FOF7--Having an issue launching the game, getting licensed, etc.?

[Ben E Lou]

Make sure you start at the Solecismic FAQ. Many of those questions are answered there.

http://www.solecismic.com/faq/index.php

[Solecismic]

Is anyone consistently experiencing a hang/non-response when launching the game, and it's not due to administrative privileges, and they're willing to be a bit of a guinea pig? I'd like to quash this problem once and for all.

[tzussu]

i am a willing guinea pig. Let me know what i can do to try and help.

[Silver Owl]

Me also, I downloaded the demo and am running as administrator but get a

"Front Office Football Seven, Version 7.0 has stopped working" error

Problem signature:
Problem Event Name: APPCRASH
Application Name: Front Office Football Seven.exe
Application Version: 7.0.0.1
Application Timestamp: 52aa8481
Fault Module Name: Front Office Football Seven.exe
Fault Module Version: 7.0.0.1
Fault Module Timestamp: 52aa8481
Exception Code: c0000096
Exception Offset: 003050bd
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


I am out of runs.

[Solecismic]

Thanks, tzussu. I've sent you a message.

Thanks, Silver Owl as well. I don't want to try and mess with a 96 error. If you're in the trial and out of runs, there's a lot of intentional data crippling. The game shouldn't try and start. For some reason it does.

[kingdms]

Can we keep updated please. Been waiting to find solution to problem and just cant handle it!
Trying to get demo to work b4 I buy real thing(think Im gonna love it).

Thanks

[scorp]

work PC running XP I get code 12 can't license no reply form Elicense been over 2 weeks sent in 2 requests.
It thinks I have no internet connection when I try to license.
FOF2k7 licensed fine on the same PC.

[Silver Owl]

Originally Posted by Solecismic

Thanks, tzussu. I've sent you a message.

Thanks, Silver Owl as well. I don't want to try and mess with a 96 error. If you're in the trial and out of runs, there's a lot of intentional data crippling. The game shouldn't try and start. For some reason it does.

I haven't been able to start the trial. I get this error message each time i try to start.

[Solecismic]

Originally Posted by scorp

work PC running XP I get code 12 can't license no reply form Elicense been over 2 weeks sent in 2 requests.
It thinks I have no internet connection when I try to license.
FOF2k7 licensed fine on the same PC.

Could you email your ticket number from the auto-response from eLicense to Solecismic support (email address in the FAQ)? If you didn't receive an auto-response with a ticket number, let us know what you did to try and contact ViaTech and I will forward that information.

Silver Owl, that sounds like a permissions problem of some sort. Did you install to the default directory?

[Solecismic]

Originally Posted by kingdms

Can we keep updated please. Been waiting to find solution to problem and just cant handle it!
Trying to get demo to work b4 I buy real thing(think Im gonna love it).

Thanks

Yes, I will update as soon as I hear from tzussu and have information I can send to ViaTech.

[d_rohr]

I'm attempting to use the demo & am not able to start a new game. Whenever I initiate a new game, I select the new game settings but the 'ok' button never becomes available for me to click. The only thing I can do is click 'cancel.'

Am I doing something wrong?

[yabanci]

Originally Posted by d_rohr

I'm attempting to use the demo & am not able to start a new game. Whenever I initiate a new game, I select the new game settings but the 'ok' button never becomes available for me to click. The only thing I can do is click 'cancel.'

Am I doing something wrong?

Double-check the league ID you entered to start the game (very top box). If it isn't a valid eight characters, the "ok" button will not become available. It also could be that the demo expired, but this sounds more like an invalid league ID.

[Silver Owl]

Originally Posted by Solecismic

Silver Owl, that sounds like a permissions problem of some sort. Did you install to the default directory?

Yes, the only thing changed from the default is the drive.
"G:\Program Files (x86)\Solecismic Software\Front Office Football Seven\"

I'm running windows 7. I have the "run this program as an administrator" box checked but I got the error each time I tried to start the program. The box would come up to chose trial, purchase, or license. Each time I clicked trial I would get the error and the runs left dialog would decrease by one.

[Ben E Lou]

Originally Posted by scorp

work PC running XP I get code 12 can't license no reply form Elicense been over 2 weeks sent in 2 requests.
It thinks I have no internet connection when I try to license.
FOF2k7 licensed fine on the same PC.

I think this is the issue I had. (I definitely had the "it thinks I have no internet connection" part. Not 100% sure it was "code 12.") I solved it by going through the offline license process.

[d_rohr]

Yabanci; this may should stupid but I don't have a league ID. I assumed this could be played offline, single player style w/ computer AI. If so, what do I use for a league ID?

[digamma]

The League ID is basically the name of the league you are creating. It has to be eight characters. It serves as the name of your saved game file.

Like ROHRGAME or something. You have to make one up to start a new game.

[Solecismic]

Yes, there's text on the league ID box indicating how many characters are needed to constitute a league ID.

I've sent ViaTech the diagnostic information from tzussu. At the point where it hangs, it hasn't even tried to run any FOF7 code. So it's not the kernel race condition that I might have been able to avoid by redoing a couple of things.

[Solecismic]

ViaTech's response is to suggest copying the mscvr71.dll from the installation directory into C:\\Windows (or Windows\System32, or Windows\SysWOW64) if it isn't already there. Alternately, visit here: Fix Windows 7 Msvcp71.dll And Msvcr71.dll Missing Error

This makes sense, but I'd really rather see mscvr71.dll functionality built directly into the wrapper.

[Solecismic]

This might need to be in C:\Windows. I'm not sure that the wrapper checks the other locations. If that's the case, you might be able to copy the msvcr71.dll from C:\Windows\SysWOW64 into C:\Windows.

Let me know if that works for anyone running into this issue.

[Silver Owl]

Is there a way to reset the runs temporarily? I am unable to try and see if the dll file will fix my problem.

[Solecismic]

No. I couldn't even do it with my own computer during testing, and it would have been nice to have that ability.

However, if you can see enough to know your demo has expired, then this isn't related.

[kingdms]

Im not getting nothing even with the Fix Windows 7 Msvcp71.dll And Msvcr71.dll Missing Error
When I click on the game Icon on the desktop I get the little thing like its trying to load, lasts about a second and then nothing. I have tried everything..been going thru FAQ and all possible fixes in forums, still nothing!
I downloaded the college years demo and it works no problem! Wish I was a little more cpu savvy!

[tzussu]

i did just try copying the 2 dll's to C:\Windows (rebooted) but still got the same result (licctrlservice times out).

[strait8]

I got the game to open and a new league started (National). I am trying to play as a single player. Chose KC as my team and entered my name made choices on the yes/no buttons. I launched the game to play but all boes are empty. It says Preseason 2013 Email 2. The following boxes are all empty
Electronic Mail
depth charts/game plans
roster commands
2013-14 Season

No box i open has info or command instructions

help please

[footballjones]

Short version: played demo for 1 day, purchased game (registered etc), next day I started game I received message that demo would expire in 2 more days, league year changed from 2014 to 1492, next day had to register game again, no more "demo running out errors" but every single roster transaction is interrupted with pop-up stating "Unable to load past season data file. Saved game is missing." I have done any modification to the game, the season, the year, etc..... This is infuriating

[footballjones]

should have said I have not done any modification to the game, the season, the year, etc....

[footballjones]

nevermind

[GuySmiley316]

Originally Posted by footballjones

Short version: played demo for 1 day, purchased game (registered etc), next day I started game I received message that demo would expire in 2 more days, league year changed from 2014 to 1492, next day had to register game again, no more "demo running out errors" but every single roster transaction is interrupted with pop-up stating "Unable to load past season data file. Saved game is missing." I have done any modification to the game, the season, the year, etc..... This is infuriating

This is the exact problem I am having right now. FootballJones, were you able to fix this?

[Solecismic]

I am surprised anyone has run into the 1492 issue. If a saved game is saved in that state, unfortunately it can't be fixed, but a new career should work.

I've tried to reach footballjones, but he hasn't responded. This is code that should be run only when a hack attempt is determined. But from his description, that seems unlikely. I wonder, when I hear about people using reshacker, if that will trigger problems. I need to find someone who can duplicate this issue who is willing to run diagnostic code.

I am holding 7.0a and the graphics update until this is resolved with ViaTech.

[Apathetic Lurker]

Got an issue.. Demo played fine, bought the game and it worked fine up until yesterday when I tried to run it and got a blurb that version 7a stopped working. Uninstalled and reinstalled it and same issue. Any ideas?

Problem signature:
Problem Event Name: APPCRASH
Application Name: Front Office Football Seven.exe
Application Version: 7.0.0.2
Application Timestamp: 52df4353
Fault Module Name: shell32.dll
Fault Module Version: 6.1.7600.16644
Fault Module Timestamp: 4c4ee5ad
Exception Code: c0000005
Exception Offset: 0027fb1f
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: f0fc
Additional Information 2: f0fc7e1a219cf21b303073ccd6c6339b
Additional Information 3: 1dff
Additional Information 4: 1dffe61b1ea01899423e59adbbf19945

EDIT: Strange...Reinstalled it all again and same issue. On the off chance I changed compatability settings to WinXP SP3 and the damn thing worked.

[PackerFanatic]

Weird MP issue I am running into - whenever I import the newest stage, it goes through it's business, I get the message saying the import was complete and it will reload. I hit OK. It starts to reload - then it crashes. I start the game back up, open up the same league, and the new files are there. Haven't had any issues exporting at all either. This has happened three days in a row now, so I can't imagine it's a coincidence. Anyone else seen this? I forgot to grab the error report, but I will do that if/when it happens again tomorrow.

[PackerFanatic]

And this happened with 7.0 and 7a (which I ran for the first time today)

[PackerFanatic]

I got the same issue again this morning on my WinXP machine. When I ran the same test yesterday on my Win7 machine, I had no problem.

[scorp]

its fine, I have the issue how much memory that's the issue.
When the game tries to restart while open after the upload it crashes. Open the game back up after and your good to go.

Just a little of a pain that you need to restart the game is all.

[tpmoon]

I'm trying to be patient, had trouble getting the game to work when I first purchased, did fixes...haven't played for quite awhile and now getting this "The application was unable to start correctly (0x0000005) click ok to close application" I don't know what kind of problem this is, i deleted old files, re-downloaded...reading faq, trying a few things i can understand, but not sure it is a permission issue....need help

[tpmoon]

DOES ANYBODY KNOW WHAT THIS PROBLEM MEANS? At this point I'm going to have to figure out which of my pc's can run this game or ask for a refund...this is crazy!

[Silver Owl]

Originally Posted by tpmoon

DOES ANYBODY KNOW WHAT THIS PROBLEM MEANS? At this point I'm going to have to figure out which of my pc's can run this game or ask for a refund...this is crazy!

I'm having a similar problem. I have been going round and round with Viatech for the last 2 weeks.

[NawlinsFan]

Same as a couple of other posts below:

Believe I may have mentioned this once before but it is an on-going issue that I and a couple of other GM's in the TFL are having. I have the latest update and when I start a multi-player game where I DL the file the game will give me the prompt that the file DL'd fine but when it attempts to restart the game I receive an a Windows problem and the game shuts down. I manual restart on my part works fine with the DL'd information available. I have not had any issues uploading files. This happens on both a clean game file as well as a graphically modified file.
As I mentioned there are at least 3 of us with the same issue.

Another data point. There was a point after my initial reinstallation of the latest patch that the game seemed to execute fine for about 3-5 DL's then began failing again. If I am correct the others I mentioned with the same issue may have had this same occurrence.

- Win 8.1 64 bit

[mrtourette]

Yeah I get that every time as well.

[Izulde]

Originally Posted by tpmoon

I'm trying to be patient, had trouble getting the game to work when I first purchased, did fixes...haven't played for quite awhile and now getting this "The application was unable to start correctly (0x0000005) click ok to close application" I don't know what kind of problem this is, i deleted old files, re-downloaded...reading faq, trying a few things i can understand, but not sure it is a permission issue....need help

Have you tried plugging headphones or speakers in an audio jack?

[Alf]

I suggest opening a support request @Solecismic.com as per their FAQ http://www.solecismic.com/faq/index.php#more

email to : customersupport AT solecismic.com

[General Mike]

Originally Posted by mrtourette

Yeah I get that every time as well.

add me to the list. Actually my problem is probably worst then the other guys in the TFL now, as the game crashes as soon as I even try to load this online league. Single player leagues load for me.

[Alf]

Originally Posted by General Mike

add me to the list. Actually my problem is probably worst then the other guys in the TFL now, as the game crashes as soon as I even try to load this online league. Single player leagues load for me.

Please contact support as per mentionned message above. I had the very same issue and support helped me fix it.

[ShaneTheMaster]

Originally Posted by Alf

Please contact support as per mentionned message above. I had the very same issue and support helped me fix it.

Tried this, they just said it would be fixed in the next patch. Mind saying what they told you to do?

[Firefly]

Exporting data after installing the patch results in a crash (career started pre-patch)

[Solecismic]

To echo comments made repeatedly, a forum is a terrible place for bug reporting. I can't read everything, and, as I've found many times in the last couple of months, people don't look at the items again, so they can't respond to my requests for clarification. The format also lends itself to short problem descriptions that require significant clarification.

Crashes are often easy to diagnose if (and only if) they are repeatable. I can say that I've never seen a crash caused by exporting a league created in 7.0 after applying 7.0a. But I'm guessing Firefly wouldn't report a crash that never happened.

Right now, I have 7.0b ready, primarily for the open-game crash. All I'm waiting for is for ViaTech to get back to me with information as to why a couple of people are still running into licensing issues. I don't intend to patch FOF7 again. If there's a problem in the export, I'd like to get it now.

Anyway, if this isn't a case where the data is intentionally corrupted (the big ViaTech issue fixed in 7.0a) I'd appreciate it if Firefly could contact customer support with more information.

[Firefly]

I didn't contact tech support because it really wasn't important to me, but I will in case it's something that may matter

[Solecismic]

Fortunately, this is a bug that was fixed in 7.0a (though it will remain until the end season following the upgrade from 7.0). Thanks for sending over the information.

This is a bug that would effectively prevent export of data until the next end season is reached (no way to fix it otherwise), so it's fairly serious. It has actually been in the game for at least a couple of major releases, though it only caused minor cosmetic problems until the export function was written.

[Silver Owl]

Originally Posted by tpmoon

I'm trying to be patient, had trouble getting the game to work when I first purchased, did fixes...haven't played for quite awhile and now getting this "The application was unable to start correctly (0x0000005) click ok to close application" I don't know what kind of problem this is, i deleted old files, re-downloaded...reading faq, trying a few things i can understand, but not sure it is a permission issue....need help

I was having this same exact problem. I had to completely uninstall my Comodo Antivirus/Firewall to get the game to work. FOF7 now launches without a problem.

[Bigdummie]

I sent in a license request yesterday morning, sure seems like a long time to receive a response. Totally BS, loading a patch, and needing your order ID, than having a problem, the game is useless, I am in a league and can not participate. This will be the last time I purchase anything from e license. Sorry to vent, but the lack of customer service is not what I expect as I have many game titles and this is bad.