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07-08-2005, 08:43 AM
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Coordinator
Join Date: May 2002
Location: Jacksonville, FL
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customer can be sooo....
I sell a SPEC. I say you can pick out anything on the interior, design wise BUT NO structural changes at all as the home is about to be framed. A few weeks later she asks for the super's number which he has given permission to give out. Today I get an email recapping their conversation in which she asked him to reframe the trans window above the door to be arched. Considering that this would have to be approved by the ARC, AND it would have to be redrawn, AND we would have to have the framers come tear out the old work and reframe, ON TOP OF THE FACT THAT I TOLD HER NO STRUCTURAL CHANGES. Jeez, its even written in the contract.
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Jacksonville-florida-homes-for-sale Putting a New Spin on Real Estate! ----------------------------------------------------------- Commissioner of the USFL USFL Last edited by Flasch186 : 07-08-2005 at 08:44 AM. |
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07-08-2005, 08:46 AM
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#2 |
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College Benchwarmer
Join Date: Dec 2003
Location: Ron, Mexico
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?
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Hattrick - Seattle Reign (224367) |
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07-08-2005, 08:48 AM
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Hall Of Famer
Join Date: Dec 2003
Location: the yo'
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Quote:
Don't pitch the bitch. Easy advice. |
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07-08-2005, 08:49 AM
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#4 |
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Coordinator
Join Date: Oct 2000
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If that is the biggest problem you have going on right now, be thankful.
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07-08-2005, 09:02 AM
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College Prospect
Join Date: Jun 2004
Location: OH
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Wow.
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07-08-2005, 09:40 AM
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#6 |
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College Starter
Join Date: Jan 2004
Location: Chicago
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sounds like a nice juicy change order my friend....
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07-08-2005, 09:44 AM
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#7 |
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n00b
Join Date: Jun 2005
Location: Scranton
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There was only one acronym in that, and I STILL didn't understand it. Also, you're going to frame the house? What are you, a corrupt police officer?
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I've been good and I've been bad, but common sense I've never had. |
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07-08-2005, 09:46 AM
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#8 |
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Hattrick Moderator
Join Date: Jan 2003
Location: Pintendre, Qc, Canada
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LOL!!!
 Flasch, you just describe about 50% of my job, except you change anything related to houses with something related to an intercity bus. You wouldn't believe how many customers want to change their transmission type, or seat layout, or fabrics at about one week delay, or even once the coach has either just come on the production line, or even once it's out of it!!!I don't work in sales, I work *with* sales, and believe me, our sales department is about ready to do anything to make one... FM
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A Black Belt is a White Belt who refused to give up... follow my story: The real life story of a running frog... |
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07-08-2005, 09:51 AM
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College Benchwarmer
Join Date: Jan 2005
Location: Springfield, USA
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Quote:
That's good. |
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07-08-2005, 10:18 AM
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Coordinator
Join Date: May 2002
Location: Jacksonville, FL
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Quote:
Thats the difference here, we CANT do the changes to make the sale. We can throw stuff atthe customer, Fridges, DW, Dryer, etc. but NO changes. Construction cant ahndle it, will mess it up, and the costs outweigh the advantages....so up front we say "no structural changes" even if it kills a deal. They nod, say ok, buy the house anyways (if youre lucky) then they want to start making structural changes and get pissed when we explain that you cant.
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Jacksonville-florida-homes-for-sale Putting a New Spin on Real Estate! ----------------------------------------------------------- Commissioner of the USFL USFL |
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07-08-2005, 10:22 AM
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Hattrick Moderator
Join Date: Jan 2003
Location: Pintendre, Qc, Canada
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Quote:
Oh, believe me, there are things you can't do on a coach once it's out of the production line, like add a wheelchair lift, because of structural changes to the coach that could weaken the whole vehicle. Yet, every once in a while, we get a customer that tries to get us to add one and, oh surprise, gets all pissed when we remind him we just can't... FM
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A Black Belt is a White Belt who refused to give up... follow my story: The real life story of a running frog... |
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07-08-2005, 10:28 AM
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Coordinator
Join Date: May 2002
Location: Jacksonville, FL
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Quote:
Then, knowing my personality type, I take that home with me. I get all frustrated and cant let go. I definitely have a weak emotional intelligence (being able to control emotions) but I think that that might be a good attribute in some ways. What you see is what you get BUT sometimes customers can pick up on my frustration which is not good.
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Jacksonville-florida-homes-for-sale Putting a New Spin on Real Estate! ----------------------------------------------------------- Commissioner of the USFL USFL |
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07-08-2005, 05:38 PM
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Hall Of Famer
Join Date: Apr 2002
Location: Back in Houston!
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Quote:
SI
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Houston Hippopotami, III.3: 20th Anniversary Thread - All former HT players are encouraged to check it out! Janos: "Only America could produce an imbecile of your caliber!" Freakazoid: "That's because we make lots of things better than other people!" |
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