Worst shipping service.

[M GO BLUE!!!]

So I ordered a new monitor from Dell. Everything was good until I saw it was shipped Fedex. I have dealt with all the shipping services, and had difficulty with all, but there is one that every single time I have had exasperating problems with.

Federal Express.

With anyone else, If I'm not there at the time they try and deliver I can easily reroute it online to my job. Where I used to live, the UPS guy knew my schedule and would automatically come by earlier. With Fedex, only the shipper can change the delivery address.

This time I was prepared. I left a note Friday for Fedex to deliver to the super. Well, it turns out that thy could only deliver to the exact address and apartment number, with an adult signature. Ok, I called and requested that they deliver before 1p. Of course that was a pipe dream. I left for work at 2pm with no Fedex delivery.

When I get to work I check on Fedex's site and it shows the package delivered at 1:24pm! That's great, but I was there and received nothing. I have no clue who the guy who signed for it is... same first name, different last name.

I'm on the phone now, trying to find out where they delivered it!

[Draft Dodger]

UPS > FedEx >>>>>>>>>>>>>>>> DHL

[rkmsuf]

Just can't get your rear down to Best Buy and pick up a monitor can you.

[M GO BLUE!!!]

Originally Posted by rkmsuf

Just can't get your rear down to Best Buy and pick up a monitor can you.

You know, I think I could get some sort of extended service plan there, couldn't I...

[M GO BLUE!!!]

Originally Posted by Draft Dodger

UPS > FedEx >>>>>>>>>>>>>>>> DHL

I didn't even think of DHL...

[wade moore]

USPS for shipping is the worst. Their online tracking is completely worthless. Amazon uses them a lot and I don't think I've ever seen a package that said anything past "Vendor notified of pickup" or whatever it's called.

Completely useless.

[sachmo71]

This thread makes Wilson sad.

[Lathum]

trout?

[JonInMiddleGA]

From a billing/administrative standpoint it's UPS hands down. Might be fine for a one-off package shipped from a local shop but for corporate accounts they're easily the most screwed up bunch I've ever run across. The Peter Principle is alive & well at UPS.

From a getting the package where you wanted it to go and at the time you wanted it to arrive, I've had worse luck with FedEx than anybody else over the past 10 years. Several baaaad experiences with them for me.

Airborne is a whole other kettle of fish entirely. Seems to be built around rejects from the other two companies, not only have I seen them be late or not show up for pickups at all but I've even seen one driver abandon his truck in the parking lot & another pass out at the wheel too drunk to drive any longer. I wouldn't trust them with anything of the slightest value, and that goes double with any package they might suspect of containing something they could drink, smoke, or snort. It's like having your packages delivered by guys from the Union Mission.

On a daily basis, the USPS is as annoying as any entity on earth. However, they also provided the best bang for the shipping buck by far for me on several occasions. Better than 99% on time & accurate delivery on a shipment of more than 3,000 packages one on notable job, pretty tough to beat for the price in a lot of instances.

[Warhammer]

I'm surprised UPS is as big as they are. I can't stand them. They have screwed up more deliveries than I can shake a stick at.

[M GO BLUE!!!]

Oh what fun.

Fedex delivered it to the wrong guy, then went back and got it. They then tried to deliver it again to my place at 5:30. Of course, the only one home is my dog...

So now I call Dell and am talking to "Fred" (who sounds suspiciously like "Apu") and he tells me that I can't change the shipping address because Fedex shows the package as delivered.

[Mantle2600]

So now I call Dell and am talking to "Fred" (who sounds suspiciously like "Apu")

Ain't that the damn truth.

[dime]

fedex, a thousand times fedex.

Best/worst story was when I got a message from them telling me in a rather angry voice that "your package could not be delivered because you put in the wrong address, you don't live at [my address] anymore."

really? I'm sitting in the fucking place right now, asshole. it got returned to sender, so now I have store credit because they won't re-ship my goods because fedex told them I moved and they don't know my address. unbelievable.

[Cringer]

FedEx and UPS are too busy trying to buy up all the trucking companies they can before the other one does to actuall concentrate on good service.

Plus, this one time one the road (my version of band camp), I heard this one truck driver telling everyone who would listen that the only thing you need to qualify to drive for FedEx was to be gay (he said it with much more colorful words, but I choose not to be offensive right now). I took it he meant that they were all crappy drivers, and of course doing each other up the butt.**

**I in no way endorse this belief, just passing it along.

He didn't mention UPS, DHL, or the USPS.

[M GO BLUE!!!]

LOL

The one good UPS driver was about as straight as a San Francisco street!

[SackAttack]

If Airborne is DHL, they are unquestionably the worst of the carriers.

[cthomer5000]

Originally Posted by SackAttack

If Airborne is DHL, they are unquestionably the worst of the carriers.

Yeah, DHL bought out/absorbed Airbore like 12-18 months ago I believe.

[Bubba Wheels]

What do you get when you cross Fed-Ex with UPS? Fed-UP.

[Coffee Warlord]

My biggest problem with UPS is the fact that 90% of the time my boxes arrive looking like they were used in a freakin' football game.

[Cringer]

Originally Posted by Coffee Warlord

My biggest problem with UPS is the fact that 90% of the time my boxes arrive looking like they were used in a freakin' football game.

Uhm, that may have something to do with all of their whse/dock areas I have been in being complete crap and full of holes. Of course those are usually LTL docks, and I am not sure if their overnight type freight goes through the same places. Even so, their other facilities are probably just as crappy.

[Mustang]

Originally Posted by wade moore

USPS for shipping is the worst. Their online tracking is completely worthless. Amazon uses them a lot and I don't think I've ever seen a package that said anything past "Vendor notified of pickup" or whatever it's called.

Completely useless.

Unless you ship express, you can't track via the USPS. What you are seeing more than likely confirmation when won't change if not scanned it at the point of origin and will say 'Vendor notified of pickup'. Confirmation isn't for the receiving party, it is for the shipper.

[wade moore]

Originally Posted by Mustang

Unless you ship express, you can't track via the USPS. What you are seeing more than likely confirmation when won't change if not scanned it at the point of origin and will say 'Vendor notified of pickup'. Confirmation isn't for the receiving party, it is for the shipper.

Like I said, USPS tracking is useless.

[twothree]

Originally Posted by Lathum

trout?

+1

[sabotai]

USPS is by far the worst. It takes them a good week longer to deliver a package from any real idstance away than any of the other ones. And as said before, their online tracking is completely nonfunctional (or functioning as intended, but totally worthless. Either way, it's shit).

I no longer ship things on Amazon with regular shipping because they'll send it USPS. I always do 2nd-day shipping since they'll use UPS (and half of the time, I get it after just one day).

[AZSpeechCoach]

The worst is DHL handing it off to USPS. It will NEVER get to you.

[SackAttack]

Originally Posted by cthomer5000

Yeah, DHL bought out/absorbed Airbore like 12-18 months ago I believe.

Of the last four packages to get sent to me via DHL, three never arrived, and two were signed for by somebody who doesn't even work at the UPS Store (where I get my package mail).

So, uh, they're either incompetent, thieves, or a combination of the two. I will never use them when I have any choice in the matter.

[gstelmack]

Originally Posted by AZSpeechCoach

The worst is DHL handing it off to USPS. It will NEVER get to you.

Back a few months ago in the Best Buy thread I mentioned my most recent need to buy from them. I never buy Best Buy anymore, but work handed out $55 gift cards, so I used mine to order NCAA 08 online.

Best Buy decided to ship it USPS, but using some "UPS picks up and makes part of the route for the USPS, then USPS finishes it up." So, instead of taking the 3 days either individual carrier could have shipped it in, it took 3 days for UPS to get it near here, then 3 days for USPS to deliver to my house. Meaning I got the game a week after release.

That has to be the worst method of shipping.

The only real issue I've ever had was a hard drive that bounced back and forth between 2 UPS warehouses. One was able to scan it and move it to the next one, while that one couldn't scan it and kept sending it back as undeliverable. Took WEEKS for it to get out of that loop and sent back to the shipper.

[MizzouRah]

DHL is THE WORST, hands down.

[M GO BLUE!!!]

The end result of everything was Fedex showing up today at my place when I was actually there and delivering the monitor!

I guess all it takes to get Fedex to deliver something to the given address is to get the shipper to change the delivery address, confusing them...

[SnDvls]

Originally Posted by Draft Dodger

UPS > FedEx >>>>>>>>>>>>>>>> DHL

"

[BrianD]

My beer of the month club deliveries come via DHL. They always call before delivery to set up a delivery time with me. Then they show up on time. DHL may be bad in other places, but they are pretty good around here.