I want to know the testing process they did and the user who signed-off on it. I would want to know the test scenarios, scripts that were used. Someone had to sign-off on it and that is the person to allocate most blame to.
Maybe it wasn't a app bug vs load-balancing issue (which admittedly is hard to simulate for a production environment) or connectivity issue? or maybe even an end-user training (or lack of) issue
Last edited by Edward64 : 02-05-2020 at 10:51 PM.
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