EA's Support is awesome.

[Vince, Pt. II]

I've been having a problem running Origin, which is unfortunately necessary for me to play Mass Effect 3.

So I decided to brave the Origin tech support forums.

Hilarity has ensued. I present to you EA's Technical 'Support'.

Anyone here have any ideas as to how I can resolve this on my own?

[mckerney]

I had the same problem once, after uninstalling and reinstalling a few times it seemed to work itself out.

[Vince, Pt. II]

Huh. I've uninstalled and re-installed about 10 times. I guess I'll keep trying.

[mckerney]

Though it seems more Origin problems have popped up.

Bug in EA’s Origin game platform allows attackers to hijack player PCs | Ars Technica

[Peregrine]

Originally Posted by Vince, Pt. II

I've been having a problem running Origin

Anyone here have any ideas as to how I can resolve this on my own?

Here's your problem - trying to use Origin.

[JediKooter]

W.....T.....F???

Vince, have you tried installing the update?

[QuikSand]

I demand that heads start rolling at EA, immediately.

[Daimyo]

I think you should try being more snarky with them in the support thread. It will probably motivate them to try harder to help you.

[JediKooter]

I was expecting to see a: "WELCOME TO HOLLYWOOD!!" response from the 'tech support' person.

[mckerney]

Originally Posted by QuikSand

I demand that heads start rolling at EA, immediately.

Peter Moore must resign his position as front runner to be the next CEO immediately!

[Vince, Pt. II]

Originally Posted by Daimyo

I think you should try being more snarky with them in the support thread. It will probably motivate them to try harder to help you.

I'm usually pretty good with keeping the snark out - I've been in customer service related jobs pretty much my entire life (restaurants, teaching and now in the utility field). This is absurd though - it's been over a week, and the only solutions I've been presented are things that I have already mentioned that I have done. The most recent is the best, considering he/she didn't even read the prior post that they were responding to.

Edit: I also thought it was a nice touch that they responded to the random other guy posting in my thread about receiving his logs, but gave me no such response.

[KWhit]

Originally Posted by Vince, Pt. II

I've been having a problem running Origin, which is unfortunately necessary for me to play Mass Effect 3.

So I decided to brave the Origin tech support forums.

Hilarity has ensued. I present to you EA's Technical 'Support'.

Anyone here have any ideas as to how I can resolve this on my own?

I suggest you install Origin to the default Origin folder.

Regards,

[chinaski]

gotta love tech support where english is their 4th language.

[Peregrine]

I actually had a similar problem Vince with an earlier Mass Effect game - never got it working at all, eventually convinced them to give me my money back. That was a few years ago though and seemed like their support was slightly better.

[lighthousekeeper]

Originally Posted by KWhit

I suggest you install Origin to the default Origin folder.

Regards,

If that doesn't work, you should try disabling your antivirus and firewall.

[Logan]

Originally Posted by lighthousekeeper

If that doesn't work, you should try disabling your antivirus and firewall.

And if that doesn't work, maybe Origin isn't game for you.

[lighthousekeeper]

Originally Posted by Logan

And if that doesn't work, maybe Origin isn't game for you.

If that doesn't work:

http://random.link.to.file.v14_0_2.with.no.explanation.what.it.is.for

[Coffee Warlord]

Perhaps your computer is having problems.

Have you reinstalled Origin?

[Alan T]

Can you tell us what operating system, processor speed and how much RAM you have?

[mckerney]

Originally Posted by Alan T

Can you tell us what operating system, processor speed and how much RAM you have?

And more importantly, how much graphics does it have? Do you have a computer with a lot or one with maybe not enough graphics to run Origin?

[mckerney]

Have you tried downloading some more RAM yet?

[heybrad]

Did you check if you're plugged in?

[korme]

Do you even own a real computer?

[britrock88]

Originally Posted by Daimyo

I think you should try being more snarky with them in the support thread. It will probably motivate them to try harder to help you.

Ahh, snark-on-snark action.

[JediKooter]

Maybe you should wait for the Beer Tent patch?

[markprior22]

Nice to see jbmagic found a job with EA tech support

[stevew]

Originally Posted by QuikSand

I demand that heads start rolling at EA, immediately.

I envision some sort of 6 headed hydra beast working there. There's probably a lot of heads that need to go.

[dubb93]

Originally Posted by Peregrine

I actually had a similar problem Vince with an earlier Mass Effect game - never got it working at all, eventually convinced them to give me my money back. That was a few years ago though and seemed like their support was slightly better.

Yea, one of the Mass Effects, I fixed that bug. EA banned me for fixing it though. The problem was with the file you use to do settings. It COMPLETELY bricks the game when you run it. If you don't run it the game defaults to 800x600 with min settings. There are probably STILL do this day dozens of issues in the tech forum about this.

The "fix" is to only run it on your first download, uninstall the game, and re-install and never run it again. It saved the settings from your first install. They actually deleted my thread when I fixed it and banned me from the forums. Instead they do crap like you see in the thread this guy linked.

I wouldn't play another Origin game if they opened them all up for free....which they actually did by accident last year.

[Kodos]

Have you ever considered playing on a console?

[Groundhog]

Gee wiz, who'da thought that offshoring support to China to save costs would result in a decrease in quality.

There was a news story over here a little while ago that I found hilarious. It's pretty standard that many Aussie companies offshore their call centres to the Philippines, and one of our major telecomms providers had one of these workers phoning up folks with large phone bills and offering to cut it to $0 for a direct payment to himself of significantly less than what they owe. It was going on for some time. Serves them right IMO.

[Coffee Warlord]

Heh, you actually got a couple users responding to you now, with gasp, something actually useful to try.

[dubb93]

Originally Posted by Kodos

Have you ever considered playing on a console?

I know you are kidding, but I'll give you a series answer. I do own an XBOX and a Playstation, but as I've grown older screen tearing started making me sick to my stomach. The consoles aren't able to eliminate this on many games, so I use a computer for VSYNC, among many other reasons.

It isn't my fault EA is too stupid to correctly make PC games. Everyone else has it figured out, atleast well enough to know that Steam is where the money is. If EA can't figure THAT out, what right do we have to expect them to make games that actually work correctly?

[Vince, Pt. II]

Originally Posted by Coffee Warlord

Heh, you actually got a couple users responding to you now, with gasp, something actually useful to try.

And it worked. Hoorah for groupthink.

[Groundhog]

I can understand *why* EA would want to develop their own "Steam", but if Steam only sold Valve titles I'd likely never have played HL2 or any other Valve game since.