My Sony Playstation 4 Experience

[Skyboxer]

Quote: Originally Posted by DAVECREEL22

Just defending someone that deserved defending, and just have a little more life than to be on hear 24/7,you can have the last word if you want , you seem the type that needs it , hope your life gets a little better each and every day. God bless.

Lol at playing the "I have a Life" card

Most of us here have pretty full lives.
And your condescending comments is pretty juvenile.

[Mrmagoo]

Quote: Originally Posted by Skyboxer

Lol at playing the "I have a Life" card Most of us here have pretty full lives. And your condescending comments is pretty juvenile.

Lol... Kinda what I thought of the other dudes comments.

A product is defective 6 days from purchase it should be automatic to replace it.
If their product is **** or qc is garbage or whatever the reason it should be a no brainer to replace it for the customer.
It amazes me what passes for customer service nowadays...
Btw not directing that last part at you per se.
To defend the indefensible seems rather condescending Imo.

[Burns11]

They did replace it.

Companies have things like return policies and warranty repair policies for a reason, and making exceptions to those policies, often times, isn't in anyone's purview. Making demands outside of the scope of what they can do, isn't going to get you anywhere, and not accepting what they can do makes you the unreasonable one and will get you labeled as such. Why would a supervisor call you back if there is no way for them to help you? To have a frustrating conversation?

Going to the Sony store was just foolish, there's nothing they can do, it's tantamount to ranting to a manager of a Disney store because you couldn't log into espn.com

[Mrmagoo]

Huh? You make no sense.
First off they didn't replace it, they supposedly fixed it.
Secondly I didn't say anything about what their policy is, I was simply stating what I felt should be done, an opinion. If that makes me unreasonable... Well alrighty then.. Lol.
Label me however you feel you must, seems to be the thing to do nowadays anyway, I couldn't care less.
My point was meant to be fairly simple... If I sold a product that was faulty six days after it was purchased, it would be replaced, end of story.

[Fresh Tendrils]

Why did you not to go to Sears first?

[Burns11]

Quote: Originally Posted by Mrmagoo

Huh? You make no sense. First off they didn't replace it, they supposedly fixed it. Secondly I didn't say anything about what their policy is, I was simply stating what I felt should be done, an opinion. If that makes me unreasonable... Well alrighty then.. Lol. Label me however you feel you must, seems to be the thing to do nowadays anyway, I couldn't care less. My point was meant to be fairly simple... If I sold a product that was faulty six days after it was purchased, it would be replaced, end of story.

It was replaced, what about this aren't you understanding?

Let me repeat, the broken console was replaced.

The rest of that post was directed towards the OP, the only thing directed at you was the fact the console was replaced.

[Mrmagoo]

Please show me where he stated it was replaced.
They repaired once and after 2 days it broke again. Only other thing he did was take it back to sears and I believe got his money back or in store credit because Sony wouldn't replace it.
As far as his dealings directly with Sony, they did not replace it and that's what I was referring to.

[Burns11]

Sony did replace it, that's how it works. You send in a console, they send you a different refurbished console.