How does SCEA handle blue screen errors?

[rpagz3]

The title of the thread pretty much sums up my question, but here's the scenario.. I'm sure this happens all the time to other players.

I was up 5-0 in the 8th inning of an online DD game, when I singled up the middle and then promptly received a blue screen error.

I reported the error to Playstation, then started back up the game. I was dealt the loss even though I was up 5-0, and the other kid only had one hit.

So my question is:

How do I go about reporting this properly enough to get my win? I already filed a grief report on the game history screen under "other", while describing the events that had occurred.

Do they review games that are filed and reported? Possibly changing the outcome? Obviously I should have received the win, or at least not received the loss.

How does SCEA handle this. Thanks guys.