E-license Can't play any games

[BuffaloHuskey]

I recently received a new laptop from work, which we are "allowed" to use for personal use. On my old laptop, I was able to play games which required an e-license for registration. The old laptop had Win98, while the new laptop has XP. I am able to download and play the demos (FOF, OOTP, TPF) but as soon as I license the game, all I get is an hourglass icon, and the game does not load. I contacted both the game manufacturer's and e-license support, and no one has been able to come up with a solution which works. Does anyone have any ideas as to what is causing my games not to boot up? Thanks in advance for your suggestions

[wbatl1]

Hvae you modified the ms config settings any? I know that I couldn't play because I turned off the eliscense program(which is hidden and looks useless). But I doubt that is it, because you just got it from work.

[stevew]

check in control panel/administrative options/services to see if LicCtrl is started. Otherwise i have no idea.

[BuffaloHuskey]

E-license was started, so unfortunately that was not the problem

[stevew]

Id check your internet connection, as its possible that your firewall may not allow the elicense software to validate with their website. Unless im not understanding where your problem is.

[bselig]

Can you keep runservice.exe running as a process? I had a problem a few months ago where it would immediately terminate, resulting in the problem you have now.

[bhlloy]

I had this problem a few months back. There's nothing you can do as far as I'm aware... send viaTech an email via their support form and they will email you a program that will uninstall, reinstall (had to run it it twice interestingly on their instructions) and you will be fine.

I hope you have kept a record of your license numbers :)

[bhlloy]

DOLA - you mention you have already e-mailed viaTech. Very strange as I had the exact same problem.

[BuffaloHuskey]

BSelig - How do I know if runservice is running as a process?

BHolly - I have kept all of my license numbers, I can not remember if Viatech had me uninstall and then re-install. I will have to contact them again and see if they have any solutions.

Thank you all for the feedback