Quote:
Originally Posted by Edward64
(c) Do a better job of screening who you hire, make sure they have the client facing skills. Beef up training and awareness programs, and certainly transition out those without good client facing skills to backoffice
My observation and I'm sure I'm biased somehow -- younger flight attendants have a friendly, customer centric approach than older ones. They smile more and look & fit better in the uniforms which lends to a more professional approach.
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Read this in today's paper so had to look it up, first 20 seconds is best. Kinda cute but I stand by my statement
Delta flight attendants fight back against Qatar CEO's 'crap' service remarks | Delta News Hub