Quote:
Originally Posted by Buccaneer
At my company, we have three levels of customer violence codes: 1 = I think it's use caution; 2 = must take a buddy; 1 = must have a police escort. One of my jobs is to keep these up to date on digital maps so when a field crew/rep has to go to any property/neighborhood, they are aware of any potential threats (esp. turning off utilities of an uncooperative customer that has threatened violence). For all of the #1, the police do not go in with full combat or swat or riot gear and in all of these years, we have not had any lethal incidents. Being aware and being alert and knowing how not to provoke or escalate can a long ways.
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So would you count someone who has made a specific threat directed to your employees as a #1? (That was the scenario given in the search warrant example after all)
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