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View Full Version : So lemme get this straight.

SackAttack
05-30-2008, 04:05 PM
If I'm activating a new debit card to replace an expiring one, I have two options: online, or by phone.

Apparently if I do it online, they need my new card number + security code, old card number, birthday, social security #, and account number. I tried that, and apparently the system didn't like something it bit into, because it didn't take.

By phone? Just the new card number and security code. Boom. Done.

I'm trying to figure out why they would throw all those hurdles at me online when any random joe who found my unactivated card could just call the number and have access to my account in 30 seconds without speaking to a live human.

That doesn't make any sense to me.

Shouldn't the phone system at least equal the security measures in place online?
st.cronin
05-30-2008, 04:08 PM
WAG:

Online somebody could run a program going through lots of random card numbers. On the phone, you actually have to have the card number.
Logan
05-30-2008, 04:13 PM
Doesn't the card also require you to call from your "home phone number" (where that is the # listed on your account, whether it's a landline or cell)? That's how mine worked.
M GO BLUE!!!
05-30-2008, 04:15 PM
You put the lime in the coconut?
Eaglesfan27
05-30-2008, 04:15 PM
Doesn't the card also require you to call from your "home phone number" (where that is the # listed on your account, whether it's a landline or cell)? That's how mine worked.


Same here, which I always assumed they were verifying.
SackAttack
05-31-2008, 08:01 PM
Doesn't the card also require you to call from your "home phone number" (where that is the # listed on your account, whether it's a landline or cell)? That's how mine worked.

I don't know. The little paper it was attached to didn't say anything about WHICH phone to use when calling in.

I'm fairly certain I activated my previous debit card in Wisconsin from my cell phone two years ago, because I had the replacement card with me but the original expired while I was out of state. I activated this replacement from my home phone shortly before I created this thread.

The bank doesn't have my cell phone number, so unless things have changed...