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Originally Posted by Passacaglia
I'm also having some annoyance with United (well technically Optum, but same company). I got a letter saying that some of the expenses that I submitted to my FSA can't be reimbursed, because the providers didn't provide an itemized receipt. Without that, they can't be sure that it's a medical expense -- even though they are coming from places that are clearly medical providers, and say things like "RUSH HOSPITAL" on the information that Optum does have. Optum has all the phone numbers of the providers, so they could just call and get that info, but instead they suspended my account until I get the providers to send it. I've had HSAs and FSAs for years, but never had something like this happen.
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That was standard practice whenever I used my wife's FSA in the past. We kept a folder of all of the itemized receipts even it was just a co-pay. We even re-sent emails with the receipt attached because they claimed to not have received the first one.
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"Do not be indifferent in the face of historical lies. Do not be indifferent when you see the past being exploited for the needs of contemporary politics. Do not be indifferent when any minority suffers discrimination. For it's the essence of democracy that the majority wields the power, but at the same time, the rights of the minority must be respected."
Marian Turski- former prisoner of the Auschwitz-Birkenau concentration and death camp
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