Quote:
Originally Posted by Grover
Sorry, but no. I worked in management for a supermarket for 10 years and customers always take it out on the employees for something that is not their fault. They do it with venom and vitriol, railing against the "stupid teenager cashier" or the "fat guy in produce" etc etc.
There's no excuse for it, ever. And to use the excuse, 'I'm mad at the situation, not at you" is never acceptable.
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Generally that's true, but if the supermarket employees were videotaping customers and trying to antagonize them (perhaps with personal insults, that part's not clear yet with the edited video, but I'm assuming there was a self-serving reason for the edits), they'd get fired even if the customer got angry and said mean things.