Mmmm... Makes you hungry for a steak doesn't it?

[Mustang]

hxxp://www.jsonline.com/story/index.aspx?id=722919

West Bend - When Kevin Hansen visited the local Texas Roadhouse restaurant for dinner with family and friends last Saturday, he was served more than the nationwide chain's promise of "legendary food."

Hansen showed up at the police station Sunday complaining of hair in his steak.

"I started eating it," he said in an interview. "I noticed the hair after three bites."

A West Bend police officer observed "several strands of what appeared to be hair coming out of the middle of the steak," a criminal complaint says.

Ryan Kropp, 24, of West Bend, one of the two cooks responsible for steaks at the restaurant Saturday night, admitted to police that he placed a few of his own facial hairs on the steak, the criminal complaint says.

Kropp said he was angry with the customer for sending a different steak back to the kitchen earlier in the evening after telling a manager it was overcooked.

Kropp was charged Wednesday with placing foreign objects in edibles, a felony. If convicted, Kropp could face a fine of up to $10,000 and up to 3 1/2 years of imprisonment. He was released from jail Wednesday afternoon on a signature bond.

Hansen said that he had asked for a 16-ounce ribeye to be cooked medium rare - with a warm, red center - but it showed up medium, the criminal complaint says.

When restaurant service manager Michael Liberatore stopped by Hansen's table, the customer said the steak was overcooked but declined Liberatore's offer of a new steak.

Liberatore was persistent, the complaint says, and offered to provide Hansen with a new steak he could take home.

The manager then took what was left of the original steak to the kitchen and showed it to Kropp and the other cook "so that they could both learn what a medium rare steak was supposed to look like," the complaint says.

Kropp told police only a small piece of the first steak was returned to him. Since most of it had been eaten, he thought the customer was "just trying to get free stuff," according to the criminal complaint.

A second worker in the kitchen told an officer that Kropp placed the second steak on a plate, cut a slit in the center of the steak and pushed something into the meat.

The worker said Kropp then stated, "These are my pubes," in reference to pubic hair. Kropp next flipped the steak over on the plate so that the cut side was not visible, the criminal complaint says.

Kropp was suspended from his job at West Bend's Texas Roadhouse on Sunday, immediately after the local managing partner learned of the allegation, said Travis Doster, a spokesman for the chain of 285 restaurants. "We will be conducting an investigation of the charges and will terminate him if this is proven," Doster said. "We will not tolerate this conduct."

[Ksyrup]

"...admitted to police that he placed a few of his own facial hairs on the steak..."

"Kropp then stated, "These are my pubes..."



Dickhead.

[cartman]

At least they weren't Scott Tenorman's pubes.

[Logan]

I like the "in reference to pubic hair" clarification.

Dude should've just denied it and claimed they must've fallen in.

[Pumpy Tudors]

I just went to Texas Roadhouse last night. I've been there a few times before, but last night was a disappointment. The best reason to go is to see the young female servers wearing their tight jeans. There were quite a few of those around last night, but we ended up with this old woman who (thankfully) was wearing not-so-tight jeans.

The bitch's facial hair ended up in my mashed potatoes, too.

[stevew]

hmm. I may have to recuse myself from this thread, as i've witnessed a few felonies I'm sure.

[Dr. Sak]

I just went to Texas Roadhouse last night. I've been there a few times before, but last night was a disappointment. The best reason to go is to see the young female servers wearing their tight jeans. There were quite a few of those around last night, but we ended up with this old woman who (thankfully) was wearing not-so-tight jeans.

The bitch's facial hair ended up in my mashed potatoes, too.

I told my mom she needed a shave...sorry Pumpy.

[Pumpy Tudors]

I told my mom she needed a shave...sorry Pumpy.
Yeah, she's growing that playoff beard a bit early.

[WheelsVT]

I once found a group of kinky hairs in a pizza we had ordered from a local pizzaria. We reasoned that they could have been regular hairs that got baked into the pizza, but it was still gross. They gave us a credit, which I'm ashamed to say we used... and then boycotted the place.
I suppose we could have called the police like this guy...

[Cringer]

No reference to whether Kropp's favorite movie is Waiting? What a crap reporting job.

[Coffee Warlord]

If he really bitched about the difference between medium and medium rare, he's lucky a few hairs was the only thing they did to that steak.

[Noop]

The customer was being a dick head. Hence the reason he got some pubes for his dick.

[rkmsuf]

The customer was being a dick head. Hence the reason he got some pubes for his dick.

the customer is always right, mr. poon.

[Dr. Sak]

No reference to whether Kropp's favorite movie is Waiting? What a crap reporting job.

I didn't eat at a restaurant for almost 3 months after watching that movie.

[RendeR]

This is precisely why you never FUCK with the people who handle your FOOD.

[Pumpy Tudors]

This is precisely why you never FUCK with the people who handle your FOOD.
So this is why I haven't had sex with my wife in 3 years.

Edit: Oh, you said "fuck with."

[RendeR]

So this is why I haven't had sex with my wife in 3 years.

Edit: Oh, you said "fuck with."


No that is simply due to her having good taste one would guess ;)

[Pumpy Tudors]

welp i'm done here

[Subby]

"These are my pubes" is the new "Don't tase me bro"

[larrymcg421]

If he really bitched about the difference between medium and medium rare, he's lucky a few hairs was the only thing they did to that steak.

I don't quite get this. If I pay for a steak, then I damn well want it the way I specified. There's a HUGE difference in taste between medium and medium rare, unless maybe you're eating a shitty sirloin. I get all my steaks medium rare and honestly don't understand why anyone bothers eating a steak if they get it cooked more than that.

[Mustang]

This is precisely why you never FUCK with the people who handle your FOOD.

If the person is to be believed, it is very possible he just made an idle comment about the steak being rare and the manager insisted on making it right. (Which I've had happen before at some places. I wasn't complaining, just commenting and the next thing I know I'm in a tug of war with the dinner plate because they want to correct it and it really was no big deal)

My guess is that this happened, the manager took it in the back and said - "Listen up you FUCKS, this is NOT a medium rare steak you freakin BONEHEADS!"

Then the cook got pissed and made a medium hairy steak.

[cartman]

I get all my steaks medium rare and honestly don't understand why anyone bothers eating a steak if they get it cooked more than that.

So the juices from the steak don't water down the A1 Sauce.

[Coffee Warlord]

I don't quite get this. If I pay for a steak, then I damn well want it the way I specified. There's a HUGE difference in taste between medium and medium rare, unless maybe you're eating a shitty sirloin. I get all my steaks medium rare and honestly don't understand why anyone bothers eating a steak if they get it cooked more than that.

That's all well and good. At times, though, it's not how the people in the back see it, especially if the customer is an ass. And face it. If you're in a busy kitchen, and someone is pissed the steak is a little more cooked than they want it, odds are people are gonna get pissed, especially in cheaper places.

My father worked in the kitchen back in his teen years. There's a reason I don't send anything back.

[JonInMiddleGA]

a fine of up to $10,000 and up to 3 1/2 years of imprisonment.

Beautiful, I love it.

[lordscarlet]

I agree with larry. The "Don't fuck with the cooks" mentality is stupid. Particularly if something is legitimately done incorrectly. If it's a case where someone says, "I don't like this." That is one thing, but when it is clearly a steak that is cooked more thoroughly than requested, I think it is personally reasonable to send it back.

[lordscarlet]

That's all well and good. At times, though, it's not how the people in the back see it, especially if the customer is an ass. And face it. If you're in a busy kitchen, and someone is pissed the steak is a little more cooked than they want it, odds are people are gonna get pissed, especially in cheaper places.

My father worked in the kitchen back in his teen years. There's a reason I don't send anything back.

If you ordered 2K Sports and got an EA title instead, would you send it back? An order coming out wrong is an order coming out wrong, and a customer is not an "ass" for pointing that out. The cook staff, on the other hand, are a bunch of assholes if they do something to a person's food merely because they are poor cooks.

[Coffee Warlord]

If you ordered 2K Sports and got an EA title instead, would you send it back? An order coming out wrong is an order coming out wrong, and a customer is not an "ass" for pointing that out. The cook staff, on the other hand, are a bunch of assholes if they do something to a person's food merely because they are poor cooks.

I'm not saying it isn't reasonable. I'm not saying the customer is always an ass for sending it back. I'm saying I don't trust the cooks to see it that way. Right or wrong, it happens. Prolly more than people think.

I'm not defending it. I'm just being realistic here.

[sterlingice]

Beautiful, I love it.

JiMGA's post wins the thread :D

SI

[sterlingice]

This is precisely why you never FUCK with the people who handle your FOOD.

Didn't we recently have a thread about this?

SI

[cartman]

And good ole' Smoking Gun has the mug shot and police report.

hxxp://www.thesmokinggun.com/archive/years/2008/0228081steak1.html

http://www.thesmokinggun.com/graphics/art4/0228081steak1.jpg

[sabotai]

the customer is always right, mr. poon.

Let me tell you something. Let me give you a little secret, okay.

THE CUSTOMER'S ALWAYS AN ASSHOLE!

[rkmsuf]

Let me tell you something. Let me give you a little secret, okay.

THE CUSTOMER'S ALWAYS AN ASSHOLE!

Ok, get right of all the customers then.

[Noop]

the customer is always right, mr. poon.

Looking for a cliff?

[rkmsuf]

Looking for a cliff?

clavin?

[Noop]

Ok, get right of all the customers then.

English. Do you speak it where your from?

[rkmsuf]

English. Do you speak it where your from?

ok

burton?

[Mustang]

English. Do you speak it where your from?


Duuuuuuude...

[johnnyshaka]

If you ordered 2K Sports and got an EA title instead, would you send it back?

If there were millions of stories out there of disgruntled clerks sending letter bombs to "annoying" customers, then, no, I wouldn't send it back.

An order coming out wrong is an order coming out wrong, and a customer is not an "ass" for pointing that out. The cook staff, on the other hand, are a bunch of assholes if they do something to a person's food merely because they are poor cooks.

True, if I ordered something one way and got it another way, that's garbage. It annoys the hell out of me but instead of sending something back and risking a bout of food poisoning...or worse...I just prefer to mention it at the end of the meal to the waiter/manager and not frequent that establishment again.

[cartman]

I just prefer to mention it at the end of the meal
to the waiter/manager and not frequent that establishment again.

That's what appears to have happened in this instance. I think Mustang got it right. The manager seemed to almost force the guy to get another steak. I think the manager was looking for a reason to unload on the cooks, and used this as the pretext.

[RendeR]

See, the way I look at it is that you order something and if the order is brought out wrong, then the cook or the server or SOMEONE fucked up, and instead of getting pissed off because the customer is a dick, they need to stand the fuck up and deal with the fact that they fucked up and acknowledge they made a mistake and fix it.

There will always be asshole customers, but its not the cooks right to retaliate, its their job to get it right, period.

[johnnyshaka]

See, the way I look at it is that you order something and if the order is brought out wrong, then the cook or the server or SOMEONE fucked up, and instead of getting pissed off because the customer is a dick, they need to stand the fuck up and deal with the fact that they fucked up and acknowledge they made a mistake and fix it.

There will always be asshole customers, but its not the cooks right to retaliate, its their job to get it right, period.

That's fine...I agree with you. But I still look both ways before crossing the street because there are idiots out there who don't follow the rules.