Quote:
Originally Posted by Radii
Hello high speed internet providers: I'm ok with having to answer 5 stupid questions from front line support, even though I spent 3 hours on the phone with your support staff earlier in the same day and you're staring at my trouble ticket. I'm ok with everyone I talk to walking me through clearing my internet cache before taking me seriously, but when you put me on hold to "review my case and read through my trouble ticket" and after 5 minutes you come back and ask me if I have ever had working internet service(the case/ticket should clearly state that I have working access but that my modem is frequently cycling itself, also we've been paying you for DSL service for 4+ years now), I'm going to yell at you, ask for your manager, and yell at him until he's tired of being yelled at too. You are either incompetent or your support processes suck.
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Just from a "I used to be on that side of the phone" perspective. Yelling gets you nowhere. But I do feel your pain.