Installation problem

Zee · 01-23-2012, 07:03 PM

Ok, it looks like I'm going to need some help.

I have just purchased FOF2007, and installed it. I get a Popup that says:
"Front Office Football 2007, Version 6.4 has encountered a problem and needs to close. We are sorry for the inconvenience."
The options are Debug, Send Error Report or Don't Send

I am running Windows XP, I have re-run the installation several times, re-booted, turned off my virus protection, and uninstalled and tried it all again.

dzilla77 · 01-23-2012, 08:16 PM

Don't know if this is your issue, but make sure you've got an uncorrupted install file.

Zee · 01-23-2012, 08:38 PM

I saw that post, I don't think that's my issue. Although the download page says the file is 45M, and whenever I download it, it's actually only 41,477KB.

aston217 · 01-23-2012, 10:19 PM

The file size sounds correct. It should be 40.5 MB, I believe, not 45MB.

This sounds like the errors I get for Windows 7, not for XP, where it works fine. Have you ever messed with any settings like DPI in Windows XP?

It is also possible that there may be some program conflicting with it somehow. I'm sorry I can't help much more than that. Perhaps others can share their experiences. I hope you can get this sorted out, or get better advice on how to isolate the issue.

Zee · 01-27-2012, 05:20 PM

Ok, I got it working. Maybe this will help others. I guess my problem was with my anti-virus programs not allowing the license to get installed.

I uninstalled FrontOfficeFootball2007 using the Windows Control Panel, Add or Remove Programs option, and deleted the FOF.exe from my download directory.

I turned off Zone Alarm and SuperAntiSpyware, removed them both from the Startup menu, and then rebooted my computer.

Downloaded a new copy of FOF2007 from the eLicense site.

Right click FrontOfficefootball2007.exe, Security: This file came from another computer and might be blocked to help protect the computer: Unblock.

Support wanted me to run the file as Administrator, but I did not have this option in the Properties.

Install

01-23-2012, 10:19 PM	#4
aston217 College Prospect Join Date: Sep 2010	The file size sounds correct. It should be 40.5 MB, I believe, not 45MB. This sounds like the errors I get for Windows 7, not for XP, where it works fine. Have you ever messed with any settings like DPI in Windows XP? It is also possible that there may be some program conflicting with it somehow. I'm sorry I can't help much more than that. Perhaps others can share their experiences. I hope you can get this sorted out, or get better advice on how to isolate the issue. __________________ OSFL (join us!) CFL Float likeabutterflysting likeabee.

01-23-2012, 08:16 PM	#2
dzilla77 High School Varsity Join Date: May 2011	Don't know if this is your issue, but make sure you've got an uncorrupted install file.

01-23-2012, 08:38 PM	#3
Zee n00b Join Date: Jan 2012	I saw that post, I don't think that's my issue. Although the download page says the file is 45M, and whenever I download it, it's actually only 41,477KB.

01-27-2012, 05:20 PM	#5
Zee n00b Join Date: Jan 2012	Ok, I got it working. Maybe this will help others. I guess my problem was with my anti-virus programs not allowing the license to get installed. I uninstalled FrontOfficeFootball2007 using the Windows Control Panel, Add or Remove Programs option, and deleted the FOF.exe from my download directory. I turned off Zone Alarm and SuperAntiSpyware, removed them both from the Startup menu, and then rebooted my computer. Downloaded a new copy of FOF2007 from the eLicense site. Right click FrontOfficefootball2007.exe, Security: This file came from another computer and might be blocked to help protect the computer: Unblock. Support wanted me to run the file as Administrator, but I did not have this option in the Properties. Install

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