New computer blue screens

Easy Mac · 03-28-2011, 06:46 AM

This is as good a place as any to ask.

I've been getting multiple blue screens running windows 7 pro 64. It happens pretty much at random. This is a brand new computer, Dell. I ran memtest overnight saturday for about 9 hours w/o an error, so I'm pretty much stumped. I've attached the most recent dmp and xml files if that helps.

Specs:
Core 2 Quad 8200
4 gb ddr2 ram
Radeon 5450
Audigy 2 ZS Platinum
500 gb hd (Western Digital)
320 gb hd (main, Western Digital)
ASUS blu-ray drive
Toshiba DVD-RW
AirLink Wireless N

The errors happened before and after a re-install of windows. They happened before and after replacing the integrated graphics. The old error was I believe win32k.sys. The most recent I've seen is the dxgmms1.sys error. 99% sure all drivers are as up to date as I could find.

Thanks for any help.

edit notes: I went 4 days without it shutting down during the week, and during that time it was doing video encoding for 4-5 hours a day. It has crashed 21 times (per the dmp files) since the 25th. Mainly while doing nothing, or while transferring files from my old computer via ethernet (which is frustrating, since the old computer was PATA, and this computer has no PATA ports).

wade moore · 03-28-2011, 06:48 AM

I'm sure people will say I'm a jerk for saying this.

but...

Have you called tech support?

Easy Mac · 03-28-2011, 06:51 AM

let me rephrase that, I've attached files to this post.

Easy Mac · 03-28-2011, 06:52 AM

Quote:

Originally Posted by wade moore

I'm sure people will say I'm a jerk for saying this.

but...

Have you called tech support?

Yep, they asked me if I wanted to send it back, they seemed stumped. I'm not inclined to do so yet, but I will if I have to.

Aylmar · 03-28-2011, 09:38 AM

The last time I had issues like this (random crashes on a home built computer) it ended up being the CPU. Ironically, it's the last component I replaced. I tried new memory, a new hard drive, a new motherboard, and then finally broke down and bought a cheap CPU just to give it a try. It worked. The funny thing was, I ran every CPU test I could find overnight and for days at a time and the thing never failed. Boot into Windows, though, and it would fail/freeze at random intervals. For the longest time, I thought it was the RAID driver, but it turns out I spewed bile at nVidia for weeks with no justification...

wade moore · 03-28-2011, 09:42 AM

Yeah, sorry.. if I get a brand new machine and it BSODs early on, I'm taking them up on the offer for a new computer.

Aylmar · 03-28-2011, 09:48 AM

Quote:

Originally Posted by wade moore

Yeah, sorry.. if I get a brand new machine and it BSODs early on, I'm taking them up on the offer for a new computer.

Agreed. I went through components because my manufacturer wasn't offering a free replacement system.

fantom1979 · 03-28-2011, 09:56 AM

Sounds like bad ram or bad cpu to me. Either way, I would take Dell up on their offer for a replacement asap.

CU Tiger · 03-28-2011, 06:15 PM

problem is Dell will send a refurb...who knows what problems it will have....ask me how I know.

fantom1979 · 03-28-2011, 07:28 PM

If I had to choose between constant blue screens or rolling the dice with a refurb, I would roll the dice.

Easy Mac · 04-04-2011, 10:07 PM

I just returned it to dell for my money back. Just not worth the hastle. I just put together a computer. It took an hour and a half and cost less than the dell. Got a decent computer for under $300.

amd phenom 840
8 gb ddr3
500 gb hd
case w ps
gigabyte mb

already had a dvdrw,blu ray, radeon 5450, tv card and 320 gb hd laying around,along with windows 7 premium.

windows just installed,no blue screens yet.

Pyser · 04-04-2011, 11:28 PM

Quote:

Originally Posted by Easy Mac

I just returned it to dell for my money back. Just not worth the hastle.

hastle. thats a new one

03-28-2011, 09:38 AM	#5
Aylmar High School Varsity Join Date: Mar 2002 Location: Los Angeles	The last time I had issues like this (random crashes on a home built computer) it ended up being the CPU. Ironically, it's the last component I replaced. I tried new memory, a new hard drive, a new motherboard, and then finally broke down and bought a cheap CPU just to give it a try. It worked. The funny thing was, I ran every CPU test I could find overnight and for days at a time and the thing never failed. Boot into Windows, though, and it would fail/freeze at random intervals. For the longest time, I thought it was the RAID driver, but it turns out I spewed bile at nVidia for weeks with no justification... __________________ "At its best, football is still football, an amalgam of thought and violence, chess with broken bones and shredded ligaments." -- Dave Kindred

03-28-2011, 09:56 AM	#8
fantom1979 College Benchwarmer Join Date: Apr 2008 Location: Sterling Heights, Mi	Sounds like bad ram or bad cpu to me. Either way, I would take Dell up on their offer for a replacement asap.

03-28-2011, 06:15 PM	#9
CU Tiger Grizzled Veteran Join Date: Nov 2006 Location: Backwoods, SC	problem is Dell will send a refurb...who knows what problems it will have....ask me how I know.

03-28-2011, 07:28 PM	#10
fantom1979 College Benchwarmer Join Date: Apr 2008 Location: Sterling Heights, Mi	If I had to choose between constant blue screens or rolling the dice with a refurb, I would roll the dice.

04-04-2011, 10:07 PM	#11
Easy Mac Registered User Join Date: Nov 2001 Location: Here	I just returned it to dell for my money back. Just not worth the hastle. I just put together a computer. It took an hour and a half and cost less than the dell. Got a decent computer for under $300. amd phenom 840 8 gb ddr3 500 gb hd case w ps gigabyte mb already had a dvdrw,blu ray, radeon 5450, tv card and 320 gb hd laying around,along with windows 7 premium. windows just installed,no blue screens yet.

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