Anyone having trouble receiving pics through texting - android, AT&T

Capital · 11-14-2016, 07:51 PM

My wife and I have Galaxy s7 phones on AT&T and about a month ago we are sometimes having problems receiving photos through texting. We are using the standard texting app and it just has a grey box with a failed ! next to it.

Is anyone else having this problem? I have to figure that it can't be just us but I don't see a lot of issues on the internet.

Any help would be appreciated as this is a smart group. Thanks

JonInMiddleGA · 11-14-2016, 08:02 PM

Probably a different issue but fwiw ... had that sort of thing happen twice in the past week or so. Same configuration & carrier as you. Both times I happened to be on mobile,rather than home wi-fi. Once the image arrived once I connected to wi-fi, the other never did arrive.

I'm nowhere near data limits or anything so that wasn't it.

But next time it happens, seems at least worth trying to connect to wi-fi and seem if it pops in (if you're on mobile network at the time I mean)

MikeVic · 11-14-2016, 08:49 PM

This won't necessarily help your exact problem, but just an overall general thing.

I've noticed on my current Canadian carrier, picture texts (MMS) are very flaky. Some friends noticed this with their cell phone carriers too, and when you call their support line, they do something and you all of a sudden sometimes get a flood of picture texts that were missing.

I know at the time I did some general searching online and people seemed to say that MMS and SMS are both just shitty. I've been using either WhatsApp or Facebook Messenger since then and it's been fine.

jbergey22 · 11-14-2016, 09:38 PM

Clear your cache under setting/storage. Sometimes updates screw with the phones. Option B try a hard reset. Google on how to do it as each phone is a bit different. Most of the time it is volume down/power for about 5-10 seconds and choose the first option "normal reboot". Kind of like powering a computer down for 40 plus seconds and allow all the updates to program correctly.

Capital · 11-14-2016, 10:00 PM

I will try both - especially the clearing of the cache. This did seem to start the last time AT&T sent through a major upgrade. Thanks for the replies.

jbergey22 · 11-15-2016, 12:13 AM

Quote:

Originally Posted by Capital

I will try both - especially the clearing of the cache. This did seem to start the last time AT&T sent through a major upgrade. Thanks for the replies.

If these dont work under Settings/Backup&Reset try the Network settings reset option. Id probably bump that option to #1 actually. Good Luck!

SackAttack · 11-15-2016, 12:31 AM

my picture texts are fine, but my Chrome doesn't always want to display what I'm typing.

Capital · 11-15-2016, 03:53 PM

Thanks all - I did try clearing the cache and powered completely off and still saw the problem. So, I went looking for alternatives - such as Hangouts, which I only found ok.

Then, I found Google Messenger, which has good reviews and has been recently updated. Turns out, I like it, at least so far. It's fast and I was able to txt 7 pictures quickly and without issue. I would recommend it.

Thanks again for the ideas.

cartman · 11-15-2016, 04:39 PM

How to fudge a chat history

11-14-2016, 08:02 PM	#2
JonInMiddleGA Hall Of Famer Join Date: Nov 2000 Location: Behind Enemy Lines in Athens, GA	Probably a different issue but fwiw ... had that sort of thing happen twice in the past week or so. Same configuration & carrier as you. Both times I happened to be on mobile,rather than home wi-fi. Once the image arrived once I connected to wi-fi, the other never did arrive. I'm nowhere near data limits or anything so that wasn't it. But next time it happens, seems at least worth trying to connect to wi-fi and seem if it pops in (if you're on mobile network at the time I mean) __________________ "I lit another cigarette. Unless I specifically inform you to the contrary, I am always lighting another cigarette." - from a novel by Martin Amis

11-15-2016, 04:39 PM	#9
cartman Death Herald Join Date: Nov 2000 Location: Le stelle la notte sono grandi e luminose nel cuore profondo del Texas	How to fudge a chat history __________________ Thinkin' of a master plan 'Cuz ain't nuthin' but sweat inside my hand So I dig into my pocket, all my money is spent So I dig deeper but still comin' up with lint

11-14-2016, 08:49 PM	#3
MikeVic Head Coach Join Date: Mar 2003 Location: Hometown of Canada	This won't necessarily help your exact problem, but just an overall general thing. I've noticed on my current Canadian carrier, picture texts (MMS) are very flaky. Some friends noticed this with their cell phone carriers too, and when you call their support line, they do something and you all of a sudden sometimes get a flood of picture texts that were missing. I know at the time I did some general searching online and people seemed to say that MMS and SMS are both just shitty. I've been using either WhatsApp or Facebook Messenger since then and it's been fine.

11-14-2016, 09:38 PM	#4
jbergey22 Grizzled Veteran Join Date: Nov 2006 Location: Minnesota	Clear your cache under setting/storage. Sometimes updates screw with the phones. Option B try a hard reset. Google on how to do it as each phone is a bit different. Most of the time it is volume down/power for about 5-10 seconds and choose the first option "normal reboot". Kind of like powering a computer down for 40 plus seconds and allow all the updates to program correctly.

11-14-2016, 10:00 PM	#5
Capital High School Varsity Join Date: Oct 2000	I will try both - especially the clearing of the cache. This did seem to start the last time AT&T sent through a major upgrade. Thanks for the replies.

11-15-2016, 12:31 AM	#7
SackAttack Head Coach Join Date: Oct 2000 Location: Green Bay, WI	my picture texts are fine, but my Chrome doesn't always want to display what I'm typing.

11-15-2016, 03:53 PM	#8
Capital High School Varsity Join Date: Oct 2000	Thanks all - I did try clearing the cache and powered completely off and still saw the problem. So, I went looking for alternatives - such as Hangouts, which I only found ok. Then, I found Google Messenger, which has good reviews and has been recently updated. Turns out, I like it, at least so far. It's fast and I was able to txt 7 pictures quickly and without issue. I would recommend it. Thanks again for the ideas.

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