FOF8 Crashes/Bugs/Issues Thread **PLEASE READ FIRST POST BEFORE YOU POST**

[Ben E Lou]

As a reminder, this is not an official Solecismic forum. Once we are a few weeks out from release, customer support should be contacted directly for reporting bugs/issues/crashes. However, in the days after a release, it has been helpful in the past that Customer Support doesn't get 100 emails regarding the same issue, so let's post 'em here for now. I'll consolidate and make sure they get to the proper channels in a few days. Please adhere to the following guidelines:

1. What is a bug? A bug is something that is not working the way the developer intended for it to work. And that's what this thread is for. A bug is *not* something like, for example, "it shouldn't take three years to renovate a stadium." That's a design decision, not a bug. It works that way because the developer intends for it to work that way, so it's not a bug. Please report only bugs here.

2. If possible, save your game right at the point the error occurs. FOF has a "save as" function. I'd suggest the following sequence if you're playing a game called "mygame01" and hit a bug:
Save. (This way "mygame01" doesn't get lost.
Save As {somenewname}. Save it with a name that helps describe the issue. If it's a crash during the staff draft. Save it as "stfcrash" perhaps.
Reload mygame01. And you can keep playing.This sequence gives you a stored savegame if Jim comes back later and needs to see it, but lets you continue your career.

3. PLEASE DO NOT RESPOND SUPERFLUOUSLY TO ISSUES POSTED HERE. Please no "yeah me too" type stuff. It just makes the cleanup and consolidation more time-consuming. If you have something meaningful to add such as "I figured out the sequence of events that causes the crash that so-and-so posted about. If you open this window, then close that window, then hit F5, the game crashes," that's great.

4. If it's an issue that you suspect isn't happening to everyone (such as the one posted below regarding being unable to open the email screen,) please include some info about your computer setup, monitor, resolution, operating system, etc.

5. Please look at the issues already posted to see if yours is there. There's no need to post it again if so.

I'll periodically update the second post in this thread and delete posts to keep it easy to consume.

EDITED TO ADD FROM CORBES:

If you are experiencing a crash:

1. If your crash is related to a display issue, please see first the display issue thread: FOF8 Display Issues Troubleshooting/Help - Front Office Football Central (http://www.operationsports.com/fofc/showthread.php?t=92071) Many are finding this crash to be related to an environment issue on your computer rather than the game, and thus the fix might involve updating drivers or changing settings.

2. If the crash is not related to display, or if the thread does not solve your crash, do not despair. Please email Solecismic's Customer Support. Solecismic is committed to fixing crashes. The email address is customersupport AT solecismic.com

3. Please try to replicate your crash in as few steps as possible, starting from a new season. This is the most helpful way of explaining how the crash occurred. For example:

Sample Crash Report:
1. Start New Game
2. Rex Playbooks, Press Training Camp
3. Open Roster
4. Open Player Card
5. Press Hometown Link
This is when the crash occurs.

The event viewer information is as follows:
Faulting application name: Front Office Football Eight.exe, version: 8.0.0.0, time stamp: 0x58354cad
Faulting module name: Front Office Football Eight.exe, version: 8.0.0.0, time stamp: 0x58354cad
Exception code: 0xc0000005
Fault offset: 0x0019c597
Faulting process id: 0x149c
Faulting application start time: 0x01d245f35c2ce49a
Faulting application path: D:\Steam\steamapps\common\Front Office Football Eight\Front Office Football Eight.exe
Faulting module path: D:\Steam\steamapps\common\Front Office Football Eight\Front Office Football Eight.exe
Report Id: 60e2081d-d3bd-4681-9e54-506d93b53b1e

Or whatever. The point is for the sequence of events described to be repeatable.

Above all: email customersupport AT solecismic.com . It's important to fix crashes both for the benefit of you and for the benefit of others who might find themselves in a similar position.

ANOTHER EDIT:
Some people are reporting various display issues, and it appears that some (if not all) are fixable by changing the environment. I've moved some posts out of the bug thread so that we can keep it dedicated to reporting issues. Please use THAT thread and not this one for asking questions of others to try to troubleshoot your issue(s). Thanks! Here it is: FOF8 Display Issues Troubleshooting/Help - Front Office Football Central (http://www.operationsports.com/fofc/showthread.php?t=92071)

[Ben E Lou]

CRASHES

Created a single player game, GM of New England, all default settings. I quick-simmed the first season, clicked End Season, manually did the staff draft (extended everyone, then fired nearly all of them, poor Bill got replaced by McDaniels ;-), clicked to move to FA. Crash. Someone in the main thread mentioned a crash at the same point. Windows 10 (all updates installed), single monitor, 3440x1440 (one of those Dell 31" curved), email and roster windows open at the time. If you need any more system details I can post. (gstelmack) Faulting application name: Front Office Football Eight.exe, version: 8.0.0.0, time stamp: 0x58354cad
Faulting module name: Front Office Football Eight.exe, version: 8.0.0.0, time stamp: 0x58354cad
Exception code: 0xc0000005
Fault offset: 0x0019c597
Faulting process id: 0x149c
Faulting application start time: 0x01d245f35c2ce49a
Faulting application path: D:\Steam\steamapps\common\Front Office Football Eight\Front Office Football Eight.exe
Faulting module path: D:\Steam\steamapps\common\Front Office Football Eight\Front Office Football Eight.exe
Report Id: 60e2081d-d3bd-4681-9e54-506d93b53b1e
Faulting package full name:
Faulting package-relative application ID:
Had a crash while just looking around the new interface for the first time. Happened when closing the draft history window - that was the only window open. Single monitor at 1920 x 1080 (AlexB)
Faulting application name: Front Office Football Eight.exe, version: 8.0.0.0, time stamp: 0x58354cad
Faulting module name: Front Office Football Eight.exe, version: 8.0.0.0, time stamp: 0x58354cad
Exception code: 0xc0000005
Fault offset: 0x000939ad
Faulting process ID: 0x3aa0
Faulting application start time: 0x01d2468cda33683f
Faulting application path: D:\Steam\steamapps\common\Front Office Football Eight\Front Office Football Eight.exe
Faulting module path: D:\Steam\steamapps\common\Front Office Football Eight\Front Office Football Eight.exe
Report ID: a8e25e74-3f57-46e6-a08c-17186b32f338
Faulting package full name:
Faulting package-relative application ID:
crashed when opening a player card from the scouting report (AlexB)
Faulting application name: Front Office Football Eight.exe, version: 8.0.0.0, time stamp: 0x58354cad
Faulting module name: Front Office Football Eight.exe, version: 8.0.0.0, time stamp: 0x58354cad
Exception code: 0xc0000005
Fault offset: 0x001be40f
Faulting process ID: 0x97c
Faulting application start time: 0x01d2468f9e291127
Faulting application path: D:\Steam\steamapps\common\Front Office Football Eight\Front Office Football Eight.exe
Faulting module path: D:\Steam\steamapps\common\Front Office Football Eight\Front Office Football Eight.exe
Report ID: 08a76a5c-8f4b-4c8f-9689-add8e71f6ca9
Faulting package full name:
Faulting package-relative application ID: BUGS
I don't have any player windows open... Only window I have open is the Roster window. (Technically I have the Calendar and Put Yourself screens, but they can't close afaik.) Appears to happen if I use Escape to close Player Cards instead of the "Close Window" button. If I restart the game the issue is fixed. (garion333)https://i.imgur.com/CCoiib8.jpg
(Addendum to the one above): I just got this one on the Game Simulation Screen regarding "game recaps". Too many open, but I had been closing them all...so I guess they are stuck in memory still. (Dutch)
Every game I have opened I can't get the email screen to open. I hit the button and nothing happens. I have moved screens around to make sure it didn't get hidden. I am using two monitor setup. On is 2k the other ultra wide 1080. I5 with gtx 1080. I can move everything easily between windows but for some reason that one window wont pop open. I installed and reinstalled and still same problem. Windows 7 64 bit. (Sporkimata)
Cap outs are being restricted in the earlier stages of free agency by the signing length restrictions. I can't cap out a player with two years left on his contract at the beginning of Free Agency. (zullojer)
The bottom buttons on the players cards sometimes are partially cutoff. It doesnt happen on every player card and I havent been able to figure out what is making it happen. (MrBug708)
In FA when I am searching for a CB by any attribute, the screen is blank. If I just search by current ability, the list generates (albionmoonlight)
My single player game has a player with -1 for popularity. (gstelmack)
Drop down for team selection stopped working:

https://i.imgur.com/ugc7AgS.png

Closing the game and reopening it fixed it. (garion333)
Okay got a weird thing going on. When using the Recommend a Player feature some of the "Rank based on" categories don't work. I came across this when searching for rookies after a draft (ie. LFA1). When searching on Man, Zone, BnR, Interceptions, PR, KR and ST I get no results. When I switch Position to "Any Defensive Back" the Safeties show up for those categories but all CBs are omitted. Doesn't matter if I'm searching for Rookies or all experience levels.

Screenshots:


https://i.imgur.com/LnmWU4w.png

https://i.imgur.com/FlDfF8V.png

https://i.imgur.com/boTV42z.png

https://i.imgur.com/0FucYpY.png


LBs also don't pull up with pass D bars:

https://i.imgur.com/zLe8RLK.png

I've opened and closed FOF8 and it still happens. I've created a new game and my new game also has this error. Windows 10 Professional 64 bit (garion333)
Another issue with searching. This is at FA2:1 and the search parameters are evident. That dude with a 60 future is out of order.
https://www.dropbox.com/s/4vygurujhrbbzi3/Screenshot%202016-11-25%2010.04.49.png?dl=1
Search issue: when searching for safeties on Intercepting Passes, Punt Returns, or Kick Returns, none show up.
Search issue: when searching for LBs on special teams, none show up.
When exporting csvs, the "grade" column in the rookies.csv file matches neither of the two grades (raw/adjusted) showing up in the game.
For GL defense on the depth chart, the "lock" button does not lock players into position when the recommend button is hit. Other defenses appear to be working properly.AI
Depth Chart Issue: Top CBs and Ss are often getting less playing time than inferior CBs and Ss on AI teams, and when Rexing the human depth charts. This is becoming manifest in FA by seeing multiple CBs and Ss who are rated in the 50s, 60s, and 70s overall who are "Demanding Trade" because they rarely played the previous season.
Hitting the "Generate Offensive Game Plan" button is generating wildly varying results. On successive occasions the same week, I just got 52.5% run, then 31.4, 36.6, 42.8, 36.1, 26.5, and 37.1. This does not create confidence that the AI is creating near-optimal game plans.
I am seeing weirdness with WRs being slotted into the gameplan:
-My top two WR were listed as natural SE and FL, but the auto-depth-chart put them in reverse. I knuckled under, and switched their positions via their player cards. The auto-depth-chart then reversed them, again playing each guy at the position other than where he was formally listed.
-On the main roster screen, my next-best FL (rated 40/64 overall at season's end) is listed as "WR" under starter... but in the auto-depth-charts he's virtually never used, and went through a full season with only two targets. Pretty much everyone else is getting targets, but not my obvious choice to play as WR3. (QuikSand)
In the 230 offensive formation, Rex is reliably slotting my FB in the third TE slot, and then my third TE as the fullback. Minor, but seems wrong given all the game's documentation about offensive players performing best in their slotted positions. (QuikSandMISC ISSUES/TWEAKS/QUIRKS

Cosmetic Issue: On-screen text is present indicating that the user still needs to set times for Training Camp. (mentioned by several in another thread)
Changing the default number of simulations seems to produce wonky numbers for the playoff predictor. I changed it to 100000 and quite a few negative entries showed up. (jetpunk2000)
Both the Offensive and Defensive Philosophy documents contain this text: "There’s more on this topic in the help file article related to the combine - in particular what attributes are most important when evaluating physical skills." However, there is no article containing this information.
Cosmetic Issue: Typo near the end of game logs: "Informal Player Pariticipation Grades"
I noticed when giving staff members raises, it gives the raise, but still shows 1 year remaining. It doesn't seem to update it unless you exit out of the retain staff. Not sure it really matters, but seems like something that should automatically update. (MrBug708)
When simming games with a high injury setting I like that I can keep my personnel assignment screens open. But I have to close them for changes to take place...Meaning: I'd like an "apply" button to go along with the "confirm"/ok button. (Dutch)
Please add Preferred Styles/Defensive Fronts to staff.csv. It looks like that will be very important information for any out-of-game staff drafting in MP. (It'd be nice, but far less important, to also have Playbook Limit.)
Offensive Personnel - 005 Personnel: If I click recommend, I will not get my top WR (or 5 WRs) and instead get 3 WR's and 2 RB's. When I put my best WR into the Z - WR slot and lock it, when I recommend, I then get 5 WR's. Because of the way Endurance works now, I see the AI modifying other formations, just not quite like it does with the 005. It doesn't matter if I set the Positional Bias to 1 or 9. (Dutch)
Clicking on the red text hometown of a player makes the home town pop up, but when that happens the mouse cursor moves about 150 pixels to the right (and a little bit down as well). (MIJB)
Very minor throwback reference in the help manual to scouts having ratings for each position ranging from Excellent to Poor, which I giess was left from a previous help file text. (AlexB)
Help File issue in the Team Roster page. The following section appears to be incomplete:
"Newcomers to your team are only included in team chemistry when they have accumulated a few career starts. Past first-round picks are always included as well as players drafted in the first four rounds of the current year.

An asterisk"
PLAYER CARDS: The "Personality" section is accessed frequently by many players, and requires a hover or extra click that was not necessary in the past. When looking for a mentor, avoiding red flags, or accessing information for Chemistry, the extra click is becoming an annoyance. Suggestion: the "Player Health" box below it is only using two lines of text. Consider making that box much smaller so that Personality information can be displayed in the Player Fingerprint box without the extra click/hover. If it all won't fit in the main box and some have to be accessed elsewhere, the consensus of the community seems to be that Personality, Leadership, Mentor, Red Flag, and their chemistry status (leader, leader-in-waiting, affinity, potential affinity, etc.) are the most important values to have on the main page. (Various parts of this reported by several people)
Not sure if this is intended behavior, but during the staff draft, clicking on a staff member in an attempt to view two choices side-by-side closes the previously-opened staff member, so that two staff members can't be viewed at the same time.
TYPO: Pop up reads: "Roster Error You need at least 2 safet active on your roster." Should read 'safeties.' (Sidehe)
When clicking on the team name drop down on the roster screen: in old version typing the first letter of the team name would change the drop down focus to the first team in the list (for example: A to show Arizona, P to show Philadelphia, N to show New England). In FOF8, most letters will activate a screen (A for Attitude, P for Print, N for Needs List). (MIJB)
The "Change Name" tab does not work for other teams. I've tried to rename players on other teams as well as tried to rename incoming players in the draft but the tab does not work. Small thing but important in the fact that I edit my incoming drafts based on college players coming out each year. (MillerP33)
Small thing again - if you are preparing to watch Solevision, you may have the option selected to hide results. The game's new feature to automatically advance the Schedule Window to the next week seems to obviate that, where you at least see what teams advance in the playoffs, or even each team's record. (QuikSand)
MISLEADING CHEMISTRY FEEDBACK: I have a veteran starter whose contract elapsed and he went into free agency. When I offered him a contract, I got the message from the position leader that he would be an affinity if he got more starting experience. He's started 16 games for us for 5 seasons, and already shows as "Exceptional Affinity" on the roster screen, even while unsigned. Once he signed with us, that status remained intact. It's just the FA chemistry feedback window that seems to be in error here. (QuikSand)
Minor thing, but definitely happening regularly: FA requests a 2 yr contract, early in free agency if I offer a 1yr deal, he responds that he won't accept anything less than 3 years (though he is open to various two year offers, not just his proposed deal). Functionally unimportant, but worth tidying up. (QuikSand)
Playbook Issue:

When generating plays for my playbook there are a few plays that show best suited for Erhardt-Perkins, but if you click the actual play it shows best suited for West Coast. Not sure which is true.

https://dl.dropboxusercontent.com/u/4356992/cosmetic_bug.png(Antmeister)
I have seen a couple of persistent issues in the game.

First, there's this one with the log, where the 43 Under is displaying the defense as if it were a 34.

http://imgur.com/iAKUk6M

(Since the IMGUR isn't working in the code, here's a direct link: http://imgur.com/iAKUk6M )

And here is a pic of REX refusing to start my 3tech (#78, 50/50 overall), going so far as to start a LDE after I deactivated the other 1tech it had preferred. Weird that it won't just start the best 3tech. I have the Game Plan Details defense thing set at 7.

http://imgur.com/cvBEgsR

(direct to IMGUR http://imgur.com/cvBEgsR )

It strikes me that the two bugs might be related.

I also once saw the log say that my QB kicked the opening kickoff. I didn't save that one, I don't believe. I haven't seen it since, but I don't look at every log either.(Sidhe)
Fourth quarter comebacks are being calculated incorrectly. Details here, particularly in the fourth post in the thread: Fourth Quarter Comebacks too low? - Front Office Football Central (http://www.operationsports.com/fofc/showthread.php?t=92108)
Using Playerfile.exe after creating a new file, the conversion message says "Player file ready for use with Front Office Football 7". (sachmo71)
On my Offensive Personnel screen, even though I have clicked "lock" for my LT, when I hit recommend, it changes it to someone else. On my Defensive Personnel screen, even though I have clicked lock for about half of my players across it, when I confirm and return later, about half have been cleared and have to be rechecked. (Abe Sargent)

[Ben E Lou]

I have finished another thread cleanup. Please remember.

1. Report crashes to customersupport AT solecismic DOT com, along with your Event Viewer information and clicks/keystrokes that preceded the crash.
2. If you are having display-related issues that aren't leading to crashes, make sure to go to this thread for help: FOF8 Display Issues Troubleshooting/Help - Front Office Football Central (http://www.operationsports.com/fofc/showthread.php?t=92071)
3. If there's something that I know or believe to be a design decision, it's not going into the list. If there's something I don't include and you want to report it yourself, the Customer Support address is above.

[corbes]

Playbook -> generate plays created an illegal reverse (SE Reverse 40)--split end cannot reverse to the same side of the field started on.

[Uncle Briggs]

This is not really a bug, and not very important, but: when I autogenerated a 50 year history, I got steam achievements for things that happened during the autogenerate. Kind of takes the point of an achievement award away if I didn't do it myself.

[Sweed]

Minor linking error in helpfile...

In the FOF8 helpfile

Contents Tab > Game Day Menu page > click on "Defensive Game Plan" and it goes to the Offensive Game Plan page.


Workaround..
You can get to the Defensive Game Plan screen under the Index tab.

[digamma]

Two small things:

-Teams are kicking extra points following a winning touchdown in overtime. This happened for me after the first team kicked a field goal. Not sure if it is limited to that scenario.

-On the team stats screen instead of saying "Total" or something like that, the final row is labeled "Free Agents."

[Ben E Lou]

8.0a is out. Henceforth, all FOF8 crash/bug reports and feature suggestions need to go directly to customersupport AT solecismic DOT com. Thread closed.