Quote:
Originally Posted by Solecismic
My local electric company's meter reader apparently misread my meter by 1,000 kwh this month. That happens.
Their programmed response? The computer erased last month's reading, substituted the new one, erased last month's bill and credited me what would have been the difference. Apparently, its response to a negative amount of electricity used in a month is to back up until the difference becomes positive.
The problem, of course, is that next month I will be billed for an extra 1,000 kwh and whatever extra charges they have for someone consuming a Kardashian-sized amount of electricity in a month.
So I called their billing department. I got the guy from Bill and Ted's Excellent Adventure. He kept apologizing and telling me he didn't understand. So, back on hold, and apparently his supervisor couldn't explain to him what he wanted to do, which was wrong anyway. It involved estimating next month's bill, of all things.
After much more apologizing and somewhat of an indication that the meter reading itself had been corrected (but not the insane removal of last month's bill), I got him to put a note in my account indicating that I had called and was worried I'd be billed way too much next month.
Either I'm getting a free month of electricity or I'll be billed twice as much I should be billed. Welcome to Wheel of Customer Service Fortune.
Another random thought, is Vanna White preserved in formaldehyde at night? I remember her doing the same thing when I was a kid, though I think the letters actually had to be turned back then. Google says she's 58.
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That is...a crazy way to handle a misread. As a former meter reader, I'm familiar with how that can happen, but that seems to be an insane way to handle the problem. My company will either A) send someone out to verify the read, or B) estimate the bill based on the past six months of usage.
Also, I practically guarantee you will be getting a double bill next month.