[Izulde]

Doing some more reading, apparently Advanced Towing is one of the scummiest towing companies ever. And considering the video is edited on top of it, I'm inclined to give McHenry a pass on this one. Sure, she should have kept her cool and not made personal attacks, but when somebody's that angry, particularly if they have the right of the situation (I don't know if she did or not), it's very easy to slip up and go after the most visible sign of the thing that's wronged you.

And like others have said, we don't know what the clerk said - who might very well have deliberately provoked McHenry further.