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From what I'm reading, it has to do with applying the trade-in credit officially after they receive the phone and confirm the condition and value. My issues are (a) you can't show me $7.50/mo on one screen and then flip it to $30.56/mo the next screen, in combination with (b) not acknowledging the trade-in value on the payment screen.
That's just a bad/confusing customer experience that - even if I'm going to give them the benefit of the doubt - looks like a bait-and-switch.
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M's pitcher Miguel Batista: "Now, I feel like I've had everything. I've talked pitching with Sandy Koufax, had Kenny G play for me. Maybe if I could have an interview with God, then I'd be served. I'd be complete."
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