Maximum Football???

[bbor]

Looks like Matrix plans to recoup as much $$ off this game as they can.Screwing their customers HARD!

I'd be interested to know if they ever end up releasing a demo.

[DaddyTorgo]

Erik claims your screenie doesn't exist Ant. He says "our policy has always been: all sales are final."

please can we see the screenie? i want to have justification for my new matrix-disliking ways...

[DaddyTorgo]

*cough* post Chris...post. I love a good scandal!

[Chris Jones]

I do have copies of the e-mail I used for the refund, if it can be used to assist anybody else.

[DaddyTorgo]

can we get some hell-giving please???

[JeeberD]

Give 'em hell, Ant!

[DaddyTorgo]

fucking timestamp bug!

[DaddyTorgo]

Originally Posted by Chris Jones

The funny thing is when I went and tried to get the refund the first time, they referred to me to their refund policy (a link to a website), which stated the 14 day refund policy.

thats how I found out about it. It only took a few e-mails and they agreed to refund it. I've been fully credited with the money already.

Let me check something else out.......

can you pull that website up in your browser history without refreshing it?

[Chris Jones]

The funny thing is when I went and tried to get the refund the first time, they referred to me to their refund policy (a link to a website), which stated the 14 day refund policy.

thats how I found out about it. It only took a few e-mails and they agreed to refund it. I've been fully credited with the money already.

Let me check something else out.......

[Chris Jones]

This is the actual website I went to for a refund. I copies it over to notepad to paste here and removed some of the personal data.

Agreement to Destroy Intellectual Property
This AGREEMENT (the "Agreement") is made and entered into by and between Digital River, Inc., a Delaware corporation (hereinafter "Digital River") and xxxxxxxxxxx xxxxx (hereinafter "Customer"). The Customer agrees to take the necessary measures to delete and destroy the intellectual property described below and licensed to Customer for use under the terms of the Publisher's license agreement.

Product Name: Maximum-Football
Product Description: Digital Download PC
Publisher: Matrix Games

Digital River shall refund the purchase price of the product to the Customer and report the product as "destroyed" to the software vendor once this letter has been executed by the Customer and received at Digital River. Customer acknowledges that any continued use of the software product would constitute willful copyright infringement for which customer may be liable for civil damages of up to $100,000.
This form must be filled out completely to ensure proper credit.

Date: 17-MAR-06
Address: xxxx xxxxxxxx xxxx
xxxxxxxxxxx, xx xxxxxx xxxxxx xxxxx

Company:
E-mail Address:[email protected]

Product Serial Number:xxxx-xxxx-xxxx-xxxx
Purchase Date:xx-xxx-xx
Reason for Refund: Customer Satisfaction Issue

[Mustang]

Screw their refund policy. If you paid by credit card do a chargeback. Collect your reasons why and the issues you are having between what was offered and what you received. If they start getting pounded by chargebacks, it is going to really screw them long term.

[DaddyTorgo]

bingo. and i think you pretty much hafta pay by CC at any kind of online store, if you have half a brain.

[cartman]

Originally Posted by DaddyTorgo

bingo. and i think you pretty much hafta pay by CC at any kind of online store, if you have half a brain.

cue the OOTP guy that always asks for someone to buy him the game because his mom won't let him use her CC anymore...

[Antmeister]

Guys, I am an idiot. I did screenshot the image, but I didn't paste it. I then did a screen shot on another site and I screwed myself. I hope some people saw it though. I swear it was there.

[Antmeister]

Dola....

And this incident really teed me off. It is research time.
I am going to find a cached version of that page somewhere.

[CamEdwards]

wow. whatever respect I had built up for Erik over there just vanished.

[CamEdwards]

and they locked the thread. unbelievable.

[cartman]

The developer chat tonight is either going to be crickets chirping, or some serious fireworks. Nothing in between.

[Lorena]

Wow, can you say, shady business practices?

[Bee]

Going to yahoo and loading the cached version there and then following the link to the return policy of MAtrix games gave me this:

Return and Cancellations

What is your refund policy?
14 days for digital products.
14 days from delivery of physical products.


Still more questions? Back to Main Help Page

Edit: I don't know how to paste the page...sorry.

[CamEdwards]

where/when is the developers chat?

[Bee]

testing link

http://www.digitalriver.com/dr/v2/ec...=10342&pn=1#q1

[Antmeister]

Originally Posted by Bee

Going to yahoo and loading the cached version there and then following the link to the return policy of MAtrix games gave me this:





Edit: I don't know how to paste the page...sorry.

Thanks Bee, that is exactly what I saw. Please share that link if you can.

[Lorena]

Originally Posted by Bee

testing link

http://www.digitalriver.com/dr/v2/ec...=10342&pn=1#q1

Ugh, that's what I got too... nothing about a 14 day return policy... bastards

[cartman]

Originally Posted by CamEdwards

where/when is the developers chat?

It's in about 45 minutes. Here is the link with info I got off of Gamespot.

http://www.gamespot.com/pc/sports/ma...ml?sid=6120602

Interesting that the Matrix site doesn't have anything about it at all...

[CamEdwards]

I get a weird error when trying to access that page on the return policy.

man, this is some shifty shit from Matrix.

[Bee]

Looks like the return policy is different based on Europe vs US. The 14 day return policy has European phone number, etc. The no return policy has US phone number.

[Antmeister]

Originally Posted by cartman

It's in about 45 minutes. Here is the link with info I got off of Gamespot.

http://www.gamespot.com/pc/sports/ma...ml?sid=6120602

Interesting that the Matrix site doesn't have anything about it at all...

Unfortunately, you have the wrong year. That was last year. He mentioned he was going to do another one, but I guess he changed his mind.

[Bee]

Trying another link:

http://www.digitalriver.com/dr/v2/ec...P=0&CACHE_ID=0

From this I was able to go to StoreFAQ and then Return policy and get the 14 day return policy.

[cartman]

LOL! I just looked a little closer at the press release from Matrix that is in the link I posted above.

Originally Posted by Matrix PR Dept.

Staten Island, NY, Mar 17th, 2005 – Join a live chat with creator of one of the most innovative and different American football games at the Matrix Games (www.matrixgames.com) website today, March 17th, at 10:00 PM Eastern US time. David Winter, creator of Maximum-Football (www.maximum-football.com) will be answering questions by gamers concerning his new football simulation, which is due out soon.

I'm just speechless...

[FrogMan]

this whole no refund thing reminds me of the little talk I had with Quicksand a few pages back, about the fairness of asking for a full price on a game that's not close to being ready to possibly milk out as much money early on and then drop the price...

http://www.operationsports.com/fofc/...34#post1074834

FM

[FrogMan]

Originally Posted by cartman

LOL! I just looked a little closer at the press release from Matrix that is in the link I posted above.



I'm just speechless...

you do realize that this is dated of 2005, right?

FM

[FrogMan]

and yes, the game was due out soon even last year at this day

[Lorena]

Originally Posted by Bee

Trying another link:

http://www.digitalriver.com/dr/v2/ec...P=0&CACHE_ID=0

From this I was able to go to StoreFAQ and then Return policy and get the 14 day return policy.

Nice work

[CamEdwards]

Originally Posted by Antmeister71

Unfortunately, you have the wrong year. That was last year. He mentioned he was going to do another one, but I guess he changed his mind.

Thanks for the tip, Ant. Otherwise I would have been a lonely guy over there.

[DaddyTorgo]

hey look...the FAQ link lists a 14 day return policy!

oh but wait...that appears to be for European orders. so why does Europe have a return policy but the USA/Canda is "all sales final" ?? that's fucked up

[Buccaneer]

They seems to have quite a number of people liking the game.

[cartman]

D'oh! I just saw that it was the 2nd item on the "Latest Gamespot Updates" section of their website.

That would explain the lack of info on the Matrix site...



Still, the bolded parts I made of the press release are relevant.

[Chris Jones]

[Bee]

Originally Posted by DaddyTorgo

hey look...the FAQ link lists a 14 day return policy!

oh but wait...that appears to be for European orders. so why does Europe have a return policy but the USA/Canda is "all sales final" ?? that's fucked up

Yep Europe and UK have 14 day return policy with Matrix Games, but US, Canada, Australia and Other Countries have no return policy.

My advice, when calling them speak with an English or French accent.

[cartman]

Damn, I got all good and liquored up for an online chat that was one year ago tonight. Oh well, I can attribute it to my Irish genes.

Baby Jeebus laughs at my pathetic state.

[CamEdwards]

I grabbed a couple of screen captures of the refund policy. ant, you going to post a screenie over there?

[cartman]

Originally Posted by Bee

My advice, when calling them speak with an English or French accent.

Of course I'm French. Where do you think I got this OUTRAGEOUS accent?

[Lorena]

Originally Posted by DaddyTorgo

hey look...the FAQ link lists a 14 day return policy!

oh but wait...that appears to be for European orders. so why does Europe have a return policy but the USA/Canda is "all sales final" ?? that's fucked up

Forgive this idiot, but how do you know all sales are final for the US and Canada? I can't see it

[Bee]

Originally Posted by Dodgerchick

Forgive this idiot, but how do you know all sales are final for the US and Canada? I can't see it

If you go to their store page, it gives you the option of selecting what country. I went through the options (US, Canada, UK, Europe, Australia, Other) and the only ones that had the 14 day policy were UK and Europe.

Edited to say store page instead of home page. My mistake.

[DaddyTorgo]

Originally Posted by Dodgerchick

Forgive this idiot, but how do you know all sales are final for the US and Canada? I can't see it

because if you get the FAQ that has the US phone numbers on it you get a "all sales are final" return policy.

i assume there are 2 different versions of the FAQ, not sure how the server knows which one to serve you though.

[Antmeister]

It used to say it for the US though. I saw it.

[CamEdwards]

huh. this is interesting. I was on the north american version of the website, but when i clicked on the refund/return policy, the EU site popped up.

I started here:

http://66.218.69.11/search/cache?p=d...icp=1&.intl=us

clicked on the return policy link and ended up here:

http://www.digitalriver.com/dr/v2/ec...=10342&pn=1#q1

Since I was using a cached version of the website, is it fair to assume that at some point, that return policy link was good for both the EU and North American websites and has since been changed to reflect only the EU website?

[cartman]

Originally Posted by CamEdwards

Since I was using a cached version of the website, is it fair to assume that at some point, that return policy link was good for both the EU and North American websites and has since been changed to reflect only the EU website?

Or, they haven't realized that they need to change the EU website as well.

[Bee]

Well, it's not like they'd have to create a new page or something. It's either page A or page B inside the US Frame. I'm guessing it would take about 2 seconds to make the change, but I'm not a website guy so maybe there's more to it. *shrug*


Edit: And I'd be shocked if Matrix Games couldn't edit their own policy page and had to rely on Digital River to make revisions to their policies. I could see it for the store section, but not the rest of it. Again, I don't know but it doesn't make sense to me.