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View Full Version : Sending back XBOX360

Turd Ferguson
12-20-2006, 07:53 PM
My 360 recently broke and I called CS to learn that although being under warranty I must pay for and ship the console to them. Does anyone have any experience doing this? Do I just need to ship this thing certified mail and with insurance?
Voo
12-20-2006, 09:05 PM
I sent mine out UPS 2 day on a monday, they got it there Wednesday. They sent out a new one that I recieved on the following Tuesday. Overall a decent experience other than the week of down time. It worked out for me though since it was exam week.
GoSeahawks
12-21-2006, 03:06 AM
I sent mine out UPS 2 day on a monday, they got it there Wednesday. They sent out a new one that I recieved on the following Tuesday. Overall a decent experience other than the week of down time. It worked out for me though since it was exam week.

My 360 recently stopped working as well. How much does the repair cost?
Izulde
12-21-2006, 03:49 AM
Since mine officially became dead a few days ago, I'd like to know shipping and repair costs myself :)
Turd Ferguson
12-21-2006, 11:49 AM
Shipping costs I will let you all know later today.

The repair is free for me since I'm still under warranty. If your warranty has run out it is 140. You can then buy a service contract for 30 bucks (1 year) and have it covered including shipping costs.
bbor
12-21-2006, 12:22 PM
Do these things break down often?
rkmsuf
12-21-2006, 12:24 PM
Do these things break down often?

the Atari 2600 never broke down
Turd Ferguson
12-21-2006, 02:08 PM
Cost me 11 bucks, priority mail, to ship with the delivery confirmation.

Now to play the waiting game.

(twiddles thumbs)




Ah the waiting game sucks, I'm gonna go play Hungry Hungry Hippos.
stevew
12-21-2006, 02:38 PM
Wow, how often do these things break? I figure I'll get one after a spring price drop(if there is one anyways). This makes me want to go get a costco membership, and buy one there. At least i'd know I was covered indefinitely.
dawgfan
12-21-2006, 02:49 PM
Wow, how often do these things break?
Not sure. FWIW, I'm not aware of any of the 360 dev kits around our office breaking, and we've got ~20-25 or so.
Desnudo
12-21-2006, 02:52 PM
the Atari 2600 never broke down

Just blow in the cartridge slot
rkmsuf
12-21-2006, 02:54 PM
Just blow in the cartridge slot

maybe turd should blow the xbox. er, blow in the xbox.
MizzouRah
12-21-2006, 05:53 PM
My power supply went bad, but my warranty is with Gamestop - so they just pulled a new one out of the box and switched me.
DanGarion
12-22-2006, 01:34 PM
FYI they are extending the warranty to a full year instead of 90 days.

http://www.kotaku.com/gaming/microsoft/rumor-xbox-360-warranty-extended-to-1-year-223712.php
Voo
12-22-2006, 03:02 PM
My repair was free due to the extention, the shipping only cost me about 10 bucks or so. They pay the shipping on the way back if I remember correctly it was 3 day select or something like that.

Once they got it, I had an email stating they had it and would get back to me. 6 hours later I had another email saying that a new one was on its way back to me.
sterlingice
12-23-2006, 01:43 PM
Two friends I know locally both have had the infamous overheat system error and have had to scrap theirs.

SI
heybrad
12-23-2006, 02:53 PM
Just got an Xbox 360 as an early Xmas gift today. I fired it up and immediately got error E68 which appears to mean the hard drive is crap.

Great!
Turd Ferguson
12-23-2006, 03:04 PM
Update for those who care: System has still not arrived since the Repair Center is closed on weekends, so I estimate a Tuesday or Wednesday delivery and hopefully will have it back by next Saturday.

Fun little tidbit, the original support guy I spoke with said they had mailed me a box and 5 days later it still hadn't arrived. Upon calling they told me that I wasn't getting a box and would have to send in, which sucked since I was just sitting around waiting on them. So I complained with a supervisor for about 5 minutes and sent it in. Today I get a package with PGR 3 from the support team. Can't wait to get my box back.
Sweed
12-23-2006, 03:42 PM
Just got an Xbox 360 as an early Xmas gift today. I fired it up and immediately got error E68 which appears to mean the hard drive is crap.

Great!

I bought a 360 about a month ago at wal-mart and it had a bad drive, about an hour and a half after buying it I was back exchanging it. It was funny because I asked the clerk about the return policy when I made the purchase. The second one has given me no problems.
heybrad
12-23-2006, 06:04 PM
I bought a 360 about a month ago at wal-mart and it had a bad drive, about an hour and a half after buying it I was back exchanging it. It was funny because I asked the clerk about the return policy when I made the purchase. The second one has given me no problems.
I wish I could do the same, but mine was a gift that was purchased by my brother in law (for my wife), so the receipt is back in Vegas.
MizzouRah
12-28-2006, 06:17 PM
FYI they are extending the warranty to a full year instead of 90 days.

http://www.kotaku.com/gaming/microsoft/rumor-xbox-360-warranty-extended-to-1-year-223712.php

This really didn't register until I received this email today:

Xbox 360™ Warranty Announcement

Effective December 22, 2006, the Xbox 360 console warranty has been extended to one year from the date of purchase. The extended warranty applies to new customers and existing Xbox 360 owners.
If you experience hardware issues with your Xbox 360 console within one year of purchase, your console will be repaired at no cost*. For those who already paid for repairs within their first year of ownership you can expect reimbursement checks for the amount of the console hardware repair in approximately 10 weeks. These will be automatically distributed. You do not need to contact Microsoft®.
To find out more information on the Xbox 360 warranty change, please visit: http://www.xbox.com/en-US/support (http://email.xbox.com/a/hBFk-8sAlyGDmA3qGY3AxfriR7I/xbox5). Should you have questions regarding this policy change or experience any hardware issues, you can also visit: http://www.xbox.com/en-US/support/contact/ (http://email.xbox.com/a/hBFk-8sAlyGDmA3qGY3AxfriR7I/xbox3) or call 1-800-4-MY-XBOX and speak with an agent.

Now, that's a holiday gift, indeed. Play with confidence and enjoy the best of next generation gaming. Celebrate the holiday season with a catalog of over 160 high-definition games, the freedom of wireless accessories, and the online entertainment you can experience with your friends on Xbox Live®. Remember to register your Xbox 360 console and sign up for more great information from Xbox® at My Xbox (http://email.xbox.com/a/hBFk-8sAlyGDmA3qGY3AxfriR7I/xbox4)!

Spread the holiday cheer and let your friends know about this important announcement.
* (standard warranty exclusions still apply)

This is NICE!!
vex
12-28-2006, 06:31 PM
Great news indeed.