Quote:
Originally Posted by Atocep
I really cannot stand people that seem to think IT only asks them to submit a ticket to annoy them or to make sure we're hitting metrics.
Motherfucker, I have exactly zero techs available right now. I need to get the issue assigned to someone. Then if my tech has to move the ticket elsewhere because it ends up not being us it can be done so with work notes included and through our ticketing system rather than trying to play phone or email tag with someone.
I get you have a pending court case and need to open an email as part of discovery, but this is a hospital. We deal with emergencies on a daily basis and still ask for a ticket to start with.
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which people are these? I mean aside from being moronic people?