General eLicense/ViaTech Support Information

[Solecismic]

Every month or so, we have a post about ViaTech customer support, so I wanted to consolidate information here to save people time and effort.

ViaTech should be contacted if there are any issues with the electronic licensing. They also handle all the financial transactions.

They can be reached at support (at) elicense.com. They swear to me that they respond to email fairly quickly. I don't know if that's true. But one thing I've tested is that they do have an immediate auto-response to email.

So, if you don't get that auto-response, either check your spam folder or white-list elicense.com in your spam settings.

If you do receive that auto-response and a "real" response doesn't arrive in a timely manner, contact Solecismic customer support (information in the Solecismic FAQ) and quote the ticket number from the auto-response. We'll follow up with them.

You can also reach ViaTech at 866 723-3376. Nothing wrong with calling them if you need a response.

If you're running into an issue where the data looks corrupted and then the game crashes, it's a licensing issue. Unfortunately, it's not one ViaTech seems to understand right now. When I next update the game, I will change the behavior in this instance and diagnostics will be created so ViaTech can see what it is that isn't working the way they told me it works. This is far more likely pre-purchase than after purchase, but I've had a few after-purchase reports.

Ben, could you sticky this item? Thanks.

[Ben E Lou]

Originally Posted by Solecismic

Ben, could you sticky this item? Thanks.

Done.

[Solecismic]

Just a reminder that ViaTech can't handle Front Office Football game play questions or Steam installation questions.

Also, questions for Solecismic Software are handled on our website. There's a FAQ, which should cover just about everything. Within that FAQ, you can find an email address (which changes occasionally, we get tired of the spam just like everyone else) if you have an issue that isn't covered in the FAQ.