Franchise and CLOUD

[KnightTemplar]

I discovered the problem. My PS4 has an old email and password. When I set up the PRO I used my new email. Going into AACOUNTS on my PS4 i’m unable to change it to the pro ID.. I did a reset on the pro and when trying to sign in with the old email, wouldn’t let me do it, says that ID alreay in use......ugh.

Am I out of luck?

[Bullit]

Quote: Originally Posted by KnightTemplar

I discovered the problem. My PS4 has an old email and password. When I set up the PRO I used my new email. Going into AACOUNTS on my PS4 i’m unable to change it to the pro ID.. I did a reset on the pro and when trying to sign in with the old email, wouldn’t let me do it, says that ID alreay in use......ugh. Am I out of luck?

Not yet, but it is going to take patience and a phone call. You need to call Sony explain the situation and get them to merge them.

Or you could try to deactivate your old one completely and then try again on the new Pro? Then re initialize the old one.

[KnightTemplar]

Quote: Originally Posted by Bullit

Not yet, but it is going to take patience and a phone call. You need to call Sony explain the situation and get them to merge them. Or you could try to deactivate your old one completely and then try again on the new Pro? Then re initialize the old one.

Sony, The Show Sony, or customer service Sony.

[Bullit]

Quote: Originally Posted by KnightTemplar

Sony, The Show Sony, or customer service Sony.

Customer service Sony. But try to deactivate the old one completely first. At least thats what I would do, calling Sony for me is always a last result, because it always ends with my having a headache.

[KnightTemplar]

Quote: Originally Posted by Bullit

Customer service Sony. But try to deactivate the old one completely first. At least thats what I would do, calling Sony for me is always a last result, because it always ends with my having a headache.

My franchise is saved on CLOUD under the old PS4 email/password. That’s probably why the PRO says I have no saved franchise. If deactivate it won’t it disappear for good?

Maddening because I have that file on a thumb drive, but the PRO requires a 3.0 with 250gb (don’t ask me why). Nuttins easy, I guess.

[Bullit]

Quote: Originally Posted by KnightTemplar

My franchise is saved on CLOUD under the old PS4 email/password. That’s probably why the PRO says I have no saved franchise. If deactivate it won’t it disappear for good? Maddening because I have that file on a thumb drive, but the PRO requires a 3.0 with 250gb (don’t ask me why). Nuttins easy, I guess.

Can you completely de activate the new Pro and start over. Or maybe do the Ethernet cable transfer? I don't know if I'm helping, just trying to spit ball ideas with you.

[KnightTemplar]

Quote: Originally Posted by Bullit

Can you completely de activate the new Pro and start over. Or maybe do the Ethernet cable transfer? I don't know if I'm helping, just trying to spit ball ideas with you.

Appreciate it. Frustrated w/that too. I followed the instructions, but I get a message that I have to be signed into PS NETWORK. Both units are auto sign in, but I think there’s a problem w/there being two email accounts.

[KnightTemplar]

I did a reset w/the Pro, and tried using the ps4 sign in. Wouldn/t let me.