Updating to Vista SP1.....maybe.

[FBPro]

I'm running Vista and with SP1 out now I was just looking for feedback here of any issues you've had or heard of from updating. Thanks in advance.

[JetsIn06]

I'm running Vista and with SP1 out now I was just looking for feedback here of any issues you've had or heard of from updating. Thanks in advance.

I would have a nice long chat with Mr. Stelmack...he had a ton of trouble upgrading if I remember correctly.

[jeff061]

Worked fine for me. Fixed the awful issue where it prepares to copy for an eternity. Just set aside an hour, it takes forever.

[FBPro]

I would have a nice long chat with Mr. Stelmack...he had a ton of trouble upgrading if I remember correctly.

Do you mean upgrading TO vista or upgrading to SP1?

[Raiders Army]

I installed Windows Vista and SP1 with no problem on my new computer.

[gstelmack]

I had Vista, I installed SP1, it trashed my machine, Microsoft couldn't help much. Check the Dynasty thread for details. I had to reinstall XP, then Vista (since I had an upgrade license), then SP1, then I was okay.

To be fair to Microsoft, when I put a 30GB drive in on Thursday to put XP on for some older games, my SATA drive decided it had had enough and refused to POST anymore, so Vista may have been trying to warn me all along...

[BrianD]

I've been running Vista for a few months and updated to SP1 last week. The update itself went very smoothly and I had no problems at all. I can now do a network copy to the full speed of my hardware and the copy itself starts immediately with a reasonably accurate time estimate. I have had one blue screen since the update to SP1, but I had plenty of them before the update as well. Overall, I think it was an improvement.

[cartman]

I also installed SP1 with only a single small issue. The install went fine, but when it was done, it switched the roles of my primary and secondary monitors. That was easy enough to fix.

[BrianD]

I also installed SP1 with only a single small issue. The install went fine, but when it was done, it switched the roles of my primary and secondary monitors. That was easy enough to fix.

Come to think of it, the upgrade removed my second monitor completely. As far as likely SP problems go, I'll happily take that one.

[Rich1033]

No problems at all for me.

[Fidatelo]

SP1 is a pretty decent improvement, I wouldn't hesitate to upgrade.

That said, I wouldn't hesitate to downgrade back to XP either :)

[FBPro]

ok, thanks for the input.

[FBPro]

SP1 is a pretty decent improvement, I wouldn't hesitate to upgrade.

That said, I wouldn't hesitate to downgrade back to XP either :)

I've certainly been considering both.

[INDalltheway]

I updated to SP1 today. One problem has come up. Occasionally when I click a link or icon I get a pretty loud clicking noise from the speakers. I'm not really sure what it is but it just started. Should I be looking to update my sound card or what?

[FBPro]

I did update today and so far things seem to be running faster and no other issues to this point.


(PS-fwiw this is post #3000)

[Scarecrow]

BUMP

Well, I'm now chatting online with Microsoft (or else a very talented bot). Automatic update, in it's infinite wisdom, decided to update my Vista to SP1.

Everything worked fine in stage 1 and 2. Unfortunately when it got to stage 3 it hit 100%, rebooted, went back to the stage 3 screen at 0%, eventually hit 100%, rebooted, went back to the stage 3 screen, and so on. So my computer has been stuck in this loop since about 5:00am, with apparently no end in sight.

Safe mode didn't work, Last know good config didn't work, have no disks since it was pre-installed, so i'm waiting to hear what to do.

[Scarecrow]

Dola - the chat transcript:

8:08:12 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/user1.pngMike Benson
Initial Question/Comment: Windows Vista Service Pack 1 (All Languages)
8:08:22 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/system1.pngSystem
`Kokila has joined this session!
8:08:22 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/system1.pngSystem
Connected with `Kokila
8:08:23 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/agent.png`Kokila
Please note you have reached Microsoft Vista Service Pack 1 Chat Support for US and Canadian based customers. In some circumstances a call back is necessary to see if your technical issue has been fully resolved. If you are not based in the US or Canada, this call back will not be possible, therefore, you will need to contact your local country of support.
8:08:28 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/agent.png`Kokila
If the problem is not with Vista Service Pack 1, we will need to re-direct you to the appropriate team in order to better assist you. That team will have trained technicians to better handle non-Vista Service Pack 1 issues. A charge may be associated with that support call.
8:08:28 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/agent.png`Kokila
Thank you for joining me in Microsoft Chat Support. My name is `Kokila and I'll be happy to help. I will require a few minutes to review the description of your problem. Please note that we are currently experiencing higher than expected volumes and you might notice a delay during our chat. We sincerely appreciate your patience as we work hard to address your issue. I will be right with you.
8:09:22 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/agent.png`Kokila
Thank you. I am back now. And how are you today?
8:09:29 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/user1.pngMike Benson
fine
8:09:52 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/agent.png`Kokila
Good to hear that. May I confirm your case ID number and your email address?
Case ID: ********
Email Address: ********
8:10:07 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/user1.pngMike Benson
that's my email address
8:10:22 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/agent.png`Kokila
I will also require your telephone number with the area code, please so that I may call you back if our chat session should become disconnected.
8:10:32 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/user1.pngMike Benson
***-***-****
8:10:47 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/agent.png`Kokila
All right, if we need to contact you by phone anytime in the future regarding this issue, do you have a specific two hour time slot which would be most convenient for us to call you back? Also please provide me with the time zone where you are located.
8:11:35 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/user1.pngMike Benson
CDT - probably between 11:30 and 1:30
8:11:48 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/agent.png`Kokila
Thank You for providing all information.
8:12:12 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/agent.png`Kokila
I would like to verify the version of vista you have
8:12:44 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/user1.pngMike Benson
ok
8:14:47 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/agent.png`Kokila
May I know the version of Windows Vista you have? (Home Basic, Home Premium, Business, Enterprise, Ultimate)
8:15:19 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/user1.pngMike Benson
oh sorry - Home Premium
8:15:52 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/agent.png`Kokila
Thank You for providing all information.
8:16:53 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/agent.png`Kokila
From the problem description, I understand that you are not able to install SP 1 , at the stage 3 of 3 , the computer restarts automatically , am I right ?
8:17:30 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/user1.pngMike Benson
yes - it sgoes to 100%, restarts the computer, then goes back to stage 3 of 3 after restarting
8:18:28 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/agent.png`Kokila
Okay we can try to fix the issue, if in case the issue is related with any third-party hardware or software you may need to contact the third-party hardware or software manufacturer, will that be okay for you ?
8:18:53 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/user1.pngMike Benson
yes
8:19:02 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/agent.png`Kokila
Are you getting any error code ?
8:19:44 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/user1.pngMike Benson
no - just reboots to the stage 3 of 3 screen
8:19:53 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/agent.png`Kokila
Okay
8:20:08 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/agent.png`Kokila
Are you able to get into Desktop ?
8:20:20 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/user1.pngMike Benson
no
8:21:03 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/agent.png`Kokila
Do you have any vista DVD ?
8:21:28 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/user1.pngMike Benson
no - it was pre-installed on my machine
8:21:57 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/agent.png`Kokila
Are you able to get into safemode ?
8:22:21 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/user1.pngMike Benson
I tried it, but it still came up with the stage 3 of 3 screen
8:22:58 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/agent.png`Kokila
Are you able to get into desktop using safe mode ?
8:23:06 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/user1.pngMike Benson
no
8:23:23 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/agent.png`Kokila
Okay
8:23:42 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/agent.png`Kokila
Give me couple of minutes while I check with my resources
8:25:57 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/agent.png`Kokila
Thank you for being online
8:26:22 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/agent.png`Kokila
Have you tried to boot into desktop using Last known good configuration ?
8:27:07 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/user1.pngMike Benson
I tried it but it said it couldn't find it (if I remember correctly)
8:27:32 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/agent.png`Kokila
Can you try now ?
8:28:03 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/user1.pngMike Benson
I'm at work and the computer that's down is at home
8:28:28 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/agent.png`Kokila
Okay
8:29:12 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/agent.png`Kokila
If I am right , you are not able to boot to desktop using Last known good configuration
8:29:24 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/user1.pngMike Benson
correct
8:29:43 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/agent.png`Kokila
Okay
8:30:33 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/agent.png`Kokila
Give me few minutes while I check with my resources
8:33:13 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/agent.png`Kokila
Thank you for being on line. I appreciate your patience.
8:33:38 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/agent.png`Kokila
May I know your make of your computer ?
8:33:51 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/user1.pngMike Benson
HP
8:34:23 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/agent.png`Kokila
Okay Thank you for your information
8:36:03 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/agent.png`Kokila
I’m going to research this issue for you . It could take up to 5 to 7 minutes to check every possible avenue for a resolution to our issue. If you need to step away from the computer for a few minutes while I’m researching it, please feel free to do so. Thanks for your patience while I attempt to find a solution to our issue.
8:45:22 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/agent.png`Kokila
Whether the computer is a Laptop or desktop ?
8:45:51 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/user1.pngMike Benson
desktop
8:50:58 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/agent.png`Kokila
I have checked with my resources and with that I have only suggestion to help you is whether if you get Vista DVD from your neighbor or from any friends you can come back into the chat we can try to fix your issue. But as you said that you are at work and the computer is at home , we have only option is that you may need to contact the system manufacturer to perform start-up repair and system restore
8:54:04 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/user1.pngMike Benson
ok - thanks for your time

[Fidatelo]

That's an interesting chat session... I still can't decide if it's a human or not.

[tyketime]

https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/agent.png`Kokila
I’m going to research this issue for you . It could take up to 5 to 7 minutes to check every possible avenue for a resolution to our issue. If you need to step away from the computer for a few minutes while I’m researching it, please feel free to do so. Thanks for your patience while I attempt to find a solution to our issue.


Hmmm... based on a quick read of the transcript, I think it may be automated. Would a real CSR tell you it is OK for you to step away for a few minutes?

[Scarecrow]

Actually, I'm starting to think it's a real person - just got a call from DC saying that this was Kokila's supervisor and asked if there was anything he could do for me since she wasn't able to resolve this. He then sent me an email with his email addy and working hours, along with Kokila's email and working hours.

That all fine and dandy BUT I STILL HAVE A COMPUTER THAT DOESN'T WORK!!!!!!!!!!!!!

[JeeberD]

Mmmmmmm...Kokila (http://www.yelp.com/biz/kokila-indian-cuisine-lewisville)

[Schmidty]

I didn't know jbmagic work for microsoft now. That great.

[MikeVic]

Kokilla is slang for Kop Killa.

[cartman]

Dola - the chat transcript:
....
8:34:23 AM https://chat1.partners.extranet.microsoft.com/netagent/client/unified/default/imgs/agent.png`Kokila
I put on my robe and wizard hat...


:eek:

[Mizzou B-ball fan]

Anyone else see that Intel has decided to skip Vista and not install on their corporate workstations? They decided to just keep XP on their systems until the successor to Vista comes out. Talk about a telling move...........