Car Dealer Knower-Abouters

[Cuckoo]

So my wife's car just had the oil pump go out, which in turn has ruined the entire engine (not because we drove it to that point but because that's the way it's manufactured). We stopped immediately when the light came on and towed it 180 miles back home to avoid ruining the engine.

Apparently there's a Service Message on it that says the entire engine needs to be replaced. Of course, we were never told this was an issue, and though the 5 years hasn't elapsed on the powertrain warranty, we're at 67,000 miles. We've gone through everyone at Ford and they won't help at all.

So for those that have possibly worked at a dealership, is there anything I can do? The service manager is on our side in dealing with Ford but hasn't offered anything on his side. Do I have any options?

[Edward64]

Sorry, no experience here to help you.