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I hate it when I call a business and they have poor phone etiquette. For example when they ask me if I can hold, but don't actually wait for me to answer. Of you call a business and start to explain your situation and they immediately cut you off and ask your name, birthdate, etc...I get that is the info you need to get the customer what they need, but let them finish what they are saying, don't just cut them off.
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