Don't ever order anything from BestBuy.com!!!!

[justamush]

I recently ordered a LCD TV on Cyber Monday, with a scheduled delivery date of December 11. I received a call that morning from the delivery department saying that they didn't have the item, and they rescheduled the delivery for December 18th. So, I take another Friday off from work, only to get another call THAT MORNING saying that they can't deliver the TV that day, because it is not in stock. They were supposed to contact Best Buy to see what they can do, and then call me back. Of course, I never heard anything back from them.
So that day I sent an email to customer service through the Best Buy website, expecting to receive something back....nope. I sent another email the next, still haven't heard a response. So I then called the 1-888 number yesterday. After waiting on hold for 30 minutes, I finally got through to someone, who couldn't understand why the TV was not delivered since they were showing it to be in stock. They were going to escalate the call to the delivery department, and told me to expect a call back shortly. Well, it has been 24 hours and I still have not received a call back from them.

Of course, there was no delay in charging my Best Buy credit card for the purchase....that magically happened the same day I ordered it! So now I am paying for an item I don't even have.

I don't understand how the service can be so bad. I know people that work in customer service departments at other companies, and they all say they would be fired if they treated customers this badly.

What a joke, and I will never order from Best Buy again.

[BurghFan]

Re: Don't ever order anything from BestBuy.com!!!!

I'd say cut them a little slack considering they're probably swamped due to it being the Holiday season, but still that's a bit ridiculous. Do you have a Best Buy store near you? If so I'd say go to the customer service counter there and talk to someone face-to-face.

[GAMEC0CK2002]

Re: Don't ever order anything from BestBuy.com!!!!

I'd say cut them a little slack considering they're probably swamped due to it being the Holiday season, but still that's a bit ridiculous. Do you have a Best Buy store near you? If so I'd say go to the customer service counter there and talk to someone face-to-face.

Agreed. If you complain enough, they may offer you a gift card. That's ridiculous.

[Sting]

Re: Don't ever order anything from BestBuy.com!!!!

That sucks man, sorry to hear that. I've had good experiences with BB.com even during the holidays. Hopefully they'll throw in a gift card or some hdmi cables or something for your trouble.

[Brandwin]

Re: Don't ever order anything from BestBuy.com!!!!

I wouldn't cut them any slack. He took two days off work for this.

[RoyalBoyle78]

Re: Don't ever order anything from BestBuy.com!!!!

I wouldn't cut them any slack. He took two days off work for this.

Agreed, I would have raised hell bigtime and told them to give me a partial refund, to most who know me I would have flipped.

[snepp]

Re: Don't ever order anything from BestBuy.com!!!!

No excuses, hold them accountable.

[CMH]

Re: Don't ever order anything from BestBuy.com!!!!

I'll still order from Bestbuy.com because the reality is, they get it right most of the time.

Having said that, I understand your frustration and they should be held accountable for their lack of motivation to deliver you your purchased product.

Perhaps it's time to cancel the order and move on.

[jeremym480]

Re: Don't ever order anything from BestBuy.com!!!!

I agree you have to get some sort of compensation. When I was in retail my store wouldn't have that many problems especially for the volume we where getting out the door each month. However, when we did have a problem it usually ended being a pretty big **** up.

[Herky]

Re: Don't ever order anything from BestBuy.com!!!!

I work for Best Buy and I say raise hell. No excuse for you to be treated that way.

[shugknight]

Re: Don't ever order anything from BestBuy.com!!!!

I work for Best Buy and I say raise hell. No excuse for you to be treated that way.

Amen. No offense to this guy, but I hate Best Buy! I bought my 360 from them, tried to return it that day, and they said it didn't match the serial number on the receipt. Which is the reason why I was returning it!!! So finally after a long spat with the manager, they gave me a new one with the matching serial number on the receipt.

I've also had problems with them on other things. Best Buy used to be a great store, but I think the popularity of the store has brought it's customer service down to the craps.

[Gotmadskillzson]

Re: Don't ever order anything from BestBuy.com!!!!

1. It is a retail store during the holiday season, whuch means now they have a bunch of lazy high school kids there now.

2. Keep in mind not all stores are the same, even if it is the same store.

3. When you order something from online, it comes from the companys warehouse, not a particular store.

That being said......when I use to work at Walmart, customer service was hit or miss. It depended on who was working that day and on that shift. I am going to be perfectly honest here, you got some pretty lazy people in the world who will do just enough to get by at work.

I seen that first hand. If the manager not in the area, they will slack off big time. So forget going to a store, I would call their corporate office and tell them this associate at this particular store number, at this time of day was very unprofessional and rude.

Trust me, that right there gets sent to the store manager the very next morning with a good butt chewing from the district manager, who got his butt chewed out by the regional manager.

[Speedy]

Re: Don't ever order anything from BestBuy.com!!!!

I work for Best Buy and I say raise hell. No excuse for you to be treated that way.

Maybe this is who you should be talking to, OP. I'm sure w/the pull in management you have Vike, you can give him say...50% off b/c of the hassel?

[mattlanta]

Re: Don't ever order anything from BestBuy.com!!!!

Yeah... your mistake was waiting the last minute to call them. You should have called them on the phone after the first miscue, and then went to Best Buy the next time it happened around.

[RockinDaMike]

Re: Don't ever order anything from BestBuy.com!!!!

Not acceptable. I've ordered from Amazon and Newegg, bought tv's, camera's, you name it I have bought thousands from them and not ever 1 time they have messed up on shipping. Now I have to go knock on wood.