Wow. EA Doesn't Have A Customer Support Department

[Herd90XB]

Quote: Originally Posted by BigBerthaEA

While I agree that their customer support in general is horribly lacking, you received a response from someone in the TECHNICAL support department. You GOT A RESPONSE even though it was not the response you were hoping for. I feel like your reaction in that case was harsh considering the fact that you were asking for help from a Technical Support Rep. I gave you some ideas on how to get your question answered, but it seems you would rather complain about not getting the answer you were hoping for than to actually get your question answered....Suit yourself.

Good god, that's the only way to reach EA according to their website. I had to go through technical service. I imagine that is their "customer service."

And you're right, I do want to complain. I'm very frustrated with EA Sports. I have a NCAA 07 PSP disc mailed off to them because of a nasty glitch and this whole issue with not including alternate uniforms on the 360 version and then not even being able to PAY EA to get them is f'ing ridiculous. Where you're wrong is the part about not wanting an answer. I just shouldn't have to jump through hoops to find out. I appreciate you giving me your "idea" and I will try it. If I learn anything I'll post it. Sorry you don't like my complaining, but as much money as I've forked over to EA the past several years, I feel I have the right.

Do you think it should be this difficult for the consumer?