EagleFan
01-23-2005, 12:19 AM
For the past 6 weeks my internet reliability has been getting worse Comcast has sent out 6 different techs to the house. Each time, they check everything in the house and say that the problem is outside. Each claims that they will set up an appointment for someone to check the outsde wiring but that appointment had not been made until the words Direct TV and DSL came out of my mouth.
I have gone days without a connection. This week there has been one day in which I had a connection all day and two other days (today included) with a very sporatic connection. Completely out the other 4 days. The money they charge should provide better service that this.
Every time someone has come to the house it's the same thing, though I tell them exactly what they will find (an I know they shouldn't take my word for it but shouldn't all of that have been documented by the other 5 people that came out?). They always start out trying to look around at my settings on the computer. The cable modem is getting no signal from them, my settings have no bearing on that. The dam modem should have those lights on even if it's not even connected to a PC on my end, yet they check my settings.
They test the cables in my house, surprided to find that they test fine (though I tell them that the last X number of techs have done the same thing with the same result, again shuoldn;t this be documented).
Each one leaves basically washing their hands of the situation, it appears to be different people that do the outside work. What's worse is the last few have been telling me that I need to schedule an appointment to get the outside checked out. Shouldn't this be their dam job at this point? Plus when I call to do that, I get told that they cannot schedule that over the phone, they can only schedule and in-house appointment. A tech is supposed to schedule the outside people through dispatch as part of the levels of service. In that case why the hell do the dam tech tell me that it's my job to scedukle someone?
Where does that leave me? Currently I am getting a signal but who knows for how long and who knows when it will come back after it goes out. After talking to supervisor number 3 today they are finally sending someone to check out the cables outside, but not until Tuesday because of the storm.
Stuff happens. I'm okay with that part but six weeks is insane, especially since they haven't even looked outside of the house yet (though it had supposedly been scheduled according to earlier contacts). Hell, I would even accept 6 weeks if I knew they had been actually looking into it but were just puzzled for the moment. It's the six weeks of absolutely nothing but checking and rechecking what we know is working without looking elsewhere that has gotten me pissed.
The problem that I have with my threats of Direct TV and DSL is that I live in a townhouse and the association has to apporve anyone getting a dish and they make people walk on water to approve things (some power trip it seems). I know I could go with DSL but the whole extra bill every month, plus changing email addresses all over the place, isn't a positive in my opinion.
I have gone days without a connection. This week there has been one day in which I had a connection all day and two other days (today included) with a very sporatic connection. Completely out the other 4 days. The money they charge should provide better service that this.
Every time someone has come to the house it's the same thing, though I tell them exactly what they will find (an I know they shouldn't take my word for it but shouldn't all of that have been documented by the other 5 people that came out?). They always start out trying to look around at my settings on the computer. The cable modem is getting no signal from them, my settings have no bearing on that. The dam modem should have those lights on even if it's not even connected to a PC on my end, yet they check my settings.
They test the cables in my house, surprided to find that they test fine (though I tell them that the last X number of techs have done the same thing with the same result, again shuoldn;t this be documented).
Each one leaves basically washing their hands of the situation, it appears to be different people that do the outside work. What's worse is the last few have been telling me that I need to schedule an appointment to get the outside checked out. Shouldn't this be their dam job at this point? Plus when I call to do that, I get told that they cannot schedule that over the phone, they can only schedule and in-house appointment. A tech is supposed to schedule the outside people through dispatch as part of the levels of service. In that case why the hell do the dam tech tell me that it's my job to scedukle someone?
Where does that leave me? Currently I am getting a signal but who knows for how long and who knows when it will come back after it goes out. After talking to supervisor number 3 today they are finally sending someone to check out the cables outside, but not until Tuesday because of the storm.
Stuff happens. I'm okay with that part but six weeks is insane, especially since they haven't even looked outside of the house yet (though it had supposedly been scheduled according to earlier contacts). Hell, I would even accept 6 weeks if I knew they had been actually looking into it but were just puzzled for the moment. It's the six weeks of absolutely nothing but checking and rechecking what we know is working without looking elsewhere that has gotten me pissed.
The problem that I have with my threats of Direct TV and DSL is that I live in a townhouse and the association has to apporve anyone getting a dish and they make people walk on water to approve things (some power trip it seems). I know I could go with DSL but the whole extra bill every month, plus changing email addresses all over the place, isn't a positive in my opinion.