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Hello CHRIS_, Thank you for contacting Comcast Live Chat Support. My name is Gurmeet. Please give me one moment to review your information.
CHRIS
10:20AM
My Issue: not called back
Gurmeet
10:21AM
Hello Chris , How may I assist you today?
CHRIS
10:21AM
I was on this chat for about 3 hours last night and told I would be called back by someone in charge by 9 am est this morning and have nit been called back.
CHRIS
10:22AM
*not
Gurmeet
10:22AM
Thank you for this detail.
Gurmeet
10:22AM
I apologize for the inconvenience that has caused to you. Let me check that for you
Gurmeet
10:22AM
I see you have logged into your account so there is no need for us to verify security thank you for doing that.
Gurmeet
10:22AM
Please give me a moment while I retrieve the account details. Thank you
Gurmeet
10:23AM
Thank you for your patience.
Gurmeet
10:24AM
Chris, as I checked the account details your request has been already escalated to our dedicated team and showing in processing . You will receive the call soon today on this number : 615-869-8443
Gurmeet
10:25AM
I would like to request you please wait as our dedicated team will contact you to resolve your issue .
Gurmeet
10:26AM
May I know are we still connected ?
CHRIS
10:26AM
yes
Gurmeet
10:26AM
Thank You
CHRIS
10:26AM
Why was i told i would be called at 9 am this morning?
Gurmeet
10:27AM
I understand your concern your request for call back is already escalated to our dedicated team and you will receive the call soon .
Gurmeet
10:27AM
Be assured your issue will get resolved once our dedicated team will contact you .
CHRIS
10:28AM
my concern is i was told i would already be called back. That wasn't true. Am i now to trust because you say i'm going to be called back that it will happen?
Gurmeet
10:29AM
I apologize for the inconvenience. However, your number is already escalated to our dedicated team and request is showing in processing .
CHRIS
10:30AM
what time will i be called please?
CHRIS
10:31AM
i am very busy and would like to have my laptop wit me so i can pull up my account when you call
Gurmeet
10:31AM
I understand your concern however time duration is not mentioned in our system . It is only reflecting request in processing .
Gurmeet
10:32AM
However, I will submit another request on account to call you back . So, you will get the call as soon as possible on priority basis .
CHRIS
10:32AM
I was told I would be called at 9 am this morning last night. You can verify in the chat session that I also have a copy of. Are you now saying that that was not something your team can say?
Gurmeet
10:33AM
I understand your concern regarding time period . Be assured I will submit the request again and our dedicated team will contact you on priority basis to resolve your concern .
CHRIS
10:33AM
Thank you
Gurmeet
10:34AM
Thank you for your understanding .
Gurmeet
10:34AM
Is there anything else I can help you with today?
CHRIS
10:35AM
I would like an answer to my last question please. I was told last night that i would be called a 9 am this morning. are you saying your team shouln't say a certain time?
Gurmeet
10:36AM
Chris, our chat team has a limited access and we can only submit a request in our system with time period to arrange a call back and escalate the issue . However, it depends upon our dedicated team which contacts you as per the priority basis .
CHRIS
10:37AM
So if i was told i would be called at 9 am that was likely an untruth meant to put me off?
Gurmeet
10:38AM
From our end request is submitted to call back to you at 9 a.m . However, you can confirm it from our dedicated team when they contact your regarding the time period mentioned in request forwarded to them .

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