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Old 05-25-2010, 10:44 AM   #288
Mustang
Grizzled Veteran
 
Join Date: Oct 2000
Location: Wisconsin
Quote:
Originally Posted by Radii View Post
I'm going to yell at you, ask for your manager, and yell at him until he's tired of being yelled at too. You are either incompetent or your support processes suck.

I've had success starting off right away going... "Hi, I'm having an internet issue. I know you have the playbook in front of you that will tell me to reset my computer for 3 minutes, clear out my cache, unplug the modem, reset the modem. I've done all that. I've had this service for years with minimal issues, I don't have a new computer nor have I recently installed anything. If there are no existing network issues on your side, please do the line test and then shuffle me to the next level of support. Thanks"

Seems to work for me...
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