Vince
06-07-2006, 07:01 PM
So my dad's computer is full of useless junk -- he and my brother, the primary users, are not very good at anything computer related as a rule, and breaking computers is one of their specialties. Here's the jist of the problem...
The computer cannot access the internet through any programs other than Firefox. The programs he uses most often are Steam (for Half-Life 2 Deathmatch) and iTunes, but neither can connect to the internet. In iTunes, while waiting for the Music Store to load, the operation times out, and nothing is done. Steam simply will not connect. He has also purchased Norton Anti-Virus, but it cannot complete installation because it needs to check online for the most recent definitions, and it cannot access the internet. And, through all of this, he can surf the internet just fine by using Firefox.
He has a wireless network set up, and uses DSL. The computer shows that it is connected to the network according to the wireless card, and as I said, Firefox works fine. The connection is there, these other programs just can't seem to find it. In the minute or two I looked at it last time, I was able to determine that his version of iTunes is up to date, and that I can't find anything on internet connection options in iTunes. I wasn't able to look at Steam or at Norton at all to try to determine why they are not working.
Right now, I'm heading over to his house to take a serious look at it -- in the mean time, any ideas on why this might be happening and what we can do to fix it?
The computer cannot access the internet through any programs other than Firefox. The programs he uses most often are Steam (for Half-Life 2 Deathmatch) and iTunes, but neither can connect to the internet. In iTunes, while waiting for the Music Store to load, the operation times out, and nothing is done. Steam simply will not connect. He has also purchased Norton Anti-Virus, but it cannot complete installation because it needs to check online for the most recent definitions, and it cannot access the internet. And, through all of this, he can surf the internet just fine by using Firefox.
He has a wireless network set up, and uses DSL. The computer shows that it is connected to the network according to the wireless card, and as I said, Firefox works fine. The connection is there, these other programs just can't seem to find it. In the minute or two I looked at it last time, I was able to determine that his version of iTunes is up to date, and that I can't find anything on internet connection options in iTunes. I wasn't able to look at Steam or at Norton at all to try to determine why they are not working.
Right now, I'm heading over to his house to take a serious look at it -- in the mean time, any ideas on why this might be happening and what we can do to fix it?