Paypal selling question

Easy Mac · 11-20-2009, 12:26 PM

So I sold a TV tuner add-in card for my pc. The sale went off without a hitch. I included a pic of just the card and said it was used and gave a description of it.

When the purchaser received the card, he told me there was a cable missing. There were no cables on the card when I took it out of the system, but after researching it further, I saw there is an optional cable to connect to some front inputs. I never had a use for such a cable, but told the person I would check to see if I have it.

After scouring all of my PC stuff, I don't have a cable. I bought the card used as well, so I assume I didn't get the cable either, because I keep every cable just in case.

In my listing, I specified that returns are only if the product is dead on arrival. The card still works, but without the cable, the person can't hook up his system the way he wants (the card still works for all back panel inputs, just not front panel).

My question is, do I accept a return in this situation? I had no idea a cable was an option, but I never stated it wouldn't come without one (I also did not state if any software or manuals would come as well). The card works, so I don't personally feel its my fault the person did not ask any questions about a used product and if it included an optional component.

Mustang · 11-20-2009, 12:34 PM

I assume you sold this on Ebay?

Here is the bottom line, if the person decides they want to return it because they feel it is significantly not as described, you are pretty much on the hook to return it based on paypal/ebay rules.

If you want, you can send me the item # via PM and I'll take a look at it.

For me, I'd either just have it returned to me, try to find a cable to send out or give a partial refund based on the cost of the cable. Definitely do not go the 'tough shit' route since that could escalate pretty quickly.

Lathum · 11-20-2009, 12:43 PM

I agree don't go the "tough shit" route, especially if you plan on selling more stuff, you don't want to get poor user ratings. I would offer to refund the difference of the cost of the cable.

11-20-2009, 12:34 PM	#2
Mustang Grizzled Veteran Join Date: Oct 2000 Location: Wisconsin	I assume you sold this on Ebay? Here is the bottom line, if the person decides they want to return it because they feel it is significantly not as described, you are pretty much on the hook to return it based on paypal/ebay rules. If you want, you can send me the item # via PM and I'll take a look at it. For me, I'd either just have it returned to me, try to find a cable to send out or give a partial refund based on the cost of the cable. Definitely do not go the 'tough shit' route since that could escalate pretty quickly. __________________ You, you will regret what you have done this day. I will make you regret ever being born. Your going to wish you never left your mothers womb, where it was warm and safe... and wet. i am going to show you pain you never knew existed, you are going to see a whole new spectrum of pain, like a Rainboooow. But! This rainbow is not just like any other rainbow, its... Last edited by Mustang : 11-20-2009 at 12:38 PM.

11-20-2009, 12:43 PM	#3
Lathum Favored Bitch #1 Join Date: Dec 2001 Location: homeless in NJ	I agree don't go the "tough shit" route, especially if you plan on selling more stuff, you don't want to get poor user ratings. I would offer to refund the difference of the cost of the cable.

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