Finding Corporate EMail Addresses

[Logan]

Does anyone know of sites that list email addresses of the major executives of corporations? Specifically, I'm looking for the big shots at Marriott, as I'm in the middle of a billing dispute due to a canceled reservation at one of their brands (Residence Inn). When it comes to resolving customer service issues, I've heard of people having success by sending a mass email to a group of company executives, and I think I have a pretty good case if it's read by the right people. My only problem is coming up with the right addresses to send it to (no help on their website).

I'm done fighting with the whore of a sales manager at the hotel. She won't give me a refund because she knows that there's no chance I'll ever give a dime to her particular hotel again anyway. But the more important people would probably step in when they see how much money Marriott will be getting if they charge me (about $150) vs. the amount of revenue they will lose in just the next 2 months (nearly $4,000 in booked reservations) if they do charge me. That's not to mention the amount I've spent over the past 2 years, and the amount that would be spent further down the road.

So...can anybody help me out, or am I stuck with submitting my problem through their website? Much appreciated.

[Simms]

Assuming Marriott is publicly traded (I'm pretty sure they are), your best bet might be SEC filings, which should be available at most general finance sites (Yahoo, Google, etc.). Even if they don't list e-mail addresses, try and track down some press releases. They'll usually list the e-mail address of the PR and communications reps. Determine whatever their corporate style is ([email protected], [email protected], etc.) is, then take a shot at using that format for one of the higher-up executives.

[Simms]

Dola...

http://finance.google.com/finance?q=MAR

Bottom-right corner. There's your list of names. :)

[Simms]

http://www.marriott.com/news/detail.mi?marrArticle=172116

http://www.marriott.com/news/detail.mi?marrArticle=172235

Looks like [email protected]

[Logan]

Thanks for that 7 minutes of your time :). I'll give it a shot.

[Peregrine]

The Consumerist (great site, btw - www.consumerist.com) has a list of contacts for a good many often-disputed companies.

http://consumerist.com/consumer/phone-numbers/contact-executive-customer-service-roundup-264333.php


They also have an easy way to reach the CEO by phone, which they find is a great way to resolve most disputes when you feel you're out of options:


http://consumerist.com/consumer/consumerist-kit/howto-call-a-company-get-the-ceos-office-213412.php

[Logan]

Wow, that is a great site. Thanks.

[sterlingice]

Geez, if I were a CEO, I'd have a dummy email just for stuff like this (well, they probably do) which is probably answered by a couple of underlings. Not that I have any love for upper management of companies but considering every yayhoo who would want to call you, the President of a 10K+ employee company, every time they didn't have towels that were oh so fluffy because someone is just bored and likes to complain... well, you get the idea.

SI

[Peregrine]

You know, SI, you'd think so, but after a reading a lot of stories on the Consumerist, I don't think it's the case, people don't apparently think to bring their problem to the top dog very often, and it seems like when they do, they usually get quick help.

[Simms]

Several years ago ('99 or '00), I was short on money, but needed a new PC, so I decided to take try out PeoplePC, which at the time, was offering a new (albeit low-end) PC plus Internet access for something like $24.99 per month. Seemed like a good deal, so I called and ordered. Something got effed up, so I called again a week later. They couldn't find my order. So they took my info again. A few days after that, and I still couldn't get any information on the status of my order, and with each call to their customer "service", their incompetence was shining through brighter and brighter.

Fed up, I started digging around. There was plenty of discussion about them, and on a couple of newsgroups, a guy who identified himself as the VP of Marketing (or something like that) was obviously playing the role of ambassador ... addressing people's questions, assuring them the company would work for their business, etc. It seemed like he really believed in the product and he appeared genuine. But he did not list an e-mail address.

As I described above, I found some press releases on the PeoplePC website, determined how they worded their e-mail addresses, and since I had this guy's name, I took a shot. I sent him a long impassioned e-mail around midnight, explaining my situation and exhibiting my frustration. When it didn't bounce immediately, I was slightly more optimistic, but still figured it was a longshot.

He replied before noon the next day. They'd tracked down my order, fixed the problem, and my new computer would go out before the end of the day. Shipped overnight, at no cost to me. He also comped the first 3 (or 6, I don't remember exactly) months of payments.