Computer (Laptop) Booting Problem

[Eaglesfan27]

My wife's laptop is refusing to boot. It is getting stuck just after the screen with the bios information at the beginning and a windows screen isn't coming up at all.

When I attempt to boot it in safe mode, it is getting stuck at the following line (after loading a bunch of other drivers):

multi(0)disk(0)rdisk(0)partition(1)\windows\system32\drivers\mup.sys


I have the drivers disk that came with the computer, but I can't even get to a prompt to try to use that. I tried booting off the Windows recovery disk, but that hung up the computer as well. Any ideas?


It is a HP Pavillion 6000z series (I know I know, but at least we got a good deal on it a month after Katrina when my wife needed a laptop to help keep her occupied in the post Katrina period.)

Thanks for any advice/help.

[Drake]

Go into your BIOS and instruct your PC to boot from the CD drive.

Pop your Windows XP disk into the CD drive.

Windows will boot from the CD. Run a diagnostic/repair. This should overwrite your corrupted files.

[Drake]

dola...

If you can get it to boot to Windows from the CD, you might try to recover from your last system save point. I always shut that system off because it eats up space on my hard drive, but if you're not a big configuration monkey like I am, you've probably got a good image saved on the HD that you can just restore.

If this problem persists, it's likely that your hard drive is hosed.

[Eaglesfan27]

I've gone into the Bios to instruct my PC to boot from the CD Drive. I've put the Windows Disk in. It loads a bunch of files. Then, it hangs on "Setup is starting Windows." I can't get to the screen that allows for a choice of repiar, diagnostic, or reloading Windows.

[MizzouRah]

Something tells me your HD is bad. Is there a built in diagnostic? Sometime that will be in your boot options or some have it built into BIOS.

[Eaglesfan27]

Yeah. I think the HD is probably bad too. However, there is a built in HD test in the boot options, a long one and a short one. I did both and it passed both.

[Eaglesfan27]

Dola -

It's under warranty at Circuit City, so if no one can solve the problem here, she'll take it into them for servicing.

[bbor]

i'm having the exact same problem.I installed a new hd a few months ago.I guess it is fried.Mine also happens to be a HP.Odd.

[Surtt]

I really doubt it is a problems with you hard drive, you would not get this far.
My guess is it is failing to load one of your drivers.


Do you have anything plugged in?
Usb devices, network cable, ect...
Try unplugging them.

Also, did it just quit out of the blue?
Did you just install anything?

[bbor]

I really doubt it is a problems with you hard drive, you would not get this far.
My guess is it is failing to load one of your drivers.


Do you have anything plugged in?
Usb devices, network cable, ect...
Try unplugging them.

Also, did it just quit out of the blue?
Did you just install anything?

My laptop blue screened a few times before it stopped booting all together.

[Eaglesfan27]

Nothing new plugged in. There is a mouse and a fan that has always been plugged in, but I'll try unplugging them in a bit and see if that works.

Nothing new installed in months on her laptop and yes it just stopped working today out of the blue.

[PackerFanatic]

Your best bet would probably be to take it in, especially if you can't get it to run from the CD (which it should be able to do) It certainly sounds like a hardware problem to me.

[MizzouRah]

If you can't boot to the Windows CD, I still think it's the HD and the system board would follow next.

[Surtt]

Can you use "Enable boot logging" on the safe mode screen?

it will create a ntbtlog.txt file in you windows directory.
It should point to the problem.

[Eaglesfan27]

Thanks for the continued suggestions, but my wife just decided to take it in this afternoon while I was at work. Circuit City said she should have it back repaired or get a new one in 2-3 weeks.

[MizzouRah]

"Get a new one" sounds good. :)