bryce
12-08-2004, 11:03 PM
Call me a sucka, but I still visit the Baseball Mogul forums regularly in the hopes of actually seeing a decent product, but I ended up with a novella of a post, and I had to share it... had to vent...
http://www.sportsmogul.com/vbulletin2/showthread.php?s=&threadid=65019
and the post itself over on those boards yonder:
A Recap
I can't remember the last time I posted on this board, but this subject brought me calling...
First, a recap of my history since I am probably an unknown here:
Summer 2002: I stumbled across this website (can't even remember how) and downloaded the demo with great intrigue. About 8 hours later, somewhere around 4 in the morning, I was still playing the demo before I finally decided to crash out for the night. The next morning I went to Walmart and bought the CD and got all the patches and played the full game with great enjoyment all summer long.
[Sidenote - I was an unemployed CPA thanks to the collapse of Arthur Andrsen that summer (hence, being able to play the demo until dawn), and I think at some point I actually submitted my resume and/or email pleading for a job. I mention this only to serve as a basis for my initial reaction and perception to the company, it's fanbase, this message board (very active at the time), and my view of the potential of their game.]
2003: I eagerly anticipated an update, if for nothing else than to avoid the 'scrolling' issue that irritated me with the '02 version. Being the anal accountant that I was and am, I usually wait a few months until after a release to purchase a game, so as to allow for bugs to be solved and patches to be issued. As such, I regularly checked this website and the message board all summer long. Unfortunately, somewhere around July/August I noticed that all support whatsoever fell completely off the face of the Earth. So much so that I don't think a final patch/version was eve released. But by that time, I gave up even hoping for one, and moved on to a 2004 release, never purchasing the '03 game.
2004: Fool me once, shame on you. Fool me twice.... And another summer goes by where I regularly check these boards and follow the 'progress' of the new version. And I use that term 'progress' VERY, VERY, VERY loosely, as loose as throwing a hotdog down a hallway, and for the second consecutive year, support is lacking, official patches are rare and few and far between, and the 'final' version of the game is not very different than the previous year's version, and still very much bug-ridden at that. (From what I can tell, anyway just from the posts, as I certainly did not buy this version, either.)
Present Day: To answer the poll question, how much should they charge for the '06 version? - NOTHING!!! That's how much! NOTHING!!! Make it freeware!
What are we paying for?!?! A bug ridden game that will never be updated and cured of its bugs that will hardly receive the customer support that other companies provide their customers? (and I am thinking mainly of Jim Grindin’s (spelling?) Solecismic Software and his annual Front Office Football game, which, for comparative sakes, just released an update one full year after its initial release, with updated rosters, a few patches, and several enhancements, FOR FREE!!!) Compare your latest version of Baseball Mogul to the last one, and then reread that description of changes in FOF – why did you shell out $20-$40, or however much you paid?
I have owned a company before in the service industry (blue collar company - chimney sweeping, carpet cleaning, HVAC, etc), and we were about a $1 million revenue company, and we relied 100% on good word-of-mouth and good service, so I have some experience with customer service from 'the other side,' so I think I have some sort of reference point when I say that I have never, ever seen such utter incompetence with said customer service as with this 'company.'
From what I can tell there are about 4 people who regularly post on these forums. A far cry from ’02 when I discovered it. I just picture this company dealing with its customers in a dual-like face-off. On the one side are the customers who are demanding a better product, with more features and updates, with stellar customer service and follow up, but who refuse to pay for a new release until there is sufficient evidence of all of these things being present. On the other side is Sports Mogul, who seemingly refuses to provide any of this support until people buy their game and give them a reason to support it, and until they reach a certain dollar amount, the owners don’t see sufficient reason to support the game…
Guess what, Sports’Mogul’??? - It’s up to YOU, YOU, YOU, YOU and nobody else to make the first move. YOU have to make a better game with more annual enhancements. You have to provide better support. YOU have to make US, as consumers, want to buy YOUR game. And, frankly, this hasn’t been the case since ’02, and until YOU prove otherwise, YOU will not see one penny of MINE ever again.
This ‘aint’ no poker game, Clay and Co. Stop treating like it is. Make a move – make us WANT to spend OUR money on YOU. You haven’t done that in years. Stop bluffing us with a pair of 5’s. A couple years I bought into it; now, I’m calling you out on it.
I’ve since bought every version of OOTP, and I don’t even like the **** game. Every **** year I get about 15 games into my season, and that’s as far as I get before I lose interest. Yet every year I buy the game. Why is that? Because I can count on them, I know what to expect, I know bugs will be patched, there will be support, and questions I ask in the forums will be answered. I'm out of the baseball game buying business this year, though. OOTP bores me; Mogul can't do anything right.
Screw it – I’m about to start my own company – that seems about the only way to get a decent baseball game, do it myself! Take the financial/GM aspect of Mogul, and combine that with the support and some of the nitty gritty of OOTP (lefty/righty splits, ie), and you got yourself a game, folks!
If anyone actually read all this, I should buy you a beer. If anyone with SportsMogul actually read all this, you should make a game worth purchasing!
Bryce
http://www.sportsmogul.com/vbulletin2/showthread.php?s=&threadid=65019
and the post itself over on those boards yonder:
A Recap
I can't remember the last time I posted on this board, but this subject brought me calling...
First, a recap of my history since I am probably an unknown here:
Summer 2002: I stumbled across this website (can't even remember how) and downloaded the demo with great intrigue. About 8 hours later, somewhere around 4 in the morning, I was still playing the demo before I finally decided to crash out for the night. The next morning I went to Walmart and bought the CD and got all the patches and played the full game with great enjoyment all summer long.
[Sidenote - I was an unemployed CPA thanks to the collapse of Arthur Andrsen that summer (hence, being able to play the demo until dawn), and I think at some point I actually submitted my resume and/or email pleading for a job. I mention this only to serve as a basis for my initial reaction and perception to the company, it's fanbase, this message board (very active at the time), and my view of the potential of their game.]
2003: I eagerly anticipated an update, if for nothing else than to avoid the 'scrolling' issue that irritated me with the '02 version. Being the anal accountant that I was and am, I usually wait a few months until after a release to purchase a game, so as to allow for bugs to be solved and patches to be issued. As such, I regularly checked this website and the message board all summer long. Unfortunately, somewhere around July/August I noticed that all support whatsoever fell completely off the face of the Earth. So much so that I don't think a final patch/version was eve released. But by that time, I gave up even hoping for one, and moved on to a 2004 release, never purchasing the '03 game.
2004: Fool me once, shame on you. Fool me twice.... And another summer goes by where I regularly check these boards and follow the 'progress' of the new version. And I use that term 'progress' VERY, VERY, VERY loosely, as loose as throwing a hotdog down a hallway, and for the second consecutive year, support is lacking, official patches are rare and few and far between, and the 'final' version of the game is not very different than the previous year's version, and still very much bug-ridden at that. (From what I can tell, anyway just from the posts, as I certainly did not buy this version, either.)
Present Day: To answer the poll question, how much should they charge for the '06 version? - NOTHING!!! That's how much! NOTHING!!! Make it freeware!
What are we paying for?!?! A bug ridden game that will never be updated and cured of its bugs that will hardly receive the customer support that other companies provide their customers? (and I am thinking mainly of Jim Grindin’s (spelling?) Solecismic Software and his annual Front Office Football game, which, for comparative sakes, just released an update one full year after its initial release, with updated rosters, a few patches, and several enhancements, FOR FREE!!!) Compare your latest version of Baseball Mogul to the last one, and then reread that description of changes in FOF – why did you shell out $20-$40, or however much you paid?
I have owned a company before in the service industry (blue collar company - chimney sweeping, carpet cleaning, HVAC, etc), and we were about a $1 million revenue company, and we relied 100% on good word-of-mouth and good service, so I have some experience with customer service from 'the other side,' so I think I have some sort of reference point when I say that I have never, ever seen such utter incompetence with said customer service as with this 'company.'
From what I can tell there are about 4 people who regularly post on these forums. A far cry from ’02 when I discovered it. I just picture this company dealing with its customers in a dual-like face-off. On the one side are the customers who are demanding a better product, with more features and updates, with stellar customer service and follow up, but who refuse to pay for a new release until there is sufficient evidence of all of these things being present. On the other side is Sports Mogul, who seemingly refuses to provide any of this support until people buy their game and give them a reason to support it, and until they reach a certain dollar amount, the owners don’t see sufficient reason to support the game…
Guess what, Sports’Mogul’??? - It’s up to YOU, YOU, YOU, YOU and nobody else to make the first move. YOU have to make a better game with more annual enhancements. You have to provide better support. YOU have to make US, as consumers, want to buy YOUR game. And, frankly, this hasn’t been the case since ’02, and until YOU prove otherwise, YOU will not see one penny of MINE ever again.
This ‘aint’ no poker game, Clay and Co. Stop treating like it is. Make a move – make us WANT to spend OUR money on YOU. You haven’t done that in years. Stop bluffing us with a pair of 5’s. A couple years I bought into it; now, I’m calling you out on it.
I’ve since bought every version of OOTP, and I don’t even like the **** game. Every **** year I get about 15 games into my season, and that’s as far as I get before I lose interest. Yet every year I buy the game. Why is that? Because I can count on them, I know what to expect, I know bugs will be patched, there will be support, and questions I ask in the forums will be answered. I'm out of the baseball game buying business this year, though. OOTP bores me; Mogul can't do anything right.
Screw it – I’m about to start my own company – that seems about the only way to get a decent baseball game, do it myself! Take the financial/GM aspect of Mogul, and combine that with the support and some of the nitty gritty of OOTP (lefty/righty splits, ie), and you got yourself a game, folks!
If anyone actually read all this, I should buy you a beer. If anyone with SportsMogul actually read all this, you should make a game worth purchasing!
Bryce