Quote:
Originally Posted by molson
I feel like my odds are better doing an email request with attached documentation than getting some random phone rep.
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I'd have the emails ready to go but you might end up surprised by what the phone call can do. I had very good luck getting change fees waived by a sympathetic CSR (although I did have a story that was much more receptive to that sort of thing, basically a terrible family situation) but in this case you could get someone who could at least be specific about where to direct your request, what exactly needs to be sent, etc. Better luck likely there than sending it to a general mailbox where who knows who will end up picking it up.