They are good with that, the times I've had to contact them directly.

FBPro · 03-14-2004, 11:05 PM

If you have a spam filter on your email you might check that as I've heard of several folks who have had their elicense email snatched up by the spam filter they were using.

Groundhog · 03-15-2004, 03:43 AM

I used a hotmail address to order the game, so I thought it may be an issue with hotmail. I then filled out the support form and put my pop3 address in. The support form claimed that it would send an e-mail copy of my form to my address, but I didn't recieve that, so maybe they are having issues with their e-mail server or something?

Oh well, hopefully it's there for me when I get home.

Darkiller · 03-15-2004, 04:11 AM

They usually respond rather quickly.

FBPro · 03-15-2004, 06:29 AM

If you listed hotmail then it probably got eaten by the spam filter. Chances are they didn't "know you" by the other email since it wasn't listed originally and you had not been a previous customer with some history and they maybe just trying to protect the information. I suggest you check the spam block situation w/ hotmail.

Ben E Lou · 03-15-2004, 07:27 AM

What FBPro and Coffee Warlord said. Every time I've ordered via elicense, I've gotten the e-mail within seconds. Spam blocker sounds like a very likely culprit.

Solecismic · 03-15-2004, 10:18 AM

Not that I'd ever advocate violence, but it amazes me that the major spammers - the folks in the ROKSO database - have never suffered the Bertuzzi treatment.

The eLicense response is automated, and the email should be instantaneous. I understand there was a huge failure with hotmail this weekend, so you should contact eLicense and have them resend the information.

03-14-2004, 11:05 PM	#3
FBPro College Starter Join Date: Aug 2001 Location: SE	If you have a spam filter on your email you might check that as I've heard of several folks who have had their elicense email snatched up by the spam filter they were using. __________________ GM RayCo Raiders-est. 2004-2012 Charter member of the IHOF-RayCo GM GM Tennessee Titans PFL 2011-2014 GM Tennessee Titans FOWL 2020-2025

03-15-2004, 03:43 AM	#4
Groundhog Coordinator Join Date: Dec 2003 Location: Sydney, Australia	I used a hotmail address to order the game, so I thought it may be an issue with hotmail. I then filled out the support form and put my pop3 address in. The support form claimed that it would send an e-mail copy of my form to my address, but I didn't recieve that, so maybe they are having issues with their e-mail server or something? Oh well, hopefully it's there for me when I get home. __________________ Politics, n. Strife of interests masquerading as a contest of principles. --Ambrose Bierce

03-15-2004, 04:11 AM	#5
Darkiller FOF2 Guy Join Date: Oct 2000 Location: Paris, France	They usually respond rather quickly. __________________ FOF2 lives on / Continue to support the best game ever ! - Owner of the San Francisco 49ers in FOF2 - Charter member of the IHOF and owner of the Paris Musketeers franchise (FOF2004) - Chairman of the IHOF Hall of Fame - Athletic Director of the Brigham Young Cougars in TCY FOF Legend: Hall of Fame QB Brock Sheriff #5, one of the most popular player in Front Office Football history.

03-15-2004, 06:29 AM	#6
FBPro College Starter Join Date: Aug 2001 Location: SE	If you listed hotmail then it probably got eaten by the spam filter. Chances are they didn't "know you" by the other email since it wasn't listed originally and you had not been a previous customer with some history and they maybe just trying to protect the information. I suggest you check the spam block situation w/ hotmail. __________________ GM RayCo Raiders-est. 2004-2012 Charter member of the IHOF-RayCo GM GM Tennessee Titans PFL 2011-2014 GM Tennessee Titans FOWL 2020-2025 Last edited by FBPro : 03-15-2004 at 06:30 AM.

03-15-2004, 07:27 AM	#7
Ben E Lou Morgado's Favorite Forum Fascist Join Date: Oct 2000 Location: Greensboro, NC	What FBPro and Coffee Warlord said. Every time I've ordered via elicense, I've gotten the e-mail within seconds. Spam blocker sounds like a very likely culprit. __________________ The media don't understand the kinds of problems and pressures 54 million come wit'!

03-14-2004, 11:02 PM	#2
Coffee Warlord Head Coach Join Date: Oct 2002 Location: Colorado Springs	Odd. Never seen it anything but instantaneous. If you emailed them, odds are they'll contact you monday. They are good with that, the times I've had to contact them directly.

03-15-2004, 10:18 AM	#8
Solecismic Solecismic Software Join Date: Oct 2000 Location: Canton, OH	Not that I'd ever advocate violence, but it amazes me that the major spammers - the folks in the ROKSO database - have never suffered the Bertuzzi treatment. The eLicense response is automated, and the email should be instantaneous. I understand there was a huge failure with hotmail this weekend, so you should contact eLicense and have them resend the information.

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