Solecismic
06-01-2015, 04:05 PM
There's something within FOF7 that triggers a Win.HEUR warning on AVG. I have no idea what. It could be the compilation of a particular class, or a sequence within one of the data files or it could be completely made up.
If you have AVG installed on its default level, you will not be able to install Front Office Football.
I've periodically messaged with the people at AVG. I didn't get more than a canned auto-reply for a while directing me to fill out a form that I had already filled out, then someone finally replied a few months ago.
They told me to upload the game to their web site. A few days later, they told me FOF7 was white-listed.
Of course, I've updated a few times since then, and I have both a ViaTech and a Steam version of the game, and people are getting virus warnings again.
Apparently, the number of messages I've sent has reached a level that gets a response. But their response is basically that I should register for their service and upload versions before they're released.
Their service is free, for now...
But that's a lot of work to add right at a time when I'm most busy. I also like to make things available to customers when they're done. I don't want to wait for the go-ahead from a company that can't even be bothered to update their product the right way. And if I don't wait, there's a risk that customers will get the warning when Steam auto-updates.
This white-listing thing sounds like a response from a company that doesn't know how to evaluate virus threats in the first place.
Really, their response seems like blackmail. Or an easy way to set up blackmail.
I don't have the money or the inclination to sue anyone. All I can do is try and convince some low-level non-technical employee that his company's business model sucks. Which is a losing proposition.
This should be their problem. But they're insisting it's my problem. I'm not alone - I've read that about 80% of all virus detection is false warnings.
Anyway, I just want to encourage people not to use AVG. They have evaluated FOF7. They know it's not a virus. Yet they are incapable of or unwilling to modify their detection of "Win.HEUR", whatever that is, to a larger signature. There are better ways to protect your computer.
If you have AVG installed on its default level, you will not be able to install Front Office Football.
I've periodically messaged with the people at AVG. I didn't get more than a canned auto-reply for a while directing me to fill out a form that I had already filled out, then someone finally replied a few months ago.
They told me to upload the game to their web site. A few days later, they told me FOF7 was white-listed.
Of course, I've updated a few times since then, and I have both a ViaTech and a Steam version of the game, and people are getting virus warnings again.
Apparently, the number of messages I've sent has reached a level that gets a response. But their response is basically that I should register for their service and upload versions before they're released.
Their service is free, for now...
But that's a lot of work to add right at a time when I'm most busy. I also like to make things available to customers when they're done. I don't want to wait for the go-ahead from a company that can't even be bothered to update their product the right way. And if I don't wait, there's a risk that customers will get the warning when Steam auto-updates.
This white-listing thing sounds like a response from a company that doesn't know how to evaluate virus threats in the first place.
Really, their response seems like blackmail. Or an easy way to set up blackmail.
I don't have the money or the inclination to sue anyone. All I can do is try and convince some low-level non-technical employee that his company's business model sucks. Which is a losing proposition.
This should be their problem. But they're insisting it's my problem. I'm not alone - I've read that about 80% of all virus detection is false warnings.
Anyway, I just want to encourage people not to use AVG. They have evaluated FOF7. They know it's not a virus. Yet they are incapable of or unwilling to modify their detection of "Win.HEUR", whatever that is, to a larger signature. There are better ways to protect your computer.