Redeem online code not working!

[paconaifas]

Quote: Originally Posted by Marsh43

I had that problem and im from New Zealand. I contacted EA support and was able to have a "live chat" with a support team member that helped me. I had to take a photo of my unique code and send him the picture and from there, we got it done. took about 5-10 minutes.

Really? Did you contact them by mail or something?

[jenglund]

Make sure u are using the right field. I was entering my code in the wrong place.

[Jibbler]

Im from Aust and bought the game from Hong Kong, the only way I got mine to work and would and will work is to create a Hong Kong account and use that to sign in then get it to go.

now is UK different to the Euro version? you might need to create a UK account if you bought the UK version

[paconaifas]

ok guys, so after about 2 hours talking with the EA guys, the problem was finally resolved. I had to create a new PSN ID with an uk account, because the game was bought in England, and then put the redeem code. When I loaded the game, it asked for me to register the game in an EA account, so I registered it in the account I already had, so that I can play online with my original PSN account. Hope you guys understood what I just said, my english is a bit messy sometimes . Thanks to everyone that answered to my post, you were helpful in many ways, sure hope this thread may be useful for others.

Peace, and hope I can play some of you online, however, go easy on me , because it's the first year i'm playing online, despite playing madden since the start of the game!!!