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Old 11-17-2009, 03:21 PM   #1
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Right on the ball EA

Mailed my Madden into EA because it wouldnt load anymore, and it was still under warranty. Everything else I have for my PS3 works fine. Its been two weeks since they received it, and I still dont have a replacement, or my original game back, or an email telling me something. I guess it takes a lot of time to pop it into a console and check to see if it works or not, and then mail a game back.
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Old 11-17-2009, 03:37 PM   #2
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Re: Right on the ball EA

Did you call and they tell you to send it in?
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Old 11-17-2009, 04:48 PM   #3
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Re: Right on the ball EA

don't you go into the store, and they replace it for you? I don't think your supposed to send it to EA.
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Old 11-17-2009, 05:18 PM   #4
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Re: Right on the ball EA

Hope you sent it certified mail.
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Old 11-17-2009, 07:16 PM   #5
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Re: Right on the ball EA

Quote:
Originally Posted by RayAllen20
don't you go into the store, and they replace it for you? I don't think your supposed to send it to EA.
You can only return it for a trade within a store's trade in policy, which could be anywhere from 15 to 90 days depending on the store.
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Old 11-17-2009, 07:24 PM   #6
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Re: Right on the ball EA

That sucks, they must be backed up with all the promoting they are doing with NCAA basketball
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Old 11-18-2009, 07:51 PM   #7
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Re: Right on the ball EA

Read the warranty book, you do not need to call them before sending the game back. Its a game, not a game system. You just need to mail it to them with an explanation of what is happening with it, and a dated copy of the receipt for the game. Also gamestop will not take it back after two weeks, so i was told. I have a tracker #, and they did in fact receive it. They already made their money off of me, so i dont matter anymore.
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Old 11-18-2009, 09:28 PM   #8
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Re: Right on the ball EA

Dude,..I would have bought you a new copy,..you didn't have to go through all that.
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