[oliegirl]

Service is totally operational at this point...there is NO problem with their current service. It all started when he called to ask about having the line relocated, and to inquire about getting wireless for the building. He told me that they said he needed a "new" cable that had tv/internet/phone "all in one", that it was 3 different cables "bundled" together, so even if they aren't going to use MediaCom's phone service (which they aren't), they will still be wired for it. Same with the internet, even though the individual units don't need it because they are going wireless, they will still be wired for it...that combined with the cable conversion started the confusion and curiosity as to why they needed to pay $8k...