12-01-2009, 01:18 PM | #1 | ||
Coordinator
Join Date: Nov 2003
|
Best Buy
Yeah I know, another thread bitching about Best Buy. But I know we have some people that work/have worked for them, so I'm wondering if I can get some constructive advice as well.
I got a really good Cyber Monday deal on a TV, and we didn't have any way to get it back from the store so I did delivery (part of the deal is free delivery, so why the hell not) for next Monday 7th. Anyway, I guess all online deliveries are backed up at least 3 days because of the huge volume of online orders, so they sent me an email saying that they couldn't meet the delivery date and to call them to arrange a new delivery date. Slight annoyance but no big deal right - well I literally cannot get through to these people. I can get through to a general rep pretty easily, but when they put me through to the online sales dept (which is the only people who can help me apparently) 4 out of 5 times it tells me the call volume is too high and to call back later, and the other time I am on hold indefinitely (> 1 hr, this has happened twice now and I don't have the free time to deal with that) The kicker is they are going to cancel the order if they don't hear from me within 4 days. We are now halfway through day 2 and no dice, and I'm back in work tomorrow so if I can't get through this afternoon I'm probably toast. I just want to do in-store pickup now (and figure out how the hell I'm going to get it home) but I can't get the same deal by going into a store and I can't get through to them to tell them this. Anybody have any great ideas? I'm assuming I can't go into a store and have them help me because the systems are different. Oh and also I've tried the email on the website - no response. |
||
12-01-2009, 02:13 PM | #2 | |
Head Coach
Join Date: Oct 2000
Location: Green Bay, WI
|
Quote:
In-store pickup is not going to be possible without getting the order changed, for which you'd need to get in contact via the phone number, I think. The folks in store have no way to go in and change the order from a delivery to an in-store pickup, and if they just sent you home with the TV, they'd have no way to get credit for the payment from corporate, so far as I know. Try calling the general rep again, explain to her that the system will not let you through to someone who can help with the delivery date change, and see if there's any way she can either put into the system for THEM to call YOU for the date change, or escalate the issue to someone who can resolve it without you getting hung up on or put interminably on hold. |
|
12-01-2009, 02:23 PM | #3 |
Coordinator
Join Date: Nov 2003
|
Thanks Sack! I guess the deals are actually available through December 5th so even if the 4 day window expires, I could reorder and choose instore pickup then.
Of course I could just cancel the original order now and do in store pickup, wonder if there is any downside to that... other than my credit card company asking questions. |
12-01-2009, 03:10 PM | #4 |
Hall Of Famer
Join Date: Dec 2003
Location: the yo'
|
As far as pickup goes, the 25/hour truck from lowes or depot has never failed me when I need to haul something large home. Cheaper than delivery charges. And less painful than getting help from a friend(most of the time)
|
12-01-2009, 03:34 PM | #5 | |
Coordinator
Join Date: Nov 2003
Location: The Great Northwest
|
Quote:
Course you usually need that too, since you have to physically lift the item... |
|
12-01-2009, 04:20 PM | #6 |
Hall Of Famer
Join Date: Dec 2003
Location: the yo'
|
All I'm saying is that if your friend needs help moving or some other shitty project, it's a lot easier to blow them off. Especially if they haven't helped you bring a fridge home from their store in their pickup.
|
12-01-2009, 04:56 PM | #7 | |
Head Coach
Join Date: Oct 2000
Location: Green Bay, WI
|
Quote:
Well, the downside to canceling and then placing a new one is, the website pulls its numbers from the system for the store you choose, so availability isn't confirmed until they "pick" the item. At which point you get e-mailed and told to come pick the item up and all of that. If you cancel the troublesome order before you get confirmation that the in-store pickup is ready for you, you're left holding an empty bag. |
|
12-01-2009, 05:13 PM | #8 |
Hall Of Famer
Join Date: Dec 2003
Location: the yo'
|
I definitely wouldn't cancel the item if you are not 100% sure the store has another. TV availability sucks this year. And while Best Buy is miles ahead of Sears in inventory, I'd still be cautious. Many of the manufacturers are promising quantities they can't fill.
|
12-01-2009, 05:15 PM | #9 |
Hall Of Famer
Join Date: Dec 2003
Location: the yo'
|
Which model did you order?
|
12-01-2009, 07:12 PM | #10 |
Coordinator
Join Date: Nov 2003
|
Panasonic-VIERA / 50" Class / 1080p / 600Hz / Plasma HDTV-TC-P50S1 SKU: 9236294
The price has actually gone up $200 so I have to hang onto this order or lose the price I got. So I guess I'm trying to call all evening and doing what Sack suggests, hope I get a nice person to direct my call that can help in some way. |
12-01-2009, 07:23 PM | #11 |
Hall Of Famer
Join Date: Dec 2003
Location: the yo'
|
That's a really good choice. Basically the best bang you will get for your dollar in that screen size and price(roughly 900 dollars).
At some point I'd go down to a best buy and pray a manager can help you out. Calling us not always the most effective method of getting shit done for yourself. |
12-01-2009, 07:33 PM | #12 |
Coordinator
Join Date: Nov 2003
|
Yeah the first line people have been unbelievably unhelpful, but I did use the "call me" function on your website in desperation and the guy I'm talking to now claims to be able to get the online sales dept on the line while I'm on hold, although it's been 5 mins already and now the line has gone very quiet.
|
12-01-2009, 07:42 PM | #13 |
College Prospect
Join Date: Nov 2003
Location: Portland, Oregon
|
bought a flat panel monitor there on Saturday, got it home and it doesn't work
|
12-01-2009, 07:49 PM | #14 |
Coordinator
Join Date: Nov 2003
|
woohoo... was on hold for about 15 mins but the click to call guy finally got me through, and the delivery date was only pushed back 2 days to the 9th.
|
12-01-2009, 08:14 PM | #15 |
Hall Of Famer
Join Date: Dec 2003
Location: the yo'
|
Please tell me they didn't stick you with 200 dollars worth of Monster cables and other overpriced accessories.
|
12-01-2009, 08:54 PM | #16 |
Coordinator
Join Date: Nov 2003
|
Haha no, I have all the gear I need. This is a replacement for a Sony Bravia that died on us a couple of weeks ago.
That's the other nice thing about shopping online. I don't have to listen to some painful sales pitch from a 19 year old sales assistant on a bunk of junk I have no need for and feel sorry for him because I know that his commission I just refused. |
12-02-2009, 02:44 AM | #17 | |
Head Coach
Join Date: Oct 2000
Location: Green Bay, WI
|
Quote:
Only at Sears, my good man. Best Buy is non-commissioned, and has been for at least eight years. |
|
12-02-2009, 07:10 AM | #18 | ||
lolzcat
Join Date: May 2001
Location: williamsburg, va
|
Quote:
Which is why the clerks at BB are utterly useless now... I always go to Sears if I actually want a question answered with some intelligence.
__________________
Text Sports Network - Bringing you statistical information for several FOF MP leagues in one convenient site Quote:
|
||
12-02-2009, 02:11 PM | #19 | |
Head Coach
Join Date: Oct 2000
Location: Green Bay, WI
|
Quote:
The ones who stick around aren't utterly useless. The short-timers, the ones who are just there seasonally or working a summer job or whatever, yeah. They're there to draw some pay and then move on to whatever else it is they have ahead of them. Almost everyone starts wet behind the ears there, but long-timers eventually get their shit together. |
|
12-03-2009, 08:48 AM | #20 | |
Coordinator
Join Date: Oct 2000
Location: Concord, MA/UMass
|
Quote:
I'll also say while there isn't a specific commission, sales associates are definitely encouraged to push higher-margin items (of which cables are probably the highest in the store) and service plans and there is a system where you get bonuses for store-wide success. |
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | |
Thread Tools | |
|
|