McDonalds thanks for my crappy breakfeast

[Jets80]

Just wanted to say thanks to those stupid minimum wage making, cant even speak english yet their american, no asspiration having, lazy ass, high school drop out burger flipping mother F'ers at Mcdonalds for screwing up my order once again.

Ordered:steak egg and chees bagel combo with a sweet tea

Recieved: steak bagel (no egg no cheese) with a coke.

I just dont understand this. How hard can it be. Isn't Mcdonalds motto that they "Love to make you Smile" well i wasn't smiling when i got home this morning with no egg, cheese or drink. I was rather pissed and its just not worth my time to drive back to the place and have them fix it so i just had to eat it and be mad.

People always joke around about the sterotype of working at a fast food place.."cant count change" "stupid" ect.... But its so sad that it is all true and not just at McD's.. you go to Burger King, Wendy's any place and its all the same. And il lbe honest with you, sometimes I think the screw up an order for spite.

Its really sad when i pull up to the window and see a person who is so lazy and hates their job (or just work in general) so much that they seem to hate me for comming there and make me feel like I am an inconvienence to them becasue I ask them for some ketchup.

If anyone on this board work's at a fast food place my advise to you is stay in school.

[ice4277]

I would probably screw up once in a while if I had to do the same thing a couple hundred times a day. Mistakes happen, you can't tell me you've never made one.

[stkelly52]

THis is why I always check my order before I leave. I loved the time my wife asked for a double cheese burger with only ketchup. She got a bun with ketchup on it.

[Qwikshot]

I know you are typing under anger, but can you correct the grammar and spelling mistakes?

Secondly, this happens at fast food places. The majority of the workers are being paid minimum wage, they aren't interested in hopping up the executive ladder, so deal with it when you go to a fast food place.

Third, always, /always/, check your order...people make mistakes, point it out, write a complaint letter to McDonald's, email a complaint to their website, call up the McDonald's you went to and complain to the manager, chances are you'll get free coupons or something to mollify your disatisfaction.

Finally, did I mention check your order (okay), finally, understand that most of the people working at these places have lives, and have feelings, don't generalize who they are or why they are working for a fast food place. One day, you might have to work at a place like that...just take a deep breath, and understand that sometimes things like this happen.

[The Afoci]

I say shoot them, if that doesn't work, kill them..next time they won't screw your order up. Gotta teach them a lesson, so maybe killing their children, families, friends instead of them would help because if you kill them they can't improve...so ya, kill their friends and family and order without worrying ever again.

[Qwikshot]

Originally posted by The Afoci
I say shoot them, if that doesn't work, kill them..next time they won't screw your order up. Gotta teach them a lesson, so maybe killing their children, families, friends instead of them would help because if you kill them they can't improve...so ya, kill their friends and family and order without worrying ever again.

Wonderful sage advice:rolleyes:

[RawIsDan]

Orders get screwed from time to time..relax. Like it was stated above, ALWAYS check your order before you pull away.

Another thing to note, be nice on the speaker to the individuals taking your order. While I worked at BK during school, people that were rude, or thought as you did often got a little "special" seasoning to their food.

BTW, Whataburgers new Taquitos breakfest burritos rock !

[Jets80]

Please hold the "special seasoning"

[MJ4H]

i ordered a TRIPLE CHEESEBURGER (yes thats right, THE BEAST) from wendys last night and asked for it plain, cheese only. got home and it had the works on it, lettuce, tomato, mayonaisse you name it. i ate it anyway and liked it better. strange. moral?

WENDYS TRIPLE CHEESEBURGERS RULE NO MATTER WHAT

except ive had to "have a little chat with dave thomas" about every half hour since then.

euphemisms rule too

[Swaggs]

One time I went to Wendy's w/ a friend and we each ordered a burger and fries and when we got back to my house to eat, we realized that they had given us 6 sandwiches!

These things even out over time. :)

[Craptacular]

My orders get screwed up all the time ... I guess that's what happens when you order a Wendy's 99 cent double-stack (cheese)burger without the cheese.

[Qwikshot]

Originally posted by Swaggs
One time I went to Wendy's w/ a friend and we each ordered a burger and fries and when we got back to my house to eat, we realized that they had given us 6 sandwiches!

These things even out over time. :)

True. One night, right near closing, I order two cheeseburgers...they told me I had to wait, I was nice, and said no prob. They gave the burgers to me, I checked that I had burgers and drove home...got home, and they had given each burger six or seven patties each!!! That's a beast...needless to say I couldn't complete it...but it was good.

[ShovelMonkey]

They fuck you at the drive through...

[BFleming]

Can't say I've ever been fucked at the drive through...I usually wait until after I eat :D

[sachmo71]

Jets80: Building bridges of love on FOFC since 2002.

[bbor]

Originally posted by ShovelMonkey
They fuck you at the drive through...

Damn you....you beat me to it :D

[Upstate J]

This would not have been a problem if you would have ordered a "Breakfast Burritto" like everyone else.

[JeeberD]

McDonald's sucks. Only good thing there are their fries and Filet-O-Fish. Burger King and Wendy's kick Mickey D's ass.

And on another note, I worked fast food for many year during high school and my early college years (before I found out that even as a lowely waiter I could make WAY more money than as a fast food assistant manager). Trust me, mistakes can be made. This is due to the fact that people demand that they have their food FAST. When I worked for Wendy's we aimed to have people's food out to them less than 90 seconds after they pulled up to the speaker. If we took extra time to double and triple check each order, people would have been very upset about the amount of time they had to wait for the food. However, I think that we had a pretty good rate of getting people their food properly, probably 90-95%. And if we did screw up and people called back, we had no problem writing down their name and what they had and next time they came through giving it to them for free.

Also, you gotta realize that most of the workers are 16 or 17 year old kids who have a hard time keeping their mind on their work when they can be socializing/talking/flirting with their co-workers...

Anywho, just have a little patience. Double check your order (but pull forward before you do it, nothing sucks worse than someone sitting there and killing your drive-thru times) and if you find something wrong, just call back. They'll be more than happy to accommodate you.

[bosshogg23]

McDonald's shamrock shake needs some attention too!

For breakfast I only go to BK. Crossiant(sp) thingies are good. The people who work at 6am during the week usually arent 16 so you at least have a chance of getting napkins.

[JonInMiddleGA]

I feel your pain Jets, I really do.

It's as though certain franchises / franchisees actually work to find the lowest I.Q. wasteoids possible and then hire them. The poster children for retroactive abortions are like their favorite hires.

But it doesn't have to be that way.

Chik-Fil-A proves that on a regular basis, how they screen their employees so well is beyond me (and I've asked more than once) but they're the model more companies (fast food and otherwise) should follow.

[Jets80]

I have to give credit where credit is do.....

Chik-Fil-A has got their act together.

And i dont mine paying a little extra for good service and quilty food.

[Neuqua]

I'm with Boss on this one...

I can eat those Croissant sandwiches every morning. Good stuff!

Neuqua

[bbor]

Harvey's...which i don't think ya have in the states...amkes the BEST burger...i think they even use real meat!

[JeeberD]

How are those Tim Horton's places? All I know about them is that they're owned by Wendy's. ANy good?

[Jets80]

We got Hardees......and its crap.

[lynchjm24]

Originally posted by Jets80
I have to give credit where credit is do.....

Chik-Fil-A has got their act together.

And i dont mine paying a little extra for good service and quilty food.

Just don't desire any waffle fries on a Sunday.

[Jets80]

bbor ... what are the people like that work in fast food places in Canada ?

[JeeberD]

Thank god we don't have Hardee's in Texas. I haven't been to one since I was somewhere in the midwest about seven years ago and desperate for food. Needless to say, no bueno.

[TLK]

Originally posted by Jets80
We got Hardees......and its crap.

The Monster Burger from Hardees is the single greatest thing to eat while drunk. I know it's helped me on more than one night.

TLK

[JeeberD]

Whataburger Taquitos are the best drunk food, hands down...

[MylesKnight]

Originally posted by stkelly52

THis is why I always check my order before I leave. I loved the time my wife asked for a double cheese burger with only ketchup. She got a bun with ketchup on it.


:D That sounds just like the time I visited Taco Bell and asked for a couple of tacos with only Cheese and Tomatoes... Well that's what I got alright, Cheese & Tomatoes only..

Classic!!

[GrantDawg]

Originally posted by lynchjm24
Just don't desire any waffle fries on a Sunday.

I really wonder if that doesn't have something to do with employee quality. Not the religious aspect, but the "personal before business" approach. I know Truman Cathy still goes into the stores and quite often does the interviewing even for fry cooks. A company that cares for their employees, that would never work.

[Kodos]

Where's the love for the Egg McMuffin. Every morning that I'm running late, it's Egg McMuffin time. And I run late a lot!

[ctmason]

I think you need to find something better to worry about, Jets.

It's amazing that you're able to decide who has asspirations (sic) and what their personality is just because of where they work.

To GrantDawg, I understand what you're trying to say, but that's not completely accurate. Truett Cathy very rarely has anything to do with Chick-fil-A anymore, and has actually been in poor health recently. He works now mostly with his charitable work when he is feeling up to it.

His sons run Chick-fil-A, for the most part. My boss is good friends with them and we have worked for them in the past.

And yes, Egg McMuffins are great!

[Buddy Grant]

Lesson in the obvious: Fast food employee is near the bottom rung on the job scale. The reason these are often not the brightest employees or people who do not speak english well is because most good employees who can speak english will get better jobs elsewhere. If you do not want to deal with poor employees you will improve your chances tremendously by not going to the cheapest food place available since "better jobs" include fast food jobs at places that pay more than McDicks. Of course, that requires you to spend some more money so the choice is yours.

Bonus tip for AWNF's (assholes with no forethought): If you treat bottom rung on the job scale employees with some consideration you also greatly increase the odds of them not spitting or urinating in your vanilla shake:).

[korme]

WENDYS RULES. McDONALDS SUCKS.

JBC is the way to go. 2 of em. With extra mayonaise. And less lettuce. And more bacon. And no tomato. YEAAHHH.

[JeeberD]

Wendy's Spicy Chicken Sandwich with extra mayo and cheese....

[bosshogg23]

You have the JBC's right Shorty. 2 of em, an order of chili and a frosty.

I hate their fries though, taste like sand to me.

[astralhaze]

If you worked at McDonalds, would you be happy and work as hard as you could?

[Drake]

Buddy is exactly right here. You get what you pay for both as a consumer and as an employer. McDonald's would attract better workers if they paid a living wage.

Personally, I believe that everyone who owns a fast food restaurant will burn in hell.

[sterlingice]

[in response to the orignal post]

Granted, there are a lot of people who work in fast food with the IQ at or below that of a waffle iron, but this is what the marked demanded. Think about it- unless you're a poor, starving college student or high school student working to make some cash (I did my time at retail rather than fast food but it's the same idea) and you are working at Mickey D's to support your family there is a reason for it. You had a choice to go eat at a fast food place or go pay 3x-10x as much and go eat at a restaurant where you get better food and they would mess up your order about 1/100th of the time they do at fast food (I'm still allowing for human fallability no matter how much a person makes- stuff just happens sometimes).

One of the jobs I had in high school was selling electronics at Office Max. My training consisted of "hey, do you know something about computers?" and the response "yes" along with "if you have any questions, try to ask the other electronics guy". I tried to learn as much as I could because I didn't want to look like a boob, but when someone would get indignant towards me because I didn't know the exact per sheet cost of multipurpose fax machine A and the subsequent costs of printer B and fax machine C, I had to chalk it up to the fact that I got paid $6 an hour. It's not as if I were going to go home, look it up on the internet, call the manufacturer long distance or any other number of ways I could solve the problem for this on my own nickel (yes, this was back when AOL costs were by the hour), not getting paid for a guy who would never come back to our store because he longingly remembers the days when everything was done over the phone or mail and stores had actual salespersons in there who knew everything about every product. Nor does this guy realize that if we had all of that, he would have to pay 4x as much for it.

It's simple ecnomics- you want great service, go pay for it. If not, you're stuck like the rest of us, paying lower costs but for crappier service where we play idiot roulette and some days it just comes up double-0's.

SI

[Anrhydeddu]

I guess work ethic is an old fashioned value, like everything else these days. Fwiw, I was paid $2.25 an hour in HS working at a drug store for a really tyrannical boss. I did everything he told me told do because 1) I was supposed to, he was the one paying me and 2) I didn't know any better and 3) I didn't want to lose my job, which were hard to find at the time. BTW, I did make mistakes then, just as I still do now, but I usually blame myself for them and not make excuses.

[sterlingice]

It's not a matter of work ethic, I don't think.

In my case, whenever I was on the job, I was busting my arse to help customers, if for no other reason than to avoid looking ignorant. That said, they were paying $6 an hour so they aren't going to get the best trained, most qualified people for the job. You end with someone who can do the job adequitely (for instance, anyone needed computer help for any reason, I was the man- fax machines were a whole other ball of wax) but there is no way, say, a Hewlett Packard Engineer would leave his job where he was making 10x as much to sell copiers and computers at a retail store. He would do a better job, but he would never do *that* job. Say all you want about work ethic but no matter how much pride you have in your work, you can still only do so much in a job like that which should require more training but doesn't have it.

SI

[bbor]

Jeeber.....Tim Hortons has excellent coffee...Donuts are better at Krispy Kreme though.

Jets....Fast food servers in Canada are about the same as in the states....they are usually young...paid shittily....and usually don't stay long enough at the job to learn it properly.

[mrskippy]

I've had orders screwed up like this and didn't want to drive back. What I do is call the restaurant back and tell them what happened. Many times they'll put your name on a list and when you come back you can claim the meal for free.

[JonInMiddleGA]

Originally posted by mrskippy
I've had orders screwed up like this and didn't want to drive back. What I do is call the restaurant back and tell them what happened. Many times they'll put your name on a list and when you come back you can claim the meal for free.

Just FWIW, I've had mixed results from calling the restaurant. Remember, the same mgmt you're talking to likely hired the same person who screwed up in the first place.

I've got a pretty standard routine when it comes to these places.

1) Mistakes happen, not a problem. I check my order & ask that the error be corrected. Basically, all I'm looking for at this point is somebody to give a shit long enough to get it right the second time around. I won't be an ass about it until you show me that you really don't give a fuck.

2) If that fails, ask for highest mgmt person in the building & repeat the process. Here's a third chance to get it right, fix the problem & give me some indication (even if you're faking it) that you'll address the attitudinal or procedural problems in the very immediate future.

3) If that fails, most places answer to some higher authority somewhere. They get a phone call by the next business day, either to a franchisee office or corporate district or regional mgr (depending on how the chain is set-up this can vary). By now, I'm pissed and I'm looking for somebody's head on a plate or at least be pretty sure that somebody's got an ass chewing in their immediate future.

By the time you reach step three, you're in that usually positive area where it's easier to make you happy than it is to deal with your unhappiness. I'm rarely interested in any direct compensation (refund, free food, whatever), I just want to accomplish two things: a) make the most responsible person I can reach aware that there are shortcomings under their supervision that need to be addressed and b) do everything I can to make sure that, if I find myself in that restaurant again, I don't go through the same experience.

Over the past 20 years, I've talked to more region/district people than I could begin to count. I know of at least a half dozen cases where it led directly to terminations, including 3 store managers. In that trio, one of the locations was closed entirely within 60 days, the other two underwent major staff revisions under the new mgmt and showed dramatic improvement in customer service.
I work with a pretty straightforward idea with restaurants, fast food or any other: Don't fuck up my meal & it's all good. Fuck up my meal, just fix it & it'll be alright. But if you disrupt my life beyond that, I'm quite willing to invest a good bit of time & energy into fucking yours even harder.

[JonInMiddleGA]

Originally posted by Anrhydeddu
I guess work ethic is an old fashioned value, like everything else these days.

You and I don't seem to agree very often, but when we do, it's apparently a doozy.

You've posted one of the great understatements of all time right there.

I don't think it's an old fasioned value, I think it's more like a dying art.

[Dutch]

Fast Food restaraunts are one of the biggest blunders of the USA. Family owned restaraunts have always and will always be better places to get food, service, and even (gasp) atmosphere.

Forget anyplace that features a bunch of "workers" that don't shower, wash their clothes, and spit on your food.

And as you all guessed, I am not an apologist for lousy and unsanitary service from any minimum wage worker. If you can't be highly successful working a minimum wage job, you can't make it anywhere.

[Easy Mac]

I tried to get a job at Wendy's in high school. When I went back a month later, they told me I was too qualified for the job. Really surprised me that they wanted someone less qualified to flip burgers.

And being someone who orders burgers plain (not a condiments guy, give me the straight soy-occasionally meat burgers), I normally get my orders screwed up.

I even went to Ruby Tuesdays, they got the wrong order, went in the back and scraped the mustard, mayo, cheese and ketchup off my burger and brought it to me as new. No resteraunt is w/o problems

[Bonegavel]

It is really a shame that the excuse, "they only make $6 per hour" is being accepted. Look, if you accept employment, no matter what the wage, you do your best.

The managers are to blame for this. The shouldn't settle for the lazy lackwit only giving 10%.

Obviously, the McDonalds of the world figure it is cheaper to give the occasional somebody an extra order if it is screwed up than pay these folks any money. I say occasional, but i am convinced that there are less injuries in the entire league in a season of FOF4 than mistakes in 1 hour of any given McDonalds drive-thru.

(real-life rearing its ugly head now) I always order simple. 2 Cheeseburgers or something like this. If you want a special order FORGET ABOUT IT. You are rolling the dice and the odds are heavy in the House's favour. If you keep it simple, you increase your odds of getting the right order.

[Buddy Grant]

Originally posted by BoneGavel
It is really a shame that the excuse, "they only make $6 per hour" is being accepted. Look, if you accept employment, no matter what the wage, you do your best.


I think there has been a lot of misunderstanding here about this. If you have a work ethic, are bright, & speak english chances are good that you won't even apply for the jobs we are talking about here, but if you do apply & get the job, you're going to get something better fast because you have a work ethic, are bright, & speak english. Assuming this is all due to poor training, mismanagement, the youth of today, damn foreigners, and/or hiring issues is short sighted. "They only make minimum wage" is a valid excuse, but not in the way you are meaning it here.

[cuervo72]

Jets, I feel for you. I had my own incident at McDonalds a few years ago....here's the e-mail I wrote to McDonalds.

-----------------
Dear McDonalds,

I would like to express my extreme displeasure with the above restaurant. Yesterday I pulled into the drive-thru at 10:35AM looking forward to Sunday breakfast. The line was long (maybe 8-10 cars) and I considered going in, but remembered from a past visit (a slow one where I went inside) that drive-thru was given priority, so I got in line. At 11:05 I finally got to the window to order. OK, the wait was long, but I would get my breakfast.

I ordered a Medium #1 and a med. #7.
Girl: "Which one".
Me: "Breakfast".
Girl: "You want an egg mcmuffin?"
Me: "Yes"
Girl: "Meal?"

So much for ordering by number. This went on for a while (she didn't know #7 either), I finally got my order in, paid, and waited for another 5 min. before getting to the next window.

There I was greeted by a kid wearing jeans half-way down his behind (I thought there were some sort of uniforms...) with the blank stare of a brain-dead carp. He got me my coffee and walked away (without saying a word). The woman ahead of me in line walks up. Apparently she didn't get any sausage in her sausage biscuit. Oops. After that was resolved, the kid comes back and tells me "Um, we're waiting on something". Ok, great. At this point its almost 11:15, and it dawns on me I could have made everything myself in 1/3 the time. Another teen inside declares no more breakfast orders. The first kid comes back, thrusts a bag towards me and walks away. I wait and look back inside.
Kid:"You need something?".
Me: "Um, hash browns?"
Kid:"We don't have any more"

Great. Of course the kid doesn't think to offer anything as an alternative. I guess because they're all out I just don't get any! A third guy suggests to the first that he drop some more hashbrowns. "I don't think there are anymore". None in the whole place? Doesn't the manager keep a reserve?

At this point I've had it and I become irate. A girl walks by and tells me that breakfast is over. Gee, that makes sense. I've been in line now for 45 minutes, I've placed an order no problem (as have many people after me), and I've gotten breakfast sandwiches- but I can't get hash browns because it's now lunch?

So now the first two guys are standing there dazed, one girl is standing there indignant and yet another one is standing there laughing (hmm, doesn't look to be an understaffing issue). The manager of course is NOWHERE to be found. I've had enough, so I drive off, sans the hash browns I've already paid for. A patron (a teen who was having a good time talking to one of the checkout girls) comes out of the restaurant to confront me, but I ignore him and drive off.

Do I even have to state I will never be visiting this McD's again? Or possibly any other for quite some time? It wasn't this visit either - service is always slow, sandwiches are thrown together or have been sitting there for ages or have brown lettuce. Even promotions aren't run right: I've ordered super-sized meals and gotten no game pieces (and have been told they'd run out) only to go back over a week later (after the game has ended) and gotten them! And there always seem to be teens in there distracting the staff and getting food handed to them. I think I'll start eating at Burger King.
----------


Of course, I left out the part that right before I drove off I was out of my car, trying to "reason" with them through the window. I eventually got so mad because nobody was doing anything, I threw a few obsceneties at them, followed by the order of whomever was next in line :eek:

What was funny is that the manager at the time was actually one of my neighbors, the row of townhouses just across from us. She lived at the house with sheets for blinds, and a roof mount TV antenna INSIDE HER HOUSE!!! Keep in mind these were townhouses that were only 2 years old. (she worked at McDonalds, and I don't know if her husband had a job, he was at home an awful lot. I think they benefited from some gov't assistance). I didn't return to that McD's from that point until we moved, even though it was just a half mile from our house.

I should also state that I worked at BK while finishing up high school, and was a heck of an employee (I had an IQ and work ethic after all). I had a manager tell me I made some of the best looking sandwiches she'd seen :p To me, the job was like a game, a challenge to see just how many orders you could process (correctly) without getting too backed up. Kind of like the video game "Tapper". So to have a whole restaurant full of idiots just standing around, it really set me off.

[cincyreds]

Some McDonald chains have the drive up window where you actually see the person taking your order, face to face. You guys seen those?

I don't go to McDonald's anymore, cuz of the fact they don't get anything right.

One day, I decided to give them another chance. I went through the drive thru and told the girl face to face that I wanted a Double Cheese Burger with Mustard and Ketchup only!! She repeats my order and I tell, 'just make sure it has cheese also'. She repeats my order correctly.

I drive down to pick up my order and guess what I get.

A double cheese without the cheese and it has tamatoes and onions on it. I am thinking, 'is this a joke or what'. Ans get this, it had one of those 'double checked for accuracy' stickers on the wrapper, yeah right! Hoooey!

Literally, I walked into the restaurant and threw the burger back on the counter and asked for my money back. The manage tries to apologize and asks if she can make me another sandwich. I told her, 'no!'

I got my money back and walked out. I have not been back since, and that was 6 months ago.

[Craptacular]

I haven't gone to McDonald's "willingly" in a few years. They survive on name and the sheer number of locations alone, and are good at getting kids to think they want to go to MickeyDs. The company has no incentive to provide quality service and food.

[Easy Mac]

THe only reason I go to McD's is b/c its the only place I can get dark meat chicken nuggets and their fries kick ass if salted correctly, by far the best chicken nuggets in fast food (htough their white meat ones suck). Otherwise I just go to Wendy's for their excellent nuggets and Frosty's, but their fries suck ass.

[Craptacular]

Wendy's fries can be really good (better than McD's best effort), if cooked right. The problem is that they are almost always under/over cooked, or old and cold. Of course, I'm trying to completely cut out potatoes (or at least once a week at most) on my current attempt at a diet. :(

[WSUCougar]

Originally posted by BoneGavel
It is really a shame that the excuse, "they only make $6 per hour" is being accepted. Look, if you accept employment, no matter what the wage, you do your best.

The managers are to blame for this. The shouldn't settle for the lazy lackwit only giving 10%.
I agree with BoneGavel. The fact that many posters in this thread are willing to concede mediocre service simply because it's a minimum wage job is a sad commentary on our society. I am not busting on you guys, only lamenting this distressing situation.

I am always amazed at the difference in quality and service between a well-managed fast food restaurant and a poorly managed one. It is simply striking. The food is always prepared well, the service is almost always fast and correct, and I remember that place.

Certainly it is hard for places to attract "good help," particularly in well-populated areas with tons of retail and other restaurants. But good management can work wonders.

[Fritz]

The thing Fritz hates about fast food:

1.) messed up orders. This does not happen to me much

2.) Coke running down the side of the overfull cup. Wipe that off would ya hon?

3.) No napkins.

4.) No plasticware. Like I can eat KFC Mac and Cheese with my fingers at work.

5.) Too much shit in one bag.

6.) Not-Melted cheese mexi-melts

7.) Poor Syrup/water/carbonation mix in the coke.

8.) Impolite staff. They should say please, thank you, and have a nice day.

9.) Inattentive staff. It seems like they either want to play with thier friends, or talk to other customers while throwing the food at you.

10.) Unclean/unhealthy staff. Please cut your nails, wear some gloves and a hairnet, and for gods sake, dont touch my food after touching your mouth or nose! Also - hand washing should be compulsive.

----
I blame all of this on poor management.

[Anrhydeddu]

I blame all of this on poor management.

But management, by themselves, cannot teach a person manners, self-respect and personal courtesy. I see this in other places, more than fast foods, as well where kids bring their attitudes and lack of respect to a place of work.

[Fritz]

Originally posted by Anrhydeddu
But management, by themselves, cannot teach a person manners, self-respect and personal courtesy. I see this in other places, more than fast foods, as well where kids bring their attitudes and lack of respect to a place of work.

and it is the job of management to address such issues in the workplace.

[Cards4ever]

Hmm, work ethic? Is that the same work ethic of surfing message boards while at work?

[Anrhydeddu]

Originally posted by Cards4ever
Hmm, work ethic? Is that the same work ethic of surfing message boards while at work?

Knew someone would bring that up. Fwiw, I am in the office about 50 hours each week. Given 10 hours for surfing/posting, that still leave 40 hours.

[MylesKnight]

I will say this about McDonalds, the way they mix they're Coca-Cola is tremendous. A very distinct flavor indeed. I love the stuff.. Anyone else notice this?

I haven't ate at McDonalds in ages, but if I was to go back it would probably be for a Coke only..

I just hope they don't put that "beef flavored vegetable oil" they supposedly do with the fries.. :D

[ice4277]

Originally posted by MylesKnight
I will say this about McDonalds, the way they mix they're Coca-Cola is tremendous. A very distinct flavor indeed. I love the stuff.. Anyone else notice this?

I agree. McDonalds Coke is da shiznit!

[Fritz]

Originally posted by MylesKnight
I will say this about McDonalds, the way they mix they're Coca-Cola is tremendous. A very distinct flavor indeed. I love the stuff.. Anyone else notice this?



I agree (as I sip a Hardee's coke that tastes like flat diet coke - bleh).

[sterlingice]

I agree with BoneGavel. The fact that many posters in this thread are willing to concede mediocre service simply because it's a minimum wage job is a sad commentary on our society. I am not busting on you guys, only lamenting this distressing situation.

I refer back to what Buddy Grant said. That's not what we are saying. I'm saying- you do kindof expect that from a food establishment which has the purpose of getting you food fast and cheap. If I get bad service at a place, I'm not going to go back to it for quite a long while and will patronage elsewhere, thus speaking with my wallet. It's a concept of "I understand you're pissed but do something constructive about it; there is a reason this is happening". It's a matter of an idealist vs a pragmatist. Sure, we'd like to see better service but we "know better": sometimes it's just not going to happen.

SI

[Anrhydeddu]

Which is probably why McD is in trouble financially. Too many folks have complained about the bad menu and bad service.

[Buddy Grant]

Originally posted by Anrhydeddu
Which is probably why McD is in trouble financially. Too many folks have complained about the bad menu and bad service.
Or the many years of recession that have hurt virtually every type of business:).

One thing I don't fully understand and it's partially regional I'm sure: If the economy is so crappy (and it appears to still be so) I thought that helped companies that hired people for minimum wage people, since unemployment allowed companies to get better staff for the same minsal price. That's the way it works in the call center industry anyway, maybe McD's is several steps below that on the job scale though.

[Jets80]

I think a person who was making good money at a good job and got laid off would much rather just stay on unemployement then get a job at a fast food place. It's less embarising and they probably make more money.

[Archer219]

Before I begin, I should pre-face this by stating that I am an assistant manager at a local Arby's (Country Club & Southern for anyone who knows the Phoenix area).

With that said, I don't eat fast food but for three exceptions; McDonald's breakfast occasionally, Del Taco's chicken tacos maybe once a month, and Arby's. Most places I don't like the service, and the food quality sucks.

I have this job because it affords me schedule flexibility and a decent salary while I am going to college. A lot of my crew members have their jobs because they are going to high school and are just looking for spending money.

Personally, if I see one of my crew member under preforming or looking like they hate their job, I pull them aside and ask if anything is wrong. Most of them are teenagers and teenagers have very soap-opera lives. They have bad days more often, and for more stupid reasons then their adult counter-parts. So, I try to make them feel better about their lives, and be more courteous to the customer.

MISTAKES HAPPEN! I'll be the first to admit that we don't get every order right, but it certainly isn't a conscious effort to deprive you of something as a customer. When you are trying to get numerous orders out quickly at the same time things can go haywire.

Unfortunately, the people who fill out applications aren't the greatest pool of workers to choose from, but we try to choose the best out of that pile. Additionally, the turnover rate is huge, as kids change their minds, find different jobs, or move away quite often. I train at least five new people a month in a store that only has twenty employees.

I have a lot of fast food horror stories myself, and that is why I mainly don't go that route anymore. However, I could tell you more customer horror stories about the stupid things that people do or say.

My advice, if you are going through drive through check your order before you leave. I really don't mind as it gives me a little more time to bag the order of the person behind you. If the order isn't right, tell the crew member who gave you the food and they will, at least in my store, always get it for you.

And as a P.S. don't try to get things you didn't order or things that are in your bag. I have had far too many people tell me I forgot to give them things they either didn't order or I already gave them. If you really must be that much of an ass that you need to cheat a fast food place out of an extra medium fry, don't bother coming.

[JeeberD]

Amen, brother.

[MylesKnight]

What was up with McDonalds serving Brats a while back anyway?

I like my Brats alright, but I can say I won't be picking mine up at Mickie D's anytime soon..

Eeewwww!! :D

[Fritz]

Originally posted by Archer219
Before I begin, I should pre-face this by stating that I am an assistant manager at a local Arby's (Country Club & Southern for anyone who knows the Phoenix area).


If you can only do two things better please do these:


1.) have your folks be polite. Please, Thank You, Have a Nice Day go along way.

2.) Have your folks wipe off the fucking cups.

Please?
Thank You.
Have a Nice Day!

[Bee]

Originally posted by Fritz
The thing Fritz hates about fast food:

1.) messed up orders. This does not happen to me much

2.) Coke running down the side of the overfull cup. Wipe that off would ya hon?

3.) No napkins.

4.) No plasticware. Like I can eat KFC Mac and Cheese with my fingers at work.

5.) Too much shit in one bag.

6.) Not-Melted cheese mexi-melts

7.) Poor Syrup/water/carbonation mix in the coke.

8.) Impolite staff. They should say please, thank you, and have a nice day.

9.) Inattentive staff. It seems like they either want to play with thier friends, or talk to other customers while throwing the food at you.

10.) Unclean/unhealthy staff. Please cut your nails, wear some gloves and a hairnet, and for gods sake, dont touch my food after touching your mouth or nose! Also - hand washing should be compulsive.

----
I blame all of this on poor management.

I hate when they don't give you a straw. That really pisses me off.

[JeeberD]

Straws are for girls. Unless you're driving, then they're permissable. :D

[MylesKnight]

Mmmmm, Arby's Roast Beef Sandwiches!!!

Definitely not good for the Diet though.. DAMN!!

Hey Archer, how about some free coupons?? Can you hook a brotha' up? :D

[Craptacular]

Originally posted by MylesKnight
What was up with McDonalds serving Brats a while back anyway?

I like my Brats alright, but I can say I won't be picking mine up at Mickie D's anytime soon..

I think Ronald McDonald picks up the waste off the floor at the Johnsonville plant and serves it in their restaurants. Johnsonville brats are usually the best.

Ahh, I can't wait until Memorial Day weekend. A grocery store near me has the World's Largest Bratfest for 4 days twice a year (Mem Day and Labor Day weekends). Diet, schmiet.

It's hard not to love brats growing up in SE Wisconsin (within 45 miles of Johnsonville, Klements, and Usingers). :)

[heybrad]

Originally posted by Archer219
I could tell you more customer horror stories about the stupid things that people do or say.
I would love to hear some of those stories. You must see some crazy shit.

[MylesKnight]

Yeah, me too. Fire away Archer.

[JeeberD]

Here (http://www.geocities.com/CapitolHill/Lobby/2645/customer.html) are some great examples from the folks who see them most often. I laughed my ass off reading these because I used to have a ton of the same complaints...

[sterlingice]

Straws are for girls. Unless you're driving, then they're permissable.

Damn straight. If you can't drink out of a cup like a man, you don't deserve to drink.

SI

[NoMyths]

What is the inherent difference between men and women that demands that men drink from a cup and forego a straw?

[JeeberD]

Women like to suck things... ;)

[Fritz]

bernie kozar owns the local arbys

[Craptacular]

Former NBA player Junior Bridgeman owns at least a couple of the local Wendy's, along with over 100 elsewhere.

Hank Aaron has a company (755 Restaurant Corp) that owns some chicken places and at least one Krispy Kreme. He used to own some Arbys in Milwaukee, but sold them.

[sterlingice]

What is the inherent difference between men and women that demands that men drink from a cup and forego a straw?

Sidestepping JeeberD's comments, I guess it's some stereotype about straws being an exterraneous thing, solely for the purpose of "being civilized"

SI

[ice4277]

Originally posted by NoMyths
What is the inherent difference between men and women that demands that men drink from a cup and forego a straw?

Strangely enough, I have never heard that before.