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You know what Comcast could do to garner some goodwill? Be fucking transparent with your services. Let me add/remove them at will on your website.
I feel like I'm deciphering a code whenever I'm figuring out what I'm getting. There is nowhere on the website that is clear about what's included. Sales reps usually lie about what you're getting to close a deal. And if they are honest, they often don't know the details of your region (my rep didn't know about the data cap in Chicago, claimed it didn't exist).
I just want a simple website that says X costs $Y.
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