See, here's yet another 'what?' comment from MS. Just shut up already and move on. The assertion that they had no clue what was coming has to send a shiver up the spine of investors. Sure, they didn't know Sony would make them look quite that bad, but how tone-deaf were they that they thought the DRM plan that had already received lukewarm approval at best along with a $500 price point would be received with open arms once they showed some games for the console? Anyone who didn't know that some changes to the DRM or price point were warranted before E3 happened should be fired. The entire video game world knew there was an issue, how did they not know?
Microsoft Changes DRM Policies After Hearing From Fans at E3 - Eric Johnson - News - AllThingsD